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关于温德姆布恩纳维斯塔湖酒店迪斯尼温泉®区度假村的点评

4 out of 5
温德姆布恩纳维斯塔湖酒店迪斯尼温泉®区度假村
1850 Hotel Plaza Blvd, Lake Buena Vista, FL

点评

8.4

很好

10 分 - 超赞。1401 条好评，共有 2633 条点评" "
8 分 - 还可以。650 条好评，共有 2633 条点评" "
6 分 - 一般。331 条好评，共有 2633 条点评" "
4 分 - 很差。127 条好评，共有 2633 条点评" "
2 分 - 糟糕。124 条好评，共有 2633 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Hui Ya

与家人及幼儿出行
Bed bad, bathroom bad
2024 年 4 月入住 4 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Hui Ya,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

8/10 还可以

Zhenjiang

2024 年 2 月入住 2 晚

10/10 超赞

ZHENTONG

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Voice of the Customer 于 2023年12月26日 的回复
Dear Zhentong,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

8/10 还可以

Queenie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 3 月入住 5 晚
Voice of the Customer 于 2023年05月3日 的回复
Dear Valued Guest,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards

10/10 超赞

James，Lansdale

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were all very kind and helpful in their assistance.
2024 年 4 月入住 2 晚

2/10 糟糕

Lori

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk at check in was extremely rude, room was ok Bathroom was horrible
2024 年 4 月入住 5 晚

10/10 超赞

Roberto

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cuarto año seguido que me quedo en el hotel :)
2024 年 4 月入住 8 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Roberto,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

8/10 还可以

Dawn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
This hotel is very convenient to Disney Springs, a five minute walk. The rooms and common areas are clean and well decorated. The bathrooms however are small and not well lit. The shampoo and conditioner bottles are very small and difficult to squeeze. Be sure to bring your own.
2024 年 4 月入住 2 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Dawn,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

2/10 糟糕

Alfonso，Bakersfield

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 7 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Alfonso,Thank you for taking the time to write a review. We offer our sincerest apologies for the disappointment you experienced during your stay with us. Please knowthat we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area.Kindest Regards,

8/10 还可以

danilo

与家人及幼儿出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for visiting Disney Springs. We always stay here due to walkability. Stuff is very friendly and accommodating.
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Danilo,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Shihan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay and will be back soon!
2024 年 4 月入住 5 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Shihan,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

6/10 一般

stacey

与家人出行
满意：清洁度、员工和服务、服务设施
Great location at the steps to Disney Springs. Clean but rooms could definitely use to be updated!!
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Stacey,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Cathy

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Wonderful place
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Cathy,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

6/10 一般

ikuko

团体旅客
不满意：住宿条件和设施
ホテルのシャワーの蛇口が硬すぎて、毎回毎回ひねるのが困った。熱いお湯が出なくて、ぬるいお湯しか出なかった。ただ、立地は最高。各ディズニーパークへは無料シャトルバスが出ている。シャトルバスは自分で予約する。(ネットで英語のフォーマット)ディズニースプリングスも徒歩すぐ。ディズニーから帰ってからディズニースプリングスで夕食を食べた。
2024 年 4 月入住 4 晚

4/10 很差

sheila，Ellicott City

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
room was dirty brought to the attention. Staff said they would change my room didn't do it then waive the parking fee of $22 really you waived $22 parking fee. Are you kidding me? Another other concessions the staff member seem completely offputting that he had to cop me anything and was very irritated with me when I asked for help with my luggage I did not receive any. I would never ever come here again.
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Sheila,Thank you for taking the time to write a review. We offer our sincerest apologies for the disappointment you experienced during your stay with us. Please knowthat we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area.Kindest Regards,

8/10 还可以

Rhodora，jersey city

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
room was clean. good breakfast. be careful of welcome gift because they will sell timeshare
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Rhodora,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Pavel

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Walking distance from downtown Disney
2024 年 3 月入住 6 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Pavel,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Cecilia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone one there is so welcoming and so nice! Love the service, love how close it is to Disney Springs! Definitely a must stay!
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Cecilia,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Victoria Caroline，Markham

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love how close it is to Disney Springs and the free shuttle to all the disney parks comes in really handy!
2024 年 4 月入住 9 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Victoria,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Tai

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I always have an amazing experience every time I stay here. The location is conveniently close to Disney Springs. The hotel is clean and all staff are always friendly, helpful and professional.
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Tai,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Michele

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Got the room for my daughter and a friend for her birthday. Called ahead to check on room security and get a room in the tower. Katherine was so helpful and nice! My daughter had a great time and loved the hotel and ease of valet and check in. Thank you!
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Michele,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Jeff

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property is kept nice for its age. Very friendly staff, and nice pool areas. Would recommend
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Jeff,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

6/10 一般

Tory

与家人出行
满意：住宿条件和设施，清洁度
2024 年 4 月入住 3 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Tory,Thank you for taking the time to write a review. We are happy to know you enjoyed your overall stay with us and sincerely apologize for the disappointments youexperienced. Please know that we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to thearea.Kindest Regards,

10/10 超赞

Vladimir

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy amable la senorita que nos atendió en la recepción.
2024 年 4 月入住 2 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Vladimir,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

2/10 糟糕

fernando

与家人及幼儿出行
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
Llegue a las 4 de la tarde y no me pudieron entregar la habitación hasta las 6, ni siquiera voy a cumplir las 24 hrs
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Fernando,Thank you for taking the time to write a review. We offer our sincerest apologies for the disappointment you experienced during your stay with us. Please knowthat we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area.Kindest Regards,

10/10 超赞

Alana，Brandon

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Alana,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Leigh

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it! Super fun hotel for kids to go to Disneyworld. Walkable to Disney springs. We loved it. Staff were really nice and one girl especially in the snack bar; she was so patient with my son!
2024 年 3 月入住 5 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Leigh,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Joseph

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was wonderful. Very helpful.
2024 年 4 月入住 4 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Joseph,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

8/10 还可以

Michael

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
I genuinely enjoyed our stay at this hotel and will consider staying near other hotels around the area for our next trip. However there is a specific incident with a staff where they were extremely rude and made a 5 start experience a 3 star experience. This one individual definitely left a bad taste of what could’ve been an on going stay for our family.
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Michael,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

4/10 很差

Darnell

与配偶出行
不满意：服务设施，清洁度
The bathroom tile in shower was moldy and gross!!! The shower curtain was old and had stains. Whenever I called front desk no one picked up. The rest of the place was decent but not happy that I paid for a queen bed and got what looked like a full size bed !!!!
2024 年 4 月入住 3 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Darnell,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Jorge，Pinecrest

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property is a 8 minute walk to Disney Springs where there are lots of restaurants, bars and shopping. Very close to Disney resorts, etc. Clean facility with friendly staff.
2024 年 4 月入住 2 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Jorge,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

2/10 糟糕

Desiree

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
My room had bed bugs. I thought I was being bitten by mosquitoes however I found out on my last day after I found 2 in my sheets. I was unable to report the issue as no one was at the desk when I left at 4:30am today.
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Desiree,Thank you for taking the time to write a review. We offer our sincerest apologies for the disappointment you experienced during your stay with us. Please knowthat we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area.Kindest Regards,

10/10 超赞

Akeshia

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was very nice and clean. Staff were very nice and helpful. Minutes walk to Disney springs. Only downside is that there are no shuttles to the airport. The taxi was $60 for a 20min ride. There are shuttles to the parks. Overall reasonably priced and will visit again
2024 年 4 月入住 4 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Akeshia,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

david

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay. Close to Disney Springs and the parks.
2024 年 4 月入住 2 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear David,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Katherine

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Very nice hotel, we loved the 5 min walk to Disney Springs for dining and shopping and prob 15 to 20 min drive to most Disney parks!
2024 年 4 月入住 4 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Katherine,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Miia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Within walking distance to disney springs
2024 年 3 月入住 1 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Miia,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

6/10 一般

Bonnie

2024 年 4 月入住 3 晚

10/10 超赞

Jhenifer，Buford

2024 年 4 月入住 1 晚

10/10 超赞

Kevin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
K
2024 年 3 月入住 1 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Kevin,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

John

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Upscale. Restaurants, shopping, pool were fantastic
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear John,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Mary

2024 年 4 月入住 1 晚

8/10 还可以

Karl

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was just great, walking distance to Disney Springs, shuttle bus to the parks, room very comfortable. My only thing I did not like was the breakfast. I expected more for my 23.00. Eggs bacon and sausage were cold, the french toast was hard. So I opted for fruit an d yogurt.
2024 年 4 月入住 2 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Karl,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards

10/10 超赞

Renee

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Rashunn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property.
2024 年 4 月入住 3 晚

6/10 一般

Kirsten

与家人出行, 与配偶出行
满意：服务设施，清洁度
Room was tired and dated compared to when we stayed in 2018, HATED the hard sell for timeshare when we checked in at 10pm. We just wanted to go to our room then over to springs, were pressured into “we have a gift bag for you” which was nothing of the sort. Hard sell for a time share which the lady was really annoyed at us when we said we weren’t interested, literally saying “what else are you going to do instead?” Has really put me off staying again
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月12日 的回复
Dear Kirsten,Thank you for taking the time to write a review. We are happy to know you enjoyed your overall stay with us and sincerely apologize for the disappointments youexperienced. Please know that we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to thearea.Kindest Regards,

10/10 超赞

Marissa

2024 年 4 月入住 2 晚

10/10 超赞

Ted

2024 年 4 月入住 2 晚

10/10 超赞

daniel

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
If you like going to Disney springs this is the place to stay
2024 年 4 月入住 2 晚
Voice of the Customer 于 2024年04月12日 的回复
Dear Daniel,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Steven

2024 年 4 月入住 3 晚

6/10 一般

Adrianna

2024 年 3 月入住 2 晚