大堂

关于巴拿马城希尔顿花园酒店的点评

3 out of 5
巴拿马城希尔顿花园酒店
1101 N Highway 231, Panama City, FL

点评

8.6

超赞

10 分 - 超赞。210 条好评,共有 421 条点评" "
8 分 - 还可以。137 条好评,共有 421 条点评" "
6 分 - 一般。45 条好评,共有 421 条点评" "
4 分 - 很差。20 条好评,共有 421 条点评" "
2 分 - 糟糕。9 条好评,共有 421 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Anthe

满意:清洁度、员工和服务、住宿条件和设施
Very nice experience.
2024 年 5 月入住 2 晚

10/10 超赞

Heidi

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
bb 于 2024年05月6日 的回复
Thank you for sharing your experience. We look forward to seeing you again!

10/10 超赞

Heidi

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were all wonderful on our 3 night stay. The room was clean and spacious. The food at the hotel itself was excellent. We very much enjoyed our stay. The staff went out of their way to make my son’s graduation from the Navy Dive school very special!! I am so appreciative of everyone that helped in the extra special experience.
2024 年 5 月入住 1 晚
bb 于 2024年05月6日 的回复
Thank you for the kind words. We are happy to hear that our team went above and beyond to help celebrate your son's graduation. We look forward to seeing you and your family again!

8/10 还可以

Mrs.Shonda

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
bb 于 2024年04月4日 的回复
Thank you for rating your stay. We look forward to welcoming you back in the future!

8/10 还可以

Cyril

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a good stay no real issues
2023 年 12 月入住 1 晚
bb 于 2024年03月4日 的回复
Thank you for sharing you recent experience at our hotel. We look forward to welcoming you back in the future!

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
great location
great location everything is 5-10 minutes away
2024 年 1 月入住 1 晚
bb 于 2024年01月25日 的回复
Thank you for your kind words. We look forward to welcoming you back to our hotel in the future!

8/10 还可以

Ryan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was fine..updated bathroom. A bit noisy at times..doors close very loudly.
2023 年 12 月入住 2 晚
bb 于 2023年12月22日 的回复
Thank you for your review Ryan. We hope you will consider staying with us again in the future.

6/10 一般

William

与家人出行
满意:住宿条件和设施
Shampoo and body wash dispensers were empty and were not refilled after reporting to front desk at 8:00 am the following morning. My son’s room had clogged sink that required 24 hr to correct. They donot have complimentary breakfast
2023 年 11 月入住 2 晚
bb 于 2023年12月13日 的回复
Hi William - We are sorry we were unable to address your needs in a timely manner. We hope that you will consider staying with us again in the future.

8/10 还可以

Barbara

满意:清洁度、员工和服务、住宿条件和设施
Good place to stay
2023 年 8 月入住 3 晚
bb 于 2023年10月16日 的回复
Thank you so much for the kind review, Barbara! We look forward to welcoming you back to our hotel in the future!

6/10 一般

Daphne

Clean rooms & bathroom Quiet hotel. Basic breakfast should have been included for the price.
2023 年 9 月入住 2 晚
bb 于 2023年09月19日 的回复
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.

10/10 超赞

Teresa

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Conviently located, clean and quiet.
2023 年 9 月入住 1 晚
bb 于 2023年09月5日 的回复
Thank you for sharing your experience. We look forward to welcoming you back to our hotel in the future!

10/10 超赞

Cynthia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
bb 于 2023年08月17日 的回复
Thank you for sharing your experience! We look forward to welcoming you back to our hotel in the future!

6/10 一般

Cody

与配偶出行
满意:员工和服务,清洁度
A/C went out I’m my room at about 1 am. Staff was great.
2023 年 7 月入住 2 晚
bb 于 2023年07月24日 的回复
We are sorry to hear that your A/C had issues during your stay. We will address this with our maintenance team. We hope to serve you again in the future.

10/10 超赞

Scott

2023 年 7 月入住 1 晚
bb 于 2023年08月1日 的回复
Thank you for reviewing your recent stay. We look forward to welcoming you back to our hotel in the future!

6/10 一般

David

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
bb 于 2023年07月10日 的回复
Thank you for sharing your experience regarding your recent stay. If there is anything we can do for your at this time, please do not hesitate to reach our to the hotel directly.

10/10 超赞

Earnest

2023 年 5 月入住 1 晚
bnb 于 2023年06月19日 的回复
Thank you for your review. We look forward to welcoming you back to our hotel in the future!

2/10 糟糕

Nathaniel

2023 年 5 月入住 1 晚
bb 于 2023年06月15日 的回复
We are sorry to see you did not enjoy your stay with us. Please reach out to the hotel directly if there is anything we can do for you at this time.

10/10 超赞

Thorsten

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Zwischenstop
Zwischenstop auf dem Weg nach New Orleans
2023 年 4 月入住 1 晚
brandi 于 2023年04月28日 的回复
Thank you for visiting our hotel. We hope to see you again in the future.

10/10 超赞

Tanya

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Felt like home
2023 年 4 月入住 1 晚
Mel - front desk 于 2023年04月9日 的回复
Hi Tanya! Thank you so much for your positive review, so happy to hear our hotel felt like home! please come and see us again soon!

8/10 还可以

Rolf

2023 年 4 月入住 1 晚
Brandi 于 2023年04月28日 的回复
Thank you for taking the time to review our hotel. We look forward to welcoming you back to the hotel in the future.

10/10 超赞

Jesus

满意:员工和服务,清洁度
不满意:住宿条件和设施
2023 年 3 月入住 2 晚
brandi 于 2023年03月22日 的回复
Thank you for taking the time to share your experience. We look forward to welcoming you back to our hotel in the future!

10/10 超赞

Tonya

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Kimberly (at front desk) was amazing and helped us with anything we needed. We were there for our son’s graduation from Navy Diving School and had lots of questions. Will stay again
2023 年 3 月入住 5 晚
Mel 于 2023年03月13日 的回复
Hi Tonya! Thanks for the good review, and we look forward to seeing you again soon!

10/10 超赞

Glenda

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was amazing. Staff are courteous and friendly. Ashley is the best
2023 年 2 月入住 1 晚
Andrea 于 2023年03月1日 的回复
Thank you for your feedback! We're happy to hear you enjoyed your stay with us!

10/10 超赞

Jason

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was updated and very nice! Comfy beds, good size rooms and very accommodating staff.
Brandi 于 2023年01月10日 的回复
Thank you so much for the kind comments. We look forward to welcoming you back to our hotel in the future!

4/10 很差

karen

商务旅客
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
There was construction going on inside hotel and it was noisey. Also long periods of no water available. Was there for a hospital procefure and it was not conducive to resting afterwards. Checked out earlier than planned.
Andrea 于 2023年01月7日 的回复
Thank you for your feedback. We're sorry to hear you experienced issues during our renovations. I'll be sure to forward your comments on to our team!

4/10 很差

真实旅客

与家人出行
不满意:住宿条件和设施
Hotel renovation on the side our room was located. A horrible smell in the evening that made its way into our room.
2022 年 12 月入住 1 晚
Andrea 于 2023年01月7日 的回复
Thank you for your feedback. We're sorry to hear you experienced issues during our renovations. I'll be sure to forward your comments on to our team!

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mixed Emotions
Stay was peaceful. Breakfast was not free. My son and his wife came over to bring our grandkids for us and when he and his wife left our room and went into the lobby they decided to go to the bathroom before they got on the road. While my son was waiting on his wife the security guard started stereotyping my son and threatened to call the cops on him because he’s black and did nothing wrong his wife Who’s white came out the bathroom and asked the security guard why is he doing that to her husband and it’s not called for he was just waiting on her. They eventually walked out the lobby and went to their car and called us to let us know what had transpired downstairs we were not happy about this at all.
2022 年 12 月入住 2 晚
GM 于 2023年01月3日 的回复
We are sorry to hear your stay was less than excellent. Please contact us directly for more information regarding the incident with your son.

10/10 超赞

alicia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient location in town. Close too shopping and dining. Safe area. Clean and quiet hotel. Friendly staff. Would stay again.
2022 年 12 月入住 2 晚
Andrea 于 2022年12月18日 的回复
Thank you for your feedback! We're happy you enjoyed your stay with us!

8/10 还可以

ORLANDO,Oviedo

8/10 还可以

John

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice lobby area and a friendly staff
2022 年 7 月入住 1 晚
Brandi 于 2022年07月26日 的回复
Thank you for sharing your experience about your recent stay! We look forward to welcoming you back to the hotel in the future!

8/10 还可以

Vendal

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I actually enjoy my stay. And it was close by to everything
2022 年 7 月入住 1 晚
Brandi 于 2022年07月26日 的回复
Thank you for sharing your experience about your recent stay! We look forward to welcoming you back to the hotel in the future!

6/10 一般

Etelvina

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Our room was great the staff is very careless and rude the rooms were not ready at the time of arrival we had to wait 30 mins and the check out receptionist was very rude .
2022 年 7 月入住 4 晚
Brandi 于 2022年07月15日 的回复
Thank you for your review. Just like many other industries, our team is working very hard to recruit and hire team members and our housekeeping team works very hard to ensure each and every room is perfect and clean for every guest. We are sorry you were unable to get checked into your room right away. If there is anything we can do for you at this time, please reach out to the property directly.

10/10 超赞

Chris

2022 年 7 月入住 1 晚
Brandi 于 2022年07月15日 的回复
Thank you for your review, Chris. We look forward to welcoming you back to our hotel in the future!

10/10 超赞

Bryana

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
People at the front desk was very friendly and made us feel welcome .
2022 年 7 月入住 2 晚
Brandi 于 2022年07月6日 的回复
Thank you so much for your wonderful review! We look forward to welcoming you and your family back to our hotel in the future!

10/10 超赞

Noor

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was great as expected! The breakfast was awesome made to order and a great value. All of the staff was great and friendly! I will try my best in the future to book with them again!
2022 年 6 月入住 1 晚
Andrea 于 2022年06月22日 的回复
Thank you for your feedback! I'm happy to hear you enjoyed your stay with us!

10/10 超赞

Donald

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚
Andrea 于 2022年06月13日 的回复
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 超赞

Laura

与配偶出行
满意:员工和服务,清洁度
The hotel was excellent. Staff was great and friendly. The hotel was very clean. Beds were comfy.
2022 年 5 月入住 3 晚
Andrea 于 2022年06月13日 的回复
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 超赞

Dan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed my stay here, the hotel is close to good food, shopping, etc. I will definitely stay here again!
2022 年 5 月入住 3 晚
Andrea 于 2022年06月13日 的回复
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 超赞

Elena

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All good
2022 年 4 月入住 2 晚
Andrea 于 2022年04月30日 的回复
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 超赞

Wayne

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 4 晚
Andrea 于 2022年04月29日 的回复
Thank you for your feedback! We're happy to hear you enjoyed staying with us!

8/10 还可以

Peggy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dimly lit room and no bathroom fan/vent are my only complaints.
2022 年 3 月入住 1 晚
Andrea 于 2022年03月12日 的回复
Thank you for your feedback, I'll be sure to forward your comments on to our team!

8/10 还可以

Sujitha

与家人出行
2022 年 2 月入住 3 晚
Andrea 于 2022年02月24日 的回复
Beautiful pictures! It looks like you enjoyed your vacation in Panama!

10/10 超赞

Gloria

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good stay
2022 年 2 月入住 1 晚
Matt, Guest Services 于 2022年02月15日 的回复
Thank you so much for generous review! We certainly hope you enjoyed your stay and look forward to having you as our guest in the future. Best regards.

10/10 超赞

Janine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo bien
2022 年 2 月入住 1 晚
Matt, Agente de servicios al huésped 于 2022年02月16日 的回复
¡Gracias por su generosa evaluación! Sin duda, esperamos que haya disfrutado de su estadía y esperamos que sea nuestro invitado en el futuro. Atentamente.

4/10 很差

真实旅客

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 1 晚
Andrea 于 2022年02月5日 的回复
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 超赞

Alisa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Getaway
2022 年 1 月入住 1 晚
Matt 于 2022年01月31日 的回复
Thank you so much for your generous review! We certainly hope you enjoyed your stay and look forward to you being our guest in the future. Best regards.

10/10 超赞

Carman

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Clean and staff was nice
2022 年 1 月入住 4 晚
General Manager 于 2022年01月27日 的回复
Thank you for staying with us and taking the time to provide a lovely review! We will share your feedback with our hardworking team members!

2/10 糟糕

Andrea

与配偶出行
不满意:住宿条件和设施,服务设施
This property is disgusting. Rooms are so gross. Walls were made of paper. Got away for the weekend without kids and it was worse sleep here then at home. Can hear everything from the Highway in your room. Every person who closes their door you will be aware of it. And best of all we the view from our room was atleast 50 pails of chlorine bottle thrown around by the side of the pool. DO NOT waste your money so many other nice places around FOR LESS.
2022 年 1 月入住 2 晚
General Manager 于 2022年01月27日 的回复
I'm so sorry to hear this was your experience. Our staff is working around the clock to ensure the property is sparkling clean. We continue to utilize Hilton Cleanstay system and are always happy to disinfect any surface with multi-surface peroxide based cleaners, multi-quat sanitizer or Lysol products. We are aware our property was built near a major highway and are fortunate to have concrete walls considered in that design. Our pool maintenance company does not utilize liquid chlorine to maintain our pool and we would not accept hazardous chemicals being in an area that guests could access. Due to supply chain shortages, managing with other chemicals has been a preferred method as chlorine is being rationed to most vendors. Please rest assured the safety of our guests and staff is our number 1 priority. If you have further concerns regarding your stay please contact the hotel directly.

4/10 很差

Terese

与家人出行
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
It was quiet No daily service breakfast charge of 8.00 crazy No daily room service No coffee or tea replaced daily No soap, towels, shampoo daily Was placed in a handicapped room Did not have adjoining rooms as requested when reserved
2021 年 11 月入住 2 晚
Andrea 于 2021年11月13日 的回复
Thank you for taking the time to share your experience about your recent stay at our hotel. We do our best to accommodate guest requests and apologize for falling short on your request this stay. We are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. Housekeeping service is now offered upon request only, we do apologize if this was not communicated clearly upon your arrival. Simply schedule service with the Guest Service Specialist any time during your stay, and we will be happy to help! We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 一般

Terese

与家人出行
满意:清洁度
不满意:服务设施,员工和服务
The property was close to many restaurants and the Mall. Staff was unhelpful. We requested adjoining rooms but were placed on the 2,3 and 4 floors. Hotel was booked. We were disappointed that breakfast was 8.00. We didn't eat there but went to a restaurant. Can't imagine why the hotel charged for breakfast when charging a fairly good amount per night. No daily service to rooms (Covid??? Really???) We didn't receive replenishment of coffee or tea or towels or soap, shampoo etc. Disappointed to say the least.
2021 年 11 月入住 1 晚
Andrea 于 2021年11月13日 的回复
Thank you for taking the time to share your experience about your recent stay at our hotel. We do our best to accommodate guest requests and apologize for falling short on your request this stay. We are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. Housekeeping service is now offered upon request only, we do apologize if this was not communicated clearly upon your arrival. Simply schedule service with the Guest Service Specialist any time during your stay, and we will be happy to help! We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.