Waterbury Waterbury City Hall Hotels

"W DC nThe im"

"Great"

"The room was clean, staff was friendly and I felt very safe. "

"Clean rooms / easy check in and out / close to food-Gas-Walmart -Target "

"The room was fantastic - so very comfortable, so spacious, tons of closet, drawer, cabinet and shelf space, a movable computer table, well-stocked kitchen, spacious bath. At breakfast, the apple and orange juices were absolutely delicious. Minor comments: The bath towels could use a little fabric softener, and while breakfast was good, and the pre-made items were abundant and convenient, some were over or under cooked. Surprised they didn't offer a non-stick spray for the waffle makers. "

"Except stay"

"Rooms were cleaned well , staff was friendly but the tvs are really outdated and often stopped working , also this hotel also serves as a shelter"

"The room was clean, but you can really see the age of the building. The beds were clean, the bathroom was clean but is in need of repair (tile is moldy, drain stop missing, tub, two different colors, and rust around the door and toilet. The staff was very accommodating and helped us check in early. We had a little issue with the in room ac unit and it was replaced on the spot by maintenance staff. The bad began once we got our bags into our room as the adjacent room had very noisy guest who were playing music loudly and we could hear the children running and yelling; the staff was able to get them to quiet down and after 3rd time the noise stopped; music played all night and can hear people talking all night. We began winding down and were headed to the pool when we noticed it was “out of service” which was the main reason for our stay. After speaking with the front desk, we decided to stay due to the time and lack of availability of other hotels in the area. We found out there is a train track right behind the hotel which you can both hear and feel the trembling in our second floor room. Overall our experience was good, just a lot of frustration as none of these things were pointed out in the description or warned prior to our arrival the pool was not operational. As of 2/14/2026 the pool is broken. Check out was easy, breakfast was good. "

"Good "