Waterbury Palace Theatre Hotels

"From the first day, the hot water was not working properly, and eventually only cold water was available. I had no choice but to take cold showers during my stay. This issue was reported to the front desk, but there was no apology at all. The staff simply said the boiler was broken, as if it was not a serious problem. This kind of response is completely unacceptable. What is even worse is that there was no notice anywhere in the hotel informing guests that hot water was unavailable. Failing to provide hot water and not informing guests in advance is a serious failure of basic hospitality standards. Very disappointing experience. I would not recommend this hotel."

"The positives: Both Check in and Check out were easy and smooth and the staff was lovely. The hotel is close to the train station and conveniently located. My room was very clean and quiet, which I appreciated. But- and this is a big deal- when I pulled back the cover on the bed, the bottom sheet was put on inside out, and both sheets were so wrinkled and bumpy they looked as if they’d been left in a ball after being dried. The threadbare pad underneath was rumpled and sliding off, the sheet did not fit the mattress and so was not covering it completely, and the feather duvet was so old it had flattened into a pancake and was ripped on one corner so feathers were actually spilling out. In fact it was so flat that at first I thought it was another sheet and was about to call the desk to ask for a blanket. Then I held it up to the light and saw clusters of limp feathers here and there. The pillows were folded into lumps with the cases tucked inside and everything reeked of so much bleach I got dizzy. (At least they were clean.) I was really surprised and have never seen something like this in a hotel with a good reputation. I don’t blame the staff because they are working with sub par supplies here. But the head of housekeeping needs to do a linen inventory and the hotel needs to invest in new sheets, mattress pads, and duvets. After a long day of travel a comfortable well made bed is important, and this was truly a hot mess. I wouldn’t go back. "

"Everything was wonderful but need to replace the sofa bed very uncomfortable to sleep but other than that I’m satisfied "

"Breakfast was a BIG disappointment…cold and bland …the room was good and staff very nice but you really shouldn’t be charging people for that breakfast "

"Ok"

"Friendly staff & comfortable room"

"Great food"

"Internet was very slow and called desk to fix my tv never showed up. Won’t stay again "

"Nice breakfast, clean room, good price. Wish you could turn into it easier given if your driving south you have to pass it and u turn to get into the parking lot."