We rented both A and B units for a large, one-time family reunion for one week (Saturday - Saturday). The location of this property was perfect! Right on the beach with chairs and umbrellas. Boogie boards were also available for our grandchildren.
That was the good news. Unfortunately, we had multiple issues with the property. I didn't want to bother guest services over the weekend, so I waited until Monday morning to call. They did send a Maintenance representative out that day. Multiple issues were already known by the Maintenance technician who responded to our initial call. The broken range hood, non-functioning refrigerator ice maker, propane grill that didn't work, wrong wi-fi password given to us, etc were already known problems. (Why didn't the owners fix the problems if it was a known issue?) No remote for two of the tvs, shower knobs missing on multiple showers, bathroom lights flickering, one shower leaked out onto the bathroom floor, laundry room door handle fell off, wine coolers non-functioning, convection oven fan broke, mold in the shower, door to the pool did not lock, plus many other items. I called daily with no return calls. Finally, on the Friday before leaving, I strongly suggested that I would be leaving a negative comment online and a gentleman from ScenicStays returned the call. He was very kind and wanted to see what he could do to make it right. Obviously, it was too late to fix the items in the house. Our hope is that they act on our comments and fix these, so other clients don't have the same experience as we did.