Mercedes Rio Grande Valley Premium Outlets Hotels

"Room was dirty, TV remote missing, the phone in the room didn’t work. The lamp alongside the bed didn’t work. Elevator would constantly get stuck. The pool had way too much chlorine that made your eyes irritated as soon as you walked in. The jacuzzi was cold. "

"Staff very friendly to us ."

"Good location. Room was a bit rundown. We werent happy with the first night westayed but we asked to be changed. They did and it was a better room."

"Everything was to my likeIng"

"I was not aware of the no after hours check-in policy, but thankfully, they waited for me."

"Very clean room, helpful staff and very good coffee. I definitely recommend and will return on next trip."

"Clean room and safe parking"

"The area was not great there was a motel directly behind the property that was so sketchy. I'm glad my son went with me because I had my dog with me and did not like being outside on my own. The room smelled musty and cigarettes. It always felt sticky and humid in the room. The beds sheets had random hairs on them and on the last day when my son grabbed a towel to dry his gace the towel looked gray and appeared to look like it had a greenish stain on it ( use your imagination of what we believe it looked like) neither one of us was willing to smell it. The second day I was there we went to the front desk and the lady who was there said she noticed i had asked that my room not be serviced and then began to tell me I had to because I had a dog. When I told her my dog's not going to have any part of a stranger being in the room she said maybe I should lock my dog in the bathroom, WAIT WHAT!. Then for some reason the maintenance guy had to put his two cents in as if he was part of the conversation. She said ou can't leave your dog by themselves its on the paper you signed, dumbest thing ever i said people can't go every where with their pets. TShe was very rude. This is not a great place to stay. You know the saying you get what you pay for, this is where it came from. Spend a few extra dollars to stay somewhere else, live and learn. I will never stay there again and would not recommend you stay either."

"Our stay at Hampton Inn and Suites was good. While the check-in process was clumsy and protracted because we used a third-party to secure our reservation, the rest of our stay was great. The hotel is centrally located making our drive time from place to place rather short. The room was very spacious and comfortable. The A/C actually had a fan setting of AUTO that actually worked! The bed was comfortable albeit firmer than we have at home. The staff was very accommodating and friendly. The breakfast menu had lots of options from fresh fruit, cereal, waffles, and hot items including scrambled eggs, potatoes, and sausage gravy. The grounds were well maintained and ixora flowers were full and bright. Would enjoy another stay when down in Harlingen."