Bogotá Palatino Mall Hotels

"The entire staff, from reception, dining room, kitchen, and cleaning was welcoming, hospitable, & over the top kind and helpful in so many ways. A special thank you to Herman and the other kitchen staff. Several guests were there for medical procedures, and even the overhead shower could be changed for a sprayer if needed. The steam & sauna are a wonderful extra beyond the jacuzzi & gym. Breakfast & room service food was excellent. You'll miss them all when you leave."

"Great room and staff "

"Excellent service, room "

"Gracias "

"I checked in at 5pm, the first room assigned was not ready but the receptionist found another one quickly. Room was clean, beds were comfortable Receptionist was very helpful "

"The staff was excellent and the room was cleaned every day, with new sheets, towels, etc"

"We truly enjoyed our stay at your hotel. The location is excellent, and the service provided was exceptional! Special thanks to Lorena from the Front Desk, who diligently assisted us together with another very kind gentleman from the Hill House team. They both handled our last-minute request to set up the sofabed upon our late-night arrival. Her prompt action and professional disposition were truly commendable. We would also like to mention Juan from the restaurant, who was extremely dedicated in serving breakfast and attending to all our requests with kindness and attention. Even on the days he worked alone, he multitasked effortlessly while still delivering excellent service. Our room attendant, Nahalie (apologies if the name is incorrect), kept our room in impeccable condition every single day. Alejandro at the Front Desk was also always ready to assist with courtesy and good manners. To the entire Hill House team, thank you for making our stay a very pleasant and memorable one!"