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"This was my first trip to Kyoto with my family (4 adults). We wanted a hotel that was close to Kyoto Station and JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI was the perfect place. This location provided us with a wide selection of restaurants and shops. There is also a large shopping mall located at the Kyoto Station and another shopping mall just a few blocks away. There was also a 7-11 located next door which guests have access through the hotel lobby. So convenient! We reserved two rooms, hoping that our rooms would be fairly close to each other. Thankfully, the rooms were on the same floor, but at different ends of the hallway. The rooms were comfortable and clean, with a small refrigerator and large shower. However, counter space in the bathrooms were limited. We were able to get many of the toiletries in the lobby, such as toothbrushes, body lotion, facial masks, etc, which was very nice. We enjoyed the fresh towels that were delivered to our door each day, even though we did not need housekeeping service. The staff is very nice and helpful, however check-in was a bit confusing. Although we had a reservation for two rooms, we had to check in to each room separately via a kiosk, even though the rooms were under the same name. Check out had the same procedure. The staff was available to help, however it would have been nice to have the staff check us in and out at the front desk. Overall, Via Inn was a very nice and we thoroughly enjoyed our stay."

"Very convenient being located so close to the station, just a short walk, rooms were great, a good size, staff were helpful and welcoming, would recommend staying here"

"We loved this hotel! The onsen is so beautiful, relaxing and clean. It has everything you would want for a great onsen experience. It is kid friendly and still quiet. The staff is very kind and helpful! We enjoyed the breakfast buffet all our days here and it had so many delicious options, Western and Japanese. The room was clean and spacious. Great location to get on the subway easily, yet you don’t hear it or notice in the day to day. I would definitely come back here! "

"Dinner and breakfast were both amazing. The stay was very enjoyable"

"Very nice hotel"

"Breakfast was pretty good, my wife enjoyed it, also the service was great. Clean room and I slept very well."

"Great location very clean room is big by Japanese standards. Definitely would consider staying here again. Staff were helpful and we never had any issues with noise"

"Staff members were very helpful and nice."

"This property was very busy compared to other dormy locations. Very authentic- no shoes allowed in hotel property. Spa is nice but staff doesn't monitor the guests noise levels. If you are expecting a "quiet" spaces, prepare your mind for "lots of talking" from guests inside spa."