I've stayed at this hotel multiple times, including with family and for business. It's always been great but this was my least favourite of my stays, unfortunately. We ended up in a very poky room (all the others I'd stayed in were nicer) and it felt like it needed some TLC compared to previous years (fixtures were wobbly, paint peeling away, etc). One of my absolute favourite things about this hotel however, was just how friendly the staff were. They would always welcome us back and even remember little things. This time was completely different, the only communication taking place being the obligatory check-in talk. Shame as we were deliberating on another hotel this time but choose here out of loyalty and past experiences. I do like Victoria Palace very much so I'm hoping they return top their previous standards soon!