Overall our experience was pretty good. We enjoyed the condominium and it’s amenities (pools, hot tub, live music, tiki bar, food shack, and security). Because of this alone, we would stay at this resort again. In regard to our specific condo, the basics of our condo appeared and smelled clean when we walked in, however we did find a couple black hairs on the towels, not all of the dishes/pans were clean, there was mold on the bottom of the shower door and track, and one of the pillows in the living room had a very disgusting stain on it.
Upon reaching out to management regarding the pillow, they simply said thanks for letting them know but did not apologize or show any sympathy. Moreover, upon realizing that the shower head was also broken and contacting management to fix it, they were once again quite short and did not show any urgency in fixing the only shower in our unit.
All in all, we truly enjoyed the stay as a whole, however, I believe that by renting through the management company, our stay lacked that personal touch.