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Metcalfe Hotel Ottawa by Gray Collection

4.0 star property
Downtown Ottawa's vibrant scene unfolds at this central hotel where comfort meets convenience, just steps from the city's best attractions

Choose dates to view prices

The Metcalfe Hotel in Ottawa's heart offers meals at Cocotte bistro and in-room WiFi. Features include a hair salon, library, and multilingual staff to help guests navigate the city. Its central location is consistently praised by visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is HK$1,198
HK$1,453 total
includes taxes & fees
3 Apr - 4 Apr

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(10 reviews)
  • 265 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(32 reviews)
  • City view
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(46 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 540 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Bedrooms

  • 850 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Room (Queen)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 555 sq ft
  • Sleeps 2
  • 1 Single Murphy Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 405 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Bedrooms

  • 700 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 485 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(33 reviews)
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 295 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 605 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
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About the area

Located in Ottawa, Metcalfe Hotel Ottawa by Gray Collection is in the city centre. Sparks Street Mall and Rideau Centre are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Capital Information Kiosk and National Arts Centre. Parliament Hill and Ottawa City Hall are two other places to visit that come recommended. Guests love the hotel's central location. Visit our Ottawa travel guide
Map
123 Metcalfe Street, Ottawa, ON, K1P 5L9

What's nearby

  • National Arts Centre which includes a garden
    National Arts Centre
    3 min walk - 0.3 km
  • Rideau Canal featuring street scenes, a city and boating
    Rideau Canal
    3 min walk - 0.3 km
  • EyeEm Custom Shoots Q4 2018
    Rideau Centre
    7 min walk - 0.6 km
  • Parliament Hill which includes an administrative building and heritage architecture
    Parliament Hill
    8 min walk - 0.7 km
  • Ottawa City Hall
    3 min walk - 0.3 km

Getting around

  • Ottawa Station
    6 min drive
  • Parliament Station
    6 min walk
  • Ottawa International Airport (YOW)
    15 min drive

Restaurants

  • Meet Noodle 又見壹面
    2 min walk
  • The Scone Witch
    2 min walk
  • Grill Forty One - G41
    3 min walk
  • Browns Socialhouse Centretown
    3 min walk
  • Tim Hortons
    3 min walk

About this property

Metcalfe Hotel Ottawa by Gray Collection

Upscale hotel remodelled in 2022 and located near National Arts Centre
Located close to Confederation Park and Ottawa City Hall, Metcalfe Hotel Ottawa by Gray Collection provides a hair salon, a library and dry cleaning/laundry services. Be sure to enjoy a meal at Cocotte, the on-site bistro. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), valet parking (surcharge) and smoke-free property
  • A porter/bellboy, luggage storage and a 24-hour front desk
  • A front desk safe, a banquet hall and 6 meeting rooms
  • Guest reviews speak highly of the dining options, central location and helpful staff
Room features
All 108 rooms feature comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes. Guest reviews highly rate the cleanliness, overall comfort rooms at the property.
Extra amenities include:
  • Heating and portable fans
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Showers, free toiletries and hairdryers
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, recycling and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CAD 47 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Library

Family friendly

  • Children's games
  • In-room cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Frequently asked questions

Is Metcalfe Hotel Ottawa by Gray Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 75 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Metcalfe Hotel Ottawa by Gray Collection?

As of 20 Mar 2026, prices found for a 1-night stay for 2 adults at Metcalfe Hotel Ottawa by Gray Collection on 3 Apr 2026 start from HK$1,198, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Metcalfe Hotel Ottawa by Gray Collection?

Valet parking is available for CAD 47 per night.

What time is check-in at Metcalfe Hotel Ottawa by Gray Collection?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Metcalfe Hotel Ottawa by Gray Collection?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Metcalfe Hotel Ottawa by Gray Collection located?

Located in Downtown Ottawa, this hotel is within a 5-minute walk of Confederation Park and National Arts Centre. Capital Information Kiosk and Sparks Street Mall are also within 10 minutes. Parliament Station is 6 minutes by foot and Rideau Station is 11 minutes.

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Reviews

Metcalfe Hotel Ottawa by Gray Collection Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1144 out of 1493 reviews
Rating 8 - Good. 246 out of 1493 reviews
Rating 6 - Okay. 54 out of 1493 reviews
Rating 4 - Poor. 31 out of 1493 reviews
Rating 2 - Terrible. 18 out of 1493 reviews

Reviews

Verified

10/10 Excellent

Catarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I have been to. From cleanliness to the staff everything was great!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Aki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, hotel, lobby and superb customer service.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to everything
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! The restaurant, the location and the staff are top notch.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
This place is super cute, staff was welcoming and helpful. Rooms were clean and comfortable. Definitely will be back!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mayank

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay!! Great location! Really friendly and welcoming staff!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Silvia Saveria

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with excellent staff.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful! The room was spotless and the staff was very attentive.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms. Easy to use food and beverage credit.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Neal St

Liked: Cleanliness, amenities, property conditions & facilities
From the front seat check-in, through the restaurant and cleaning staff everyone is upbeat , courteous and helpful. The room was also nice , clean , etc. well done !
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern and very clean, friendly staff. Great location, extremely walkable.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good. Slight maintenance required, but otherwise clean and comfortable.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Anju

Great staff nice quaint hotel and good resto in the hotel!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Riyam

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff were very nice and they accommodated everything we asked for
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

keith

Liked: Cleanliness, amenities, property conditions & facilities
very friendly staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious, the hotel lobby was warm and inviting and the restaurant food was delicious! I highly recommend the eggs Benedict😋
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

chanel

Liked: Cleanliness, amenities, property conditions & facilities
the metcalfe is one of the best hotels in ottawa. the service is impeccable. we booked the junior suite. the living room was spacious and nicely decorated. the bed was extremely comfortable, like sleeping on a cloud. i’ve stayed here multiple times and it continues to be my top choice. the poor reviews are left by miserable people who should stay home
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Clean room Friendly staff Great amenities
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Paolo

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, super nice rooms, fantastic restaurant. 👍 recommend.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, spacious room and very comfortable bed.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Great room. Efficient staff, nice breakfast
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Nice atmospehere, welcoming staff, great restaurant
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Location good. Expected more for the price. No fee parking and breakfast not included.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

isabella

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with modern farmhouse bathroom; courteous staff offering diligent and curated customer service; excellent food at La Cocotte restaurant for both dinner and brunch. Highly recommend!
Stayed 1 night in Jan 2026