Vail Resorts Pacific States hotels

"Room needs a renovation. "

"Great hotel. Had adjoining rooms. We were on 3rd floor so didn’t have a good view but it wasn’t a problem as we were out most of the day. Very convenient to fisherman’s wharf. And a 10 min drive to aquarium. There’s a great playground, Dennis the Menace, about 5 mins drive away. Opens at 10am. Delicious crepe place right at the hotel. Parking was good until 3pm on checkout day which was convenient "

"Not everyone enjoys bidet. Forced to go elsewhere to take of business. Everything else was fine "

"The room was not expected so small and parking own by hotel must be pay with tax $55 supposed to be is free because you are guess. "

"Staff was very nice. Open 24/7 for any questions and concerns. Room had good space (we had a Lanai room) so some chairs in the front to sit. "

"It’s a great location, and it looks like the hotel used to be spectacular, but it needs some investment in infrastructure and staffing. Great things: almost all of the staff were attentive and kind, Hanagi is an outstanding Japanese restaurant with delicious food and great service, the bar serves tasty drinks, and checking in was quick and easy. Not so good: the food in the Garden Court was mediocre, edible but not very tasty, and it was severely understaffed. Sunday around 10:30 we tried to get breakfast, there only were 2 servers, no host or manager to greet us. We waited 10 minutes for one server to write our name on a waiting list, we seemed to be at the top of the queue but she said it would be 30-40 minutes. We noticed about a dozen occupied tables, and more than 30 dirty tables. They need to get more workers in the restaurant! Housekeeping is once every three days; the bathroom drains had a foul stench of sewage that filled the room a couple of days, which they corrected after we asked. The thermostat buttons didn’t work well, had to push 4-5 times to adjust it, the automated parking system failed to scan our ticket more than half the time, the landscaping hadn’t been refreshed for several weeks so it all looked a little sloppy, the WiFi was worthlessly bad, and outside of the lobby the garbage bins were often overflowing. "

"Clean room. Excellent service"

"Appreciated that the hotel had shuttle from and to the airport. On site food, 24 hours! Came here for a concert and they had contracted a shuttle to Sofi Stadium! Overall worth the stay, can hear the planes but it wasn’t too bothersome. Con- tv remote control didn’t work, sometimes the water wasn’t very warm it was lukewarm. "

"For time Hawaii visitors this place should be the first spot you stay at. It is touristy but you just need to get that out of the way."