Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We checked in and at first, was very happy with the rental. However, that night before going to bed, something on the top vent in the living room caught my eye. I got my husband to pull over a chair so he could look at it at eye level. It was mold. The entire vent cover had mold ALL over it. I don’t know how nobody else had noticed it before our stay, it was so much that it had to have been growing for quite a while. As soon as I woke the next morning (9am), I called and spoke with a not-so-friendly woman to put in a maintenance request. A man got there sometime between 2:30-3pm. He walked in, asked what vent, and before even looking at it, he immediately told me it was probably just “dust”.I told him no, it was mold. And, explained how we already pulled a chair up there to look at it. He then got a spray bottle, of what I’m assuming was bleach, and a paint brush???. He sprays and brushes for about 5 minutes, doesn’t even remove the cover to wipe it thoroughly. After the mold not coming off, he said someone would come with a replacement cover. Well, nobody came. Nobody called. I tried calling back that evening and no answer. I stopped trying to get in touch with anyone because I had spent the entire day waiting for someone to come, like he said. I wasn’t wasting anymore of my vacation on a matter that clearly wasn’t going to be resolved. It was apparent that we would have to just deal with the mold. For any person, mold is very unsafe. I had a 5 y/o and 1 y/o staying there. The lack of concern over health and safety is truly disturbing. Over the next 4 days, we never received a call, a resolution, compensation, apology, nothing. Had, the mold not been there, or had it been taken care of- this would be a completely different review. I would not stay in this unit again, and I wouldn’t recommend the unit to anyone, due to the health hazards.