Upon check in everything was normal besides being told 70$ over the phone and then asked to pay 75$ and then told cash only. We did end up paying only 70$ with my debit and proceeded to the room— unpacked—showered and went to rest. That’s when we realized there were cockroaches in the bathroom— in the shower, crawling up the toilet while I was literally on it, on the floor...
Then going into the room I saw quite a few more— on the floor, the walls, even in my clothes. By now Im just disgusted I ran to the office to see what accommodations would be made for us. We asked to switch rooms and we were told there were NO extra rooms available... uhm ok, so I asked if they could accommodate a free room for the next night due to it being almost 2 AM, again we were told NO. They said they could only refund me RIGHT THEN AND THERE and we would have to leave right away...? I went back to see ifI could handle it, as we had nothing that would b attracting theses awful creatures.I was too afraid to sit in the bed in fear the bugs were in the sheets or covers as well. I saw MORE roaches! I went back and said LETS GO. Instead of refunding cash so I could take it to the next hotel in mind and get a room right away he refused & said ONLY refund it back to my debit, which meant I wasn’t seeing that money for a few days.
I had to pack up QUICKLY —while manager stood right outside my room. It was past 3 AM leaving the hotel with ZERO accommodations. Only an inaccessible refund. Thanks.
