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关于奥兰多主题乐园/布纳维斯塔湖万豪唐普雷斯套房酒店的点评

3.5 out of 5

点评

8.6

超赞

10 分 - 超赞。765 条好评,共有 1265 条点评" "
8 分 - 还可以。268 条好评,共有 1265 条点评" "
6 分 - 一般。117 条好评,共有 1265 条点评" "
4 分 - 很差。57 条好评,共有 1265 条点评" "
2 分 - 糟糕。58 条好评,共有 1265 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

??

满意:清洁度、员工和服务、住宿条件和设施
It's a good place
2023 年 9 月入住 7 晚
Guest Services 于 2023年10月8日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Wenyuan

满意:住宿条件和设施,清洁度
2023 年 8 月入住 2 晚
Guest Services 于 2023年08月20日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

min

满意:清洁度、服务设施、住宿条件和设施
2023 年 5 月入住 3 晚
Roan T 于 2023年06月4日 的回复
Thank you for taking the time to share your thoughts with us. I appreciate you choosing to stay with us.

8/10 还可以

Jun

满意:清洁度、服务设施、住宿条件和设施
2023 年 4 月入住 4 晚
TPS 于 2023年05月12日 的回复
Dear Jun,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future! Regards, Rosie ThuoAssistant General Manager

8/10 还可以

Zahira Perales

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy cómoda en todas las áreas. No había dispensador de jabón en el área del lavamanos.
2024 年 5 月入住 4 晚

10/10 超赞

Nisha

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
-
2024 年 5 月入住 5 晚

10/10 超赞

Caitlyn

满意:清洁度、员工和服务、住宿条件和设施
Na
2024 年 5 月入住 2 晚

8/10 还可以

Luis J

与家人出行
满意:服务设施
Great place to stay, clean and free continental breakfast. The only dislike is that when booking on Expedia there was so clarity on parking. So they charge $26 dollar a night plus tax .
2024 年 5 月入住 3 晚

10/10 超赞

Nelson

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very safe and clean, also has free transportation
2024 年 5 月入住 6 晚

10/10 超赞

Maria

满意:清洁度
2024 年 5 月入住 7 晚
Guest Services 于 2024年05月23日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

mary cathleen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
i like the facility, very clean
2024 年 5 月入住 3 晚
Maria R. 于 2024年05月20日 的回复
Dear Mary Cathleen,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 超赞

Adriel

满意:清洁度、员工和服务、住宿条件和设施
Nice
2024 年 2 月入住 2 晚
Maria R. 于 2024年05月19日 的回复
Dear Adriel,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 超赞

MONICA

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place!! good location.
2024 年 5 月入住 1 晚
Maria R. 于 2024年05月19日 的回复
Dear Monica,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 超赞

humberto

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
ubicacion
2024 年 5 月入住 1 晚
TPS 于 2024年05月16日 的回复
Dear Humberto,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. The team will be please to know that we exceeded your expectations. We look forward to seeing you in the future! Regards, Rosie ThuoAssistant General Manager

8/10 还可以

CARLOS

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is new everithing look new
2024 年 5 月入住 5 晚
Maria R. 于 2024年05月14日 的回复
Dear Carlos,Thank you for taking your time to complete this survey and for giving us an excellent score. We are delighted to find out that you enjoyed your stay with us. We are looking forward to welcoming you back soon!

10/10 超赞

Cristofer

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice and comfy stay for my friends and I as we went to Disney World. Hotel staff were very kind and helpful. Only 2 things: 1) I wish they had a higher frequency for clean linens, believe it was every 3 days but given most people are going to be sweaty, it would be nice to come back to more clean towels. 2) Better transportation system for Disney Parks. Not sure if that’s within the hotel’s control or the service they contract with, but I wish they had more pickup and drop off times and locations. It was pretty inconvenient that the only place we can get dropped off and picked up at was Epcot.
2024 年 4 月入住 5 晚
Maria R. 于 2024年05月13日 的回复
Dear Cristopher,Thank you for taking the time to complete our survey! It was wonderful having you stay with us during your time in Orlando. Our team works hard to ensure that every guest has an exceptional stay.Providing the highest level of hospitality is our number one priority. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this inconvenience from occurring in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 超赞

Angela Margaret

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean, the pool lovely and the staff were amazing and helpful. There isn’t really anything within walking distance and I recommend Uber over a taxi cab. The shuttle to the theme parks isn’t continuous and it doesn’t go to Magic Kingdom. The longest we waited for an Uber was eight minutes. We would stay here again.
2024 年 5 月入住 3 晚
Maria R. 于 2024年05月12日 的回复
Dear Angela,Thank you for staying with us and for the excellent score! We're delighted to find out that you enjoyed your stay with us. We're look forward to seeing you again soon!

6/10 一般

Cristina

与家人出行
Nice stay. Rooms are clean. Pool is nice. Staff was nice. Didn’t know that parking was $18 a day until we got there to check in. hotel is away from all the traffic thankfully. It was a good stay. They offer free shuttle to/from the parks but only one time per day.
2024 年 4 月入住 1 晚
Guest Services 于 2024年05月12日 的回复
Thank you for taking the time to share your thoughts regarding parking fee issues. I appreciate you bringing it to our attention. I will share your message with the leadership team.

10/10 超赞

Hazel V

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Big rooms, nice breakfast and friendly service!
2024 年 4 月入住 4 晚
Guest Services 于 2024年05月2日 的回复
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 超赞

John

满意:住宿条件和设施
2024 年 4 月入住 3 晚
Cristina P. 于 2024年04月27日 的回复
Thank you for staying with and for taking the time to share your feedback. We appreciate the excellent score and we are looking forward to welcoming you back soon.

10/10 超赞

Jane

2024 年 4 月入住 2 晚
Maria R. 于 2024年05月12日 的回复
Dear Jane,Thank you for staying with us and for taking your time to complete this survey! We're look forward to hosting you again soon!

6/10 一般

Richard

2024 年 4 月入住 2 晚
Guest Services 于 2024年05月12日 的回复
Thank you for staying with us. We appreciate your feedback!

6/10 一般

SURESH

与家人出行
满意:员工和服务
Decent
2024 年 4 月入住 3 晚
Guest Services 于 2024年04月20日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

heather

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 7 晚
Guest Services 于 2024年04月18日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Demi

满意:清洁度、员工和服务、住宿条件和设施
This was a nice stay and very close to shopping and site seeing, but without being in the midst of the crowd.
2024 年 4 月入住 2 晚
Guest Services 于 2024年04月18日 的回复
Dear Demi,Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit. Please consider coming back to join us again soon.

10/10 超赞

ALEJANDRO

满意:清洁度、员工和服务、住宿条件和设施
Buena situación y personal muy amable y servicial. El lugar limpio y con buen mantenimiento.
2024 年 3 月入住 4 晚
Guest Services 于 2024年04月13日 的回复
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!

8/10 还可以

Gina

满意:清洁度、员工和服务、住宿条件和设施
Very nice hotel. We enjoyed our night here with our kids. The loved the pool.
2024 年 4 月入住 1 晚
Guest Services 于 2024年04月11日 的回复
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!

6/10 一般

Mary

满意:员工和服务,清洁度
2024 年 4 月入住 3 晚
Guest Services 于 2024年04月11日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Judith

满意:清洁度、员工和服务、住宿条件和设施
Clean Room
2024 年 3 月入住 5 晚
Guest Services 于 2024年04月11日 的回复
Thank you for staying with us. We appreciate your feedback!

6/10 一般

Kelly

与配偶出行
满意:住宿条件和设施,服务设施
不满意:员工和服务,清洁度
When I checked in at the desk at 7pm my room wasn’t even ready. The receptionist left me at the desk for 20min before another one took over. When I arrived at the room there was a loud buzzing noise in my room that I thought would die down but ended up not so I had to turn the air con off due to the loud noise. there were also dirty dishes in the washer and the sink when I arrived. When the room was cleaned the following day the sheets were never changed. They just re made the bed with the same sheets and the trash was never changed. When I went for check out at 11 the lady at the desk was very combative with me when I tried to explain the loud buzzing noise and even showed her a video of what I was dealing with and just said ok that’s fine. Over all the resort was nice and PART of the staff was curtious. The facility’s around the area were niice to include the gym and the game room Was fun
2024 年 4 月入住 3 晚
Guest Services 于 2024年04月6日 的回复
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 还可以

Cristina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place to stay. Offered shuttle to Sea World. Traffic is horrible.
2024 年 4 月入住 2 晚
Guest Services 于 2024年04月6日 的回复
Dear valued guest, Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for sharing your valuable feedback. We are delighted you enjoyed our ammenities. It would be an honor to welcome you back for an even better stay in the future.

10/10 超赞

Linda

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything, except I was told I couldn't have my puppy by the pool on a leash, where as another patron had their pit bull, and mine was a Pomeranian!
2024 年 3 月入住 5 晚
Guest Services 于 2024年04月6日 的回复
Dear valued guest, We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! However, we're glad you enjoyed our lovely property. Thank you for choosing to stay with us and we hope you'll return.

6/10 一般

Hossam

满意:员工和服务,清洁度
不满意:住宿条件和设施
Online it says the pool was heated it was not. Besides that, it was a great stay.
2024 年 3 月入住 2 晚
Guest Services 于 2024年04月6日 的回复
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

4/10 很差

Sunita

与家人及幼儿出行
不满意:服务设施,清洁度
The windows were dirty and the rooms when serviced was done halfway. The carpet was sticky below your feet like if it was never deep cleaned for a long while.
2024 年 3 月入住 8 晚
Guest Services 于 2024年04月6日 的回复
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

6/10 一般

GURKAMALPREET

与配偶出行
满意:员工和服务,清洁度
we stayed there for 4 nights and our room was only cleaned ones.
2024 年 3 月入住 4 晚
Guest Services 于 2024年04月1日 的回复
Dear valued guest, The account from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 还可以

Andrea

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
We did one of the family suites (331) because of the amount of kids and it was perfect size. i would recommend some TLC (fix cabinet doors,fix some paint, and minor repairs in the kitchenette) through out the suite because they get used and abused a little more then the standard rooms and noticed things throughout our stay but overall well worth the price and gave my husband and i a space for some quiet after the kids were put to bed. The staff was wonderful and very helpful and the breakfast selection was on point but be sure to get there early its soo good it goes fast! And bonus theres an arcade on site to keep the kids in one location safe and occupied!
2024 年 3 月入住 1 晚
Guest Services 于 2024年04月1日 的回复
Thank you for your recent stay, and we appreciate you sharing your valuable comments. Please accept our apologies, we will certainly address the issues you raised internally and work with our leadership team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.

8/10 还可以

Manish

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Limited dining options nearby.
2024 年 3 月入住 3 晚
Guest Services 于 2024年04月1日 的回复
Thank you for your recent stay with us.

8/10 还可以

Aaron

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close and easy to get to the attractions. cold pool -
2024 年 3 月入住 4 晚
Guest Services 于 2024年03月31日 的回复
Thank you for your recent stay with us.

8/10 还可以

Maria

No
2024 年 3 月入住 1 晚
Guest Services 于 2024年03月28日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Erica

2024 年 3 月入住 3 晚
Guest Services 于 2024年04月11日 的回复
Thank you for staying with us. We appreciate your feedback!

6/10 一般

Tracee

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Clean property but didn’t give us anything to wash dishes pool towels are not always refilled and breakfast mediocre oh and charging for parking is ridiculous
2024 年 3 月入住 2 晚
Guest Services 于 2024年03月16日 的回复
Dear Valued Guest, Thank you for being our guest and sharing your feedback, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

10/10 超赞

Marco

2024 年 3 月入住 2 晚
Guest Services 于 2024年04月1日 的回复
Thank you for your recent stay with us.

10/10 超赞

Isa

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Very nice property. The parking wasn’t included and the stay was already expensive for the two nights. The breakfast was really good.
2024 年 3 月入住 2 晚
General Manager 于 2024年03月11日 的回复
Dear Isa,We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! As you mentioned, we charge a parking fee, and that information is on our website. However, we're glad you enjoyed our lovely property and delicious breakfast. Thank you for choosing to stay with us and we hope you'll return.

10/10 超赞

Kaitlyn

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Guest Services 于 2024年03月14日 的回复
Thank you so much for staying with us!

8/10 还可以

Fedoua

满意:清洁度、员工和服务、住宿条件和设施
Was perfect to enjoy the Buena Vista Lake area
2024 年 1 月入住 5 晚
General Manager 于 2024年03月4日 的回复
Dear Fedoua,Thank you for choosing to stay with us at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Our goal is to provide every guest with a wonderful experience, so we're glad you enjoyed your visit. If there was anything we could've done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 一般

Irlanda

与家人出行
满意:员工和服务
不满意:住宿条件和设施
Overall decent place to stay, just $29.00 dollars per night for parking.. It’s too much. I spent 3 nights so I paid $90.00 extra at the final bill
2024 年 2 月入住 2 晚
General Manager 于 2024年02月28日 的回复
Dear Irlanda,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed your stay overall, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

8/10 还可以

Anthony

2024 年 2 月入住 1 晚
Guest Services 于 2024年03月21日 的回复
Thank you so much for staying with us!

10/10 超赞

Amee

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like the kitchen area-
2024 年 2 月入住 1 晚
General Manager 于 2024年02月27日 的回复
Dear Amee,Thank you so much for taking the time to share your thoughts with us. Receiving recognition for our well-appointed suites is always appreciated. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 超赞

Penny

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a short stay, but nice.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月25日 的回复
Dear Penny,It warms our hearts to know that you had a nice stay with us, no matter how short it was! Thank you so much for the perfect rating and we cannot wait to see you again in the future.

6/10 一般

Oneivi

与家人出行
满意:员工和服务
不满意:住宿条件和设施
The room we got was dirty, shower dirty, kitchen dirty, furniture old and worn. Room walls needed paint, stained all over bathroom walls, limited and small trash cans.
2024 年 2 月入住 2 晚
General Manager 于 2024年02月22日 的回复
Thank you for your recent stay, and we appreciate you sharing your valuable comments. It's disappointing to hear we were unable to meet your expectations and that you were disappointed with the quality of our accommodations. Please accept our apologies if your room had not been cleaned and prepared to our usual high standards; we will certainly address the issues you raised internally and work with our housekeeping team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.