Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall we had a great stay but there are a few problems we encountered. I called the management company twice prior to arrival during booking and they were nice and friendly. Information for check-in was provided in a timely manner and they accommodated our early check in request. I would have appreciated more transparency regarding the extra $100 fee that was required for parking pass upon arrival. The condo was beautiful, clean, and stocked with toiletries, etc. Our biggest frustration was that we were given totally inaccurate information regarding our reserved parking spot which was the biggest amenity for this particular condo. We were given the spot number and location for a different unit than what we booked, which almost resulted in our car getting towed for parking in the wrong spot. The company was closed after we had a chance to call Saturday, and closed Sunday so the earliest we could call was Monday. They were nice when I called and when they figured it out several hours later, apologized for the mistake. They did not tell us however where our new spot was located and given there is no order to the numbering within that condo’s garage, we had no idea. I called them back to ask again, and they said they would call us back but never did. I called them again the next day, and still did not receive a return call. I called the resort to ask myself and they could not help me if they didn’t manage the property. We figured it out ourselves on day 5 of 8 of our stay but I am extremely disappointed in this lack of follow up as I do not think it is my responsibility to call multiple days for an answer nor was it our responsibility to literally walk/drive around all 12 floors of the parking garage to determine the location of our spot. We chose this condo over others due to the reserved parking and it’s a shame we did not get to use it for even half of our stay. Unreserved parking is very limited at this resort, furthering our frustration