Mercedes Palms at Mid Valley Hotels

"I arrived for check-in around 6:30 p.m. on Friday March 6. There was no one at the front desk so I waited a couple minutes. I rang the bell and still nothing. The maintenance man walked by and called someone on his walkie talkie and told me someone would help me soon. I waited a few more minutes and still nothing. I rang the bell many times and finally a young man came up from behind the door in the front desk area. He looked half asleep. Overall I waited about ten to twelve minutes before anyone helped me check in. Later when I went back downstairs I noticed another customer had the same problem with waiting to check in. I believe that young man was either sleeping or distracted with something else in the back room. Poor customer service."

"Parking great "

"The breakfast menu was good. The room was not very clean. It needed to vacuum better, and and some trash on the floor. Also when we went to the pool the 1st evening, there were no pool towels, so I asked bathe girl in the front desk and she was very rude and did not look like she wanted to be there."

"It was clean. Close to the pool. I liked it a lot "

"Hotel was in disrepair. The toilet rocked every time I sat on it. Elevator was disgusting-floor was filthy and there was debris around the buttons. Blood was splattered on the duvet cover on my bed and the blanket smelled like body odor. Nightstand was sticky. Refrigerator was rusty. Shower faucet leaked constantly. Sink was cracked and the vanity was sloped. Huge holes in the walls where the shower bar had apparently been ripped down. Constant barking dogs and the marijuana smell in the elevator and halls was unbearable. The 4th floor was the "smoking floor" and apparently the pot smoker was staying directly above my room because it permeated everything in my room. Nobody could find the luggage cart so I could get my stuff downstairs to check out. Staff said it was supposed to be in a certain area but apparently it had been "borrowed " and never returned to its designated location. The staff had no idea where it was. Just a disgusting place with very inconsiderate tenants. I try to find 3 good things about a place so the 3 positives are: the AC worked even though the mildew smell was awful, the shower did have good pressure and hot water, the towels looked and smelled clean-nice and bleachy which I was grateful for. If you choose to stay here because it was SUPER CHEAP, bring Lysol spray for the mildewed AC and other surfaces, disinfectant wipes, air freshener, and peroxide to clean the blood stains. Thank goodness for the local Walmart. "

"No tube oportunidad de. Disfrutar"

"Everything was good about this place, except the breakfast was not that exciting"

"Parking was very tight very small place to park. Pool area looks great but room looks terrible. It was rusty bathroom sheets were dirty. I had to make them change the sheets. The only thing thing is good is their breakfast area was good."

"There was an ugly, old, liquid stain by the window. baby roach in the bathroom. "