I quit staying at the Holiday Express because they don’t have maid service and they always raised the rates at the end of the stay. Now the Hampton Inns are following that example. We stayed at the Hampton in Panama city beachfor two nights and days. There was no maid service and when asked about it or if they would clean my room I was told it wasn’t available. Then she handed me some towels and said she couldn’t do anymore. This hotel is close to the beach and has a pool besides and with children and normal activities there was trash that filled the small recepticles in the room. The maids didn’t even check to empty those or if there was sufficient toilet paper. By the time we left there was trash spilling everywhere and no toilet paper at all. We were on the third floor with no place to dump the trash. When we arrived even the floor of the bathroom was dirty and it appeated as the staff had mopped it quickly with soap but didn’t clean it properly as ones bare feet stuck to the floor as you walked there and left feet feeling dirty afterwards. Overall I think the IHG has really lost the meaning of “Customer Service”!
George
2024 年 5 月入住 2 晚
10/10 超赞
Disha
2024年05月3日
满意:清洁度、员工和服务、住宿条件和设施
Disha
2024 年 4 月入住 2 晚
10/10 超赞
Jeremy
2024年04月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great time here.
Jeremy
2024 年 4 月入住 3 晚
10/10 超赞
Leonard M
2024年04月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff.
Leonard M
2024 年 4 月入住 1 晚
10/10 超赞
Shane
商务旅客
2024年04月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very close to where i needed to go.
Shane
2024 年 4 月入住 1 晚
6/10 一般
Tammy
与家人出行
2024年04月21日
满意:服务设施
不满意:员工和服务
The people we were vacationing with had late check in. Their room smelled like pot. Shower by pool did not work. Only 2 out of 4 hole Toaster worked at breakfast When cleaning ladies said that they had the rooms on floors 1 & 3 done so went inside and let the manager know that we were told the rooms were clean, she said they lied. That happened at 2.45 pm and the room wasn't ready till 3.30 pm. Pool area was very loud at
1 pm. Our room was great though, but the guests that we came with was not
Tammy
2024 年 4 月入住 1 晚
10/10 超赞
Harrison
与配偶出行
2024年04月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff did an outstanding job providing amazing sustainer service!
Harrison
2024 年 4 月入住 1 晚
6/10 一般
Achevia
与家人及幼儿出行
2024年04月8日
不满意:服务设施
Need to remove spa from the amenities because that’s one of the main reason I booked. And I was very upset after not seeing a spa!!!!