“The room was not clean. The staff were really good and helpful. There were 2 windows 1 was frosted over the other was in the hallway, half frosted and you could see the towers, but you could see people passing by. ”
“They sent me to a building which was under construction and a room where someone was clearly in it. I didn’t take the room cause it wasn’t safe and they still charged me. Hotels.com refuse to help. Don’t ever book this! ”
“I had an extremely disappointing experience with my recent booking. After securing the property, I called the provided number to confirm my reservation, only to be met with confusion from the person on the line, who claimed to have no knowledge of Hotels.com. Despite sending my confirmation, I had to repeatedly follow up for a response, only to be informed that my originally booked unit was unavailable. They offered a supposedly 'similar' unit instead.
Upon arrival, the cleanliness of the unit……
“This Hotel does not honour the booking done through Hotels.com. In my case it was a confirmed booking and they simply refused that they didn’t have any such booking. I was appalled. I have sent the details to Hotels.com also.”
“We have booked online after then hotel receptionist told me that we dnt hv any room right now so u can cancel your booking.
He told me that expedia cant update us for booked room so we dnt hv any room right now.
So worst experince from this booking.”
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