1_did not get the room we paid for the first night. We had to delay our activities the next day to transition rooms. No reduction of the lower level room the first night was offered.
2_ the pictures do not match the space (e.g.) the pool is in the parking lot there is no sitting area as described.
3_ house keeping did not clean our room after 2 days and me specifically asking the front desk to have them clean after the second day before we left the property.
4_finally someone entered our room in the early morning time on the last day at the hotel. I was in the shower and my lady was still in bed. The front desk knew nothing about it, did not acknowledge the potential party, when questioned about this. She was very scared about the situation and the unauthorized intruder.
5_ I have a stayed at a lot of Hilton Properties but this has to be the worst managed property I have ever seen…
The services and care stopped when Hilton and this hotel got the money from me.
kennie e
2024 年 4 月入住 4 晚
10/10 超赞
Mark R
2024年04月28日
满意:清洁度、员工和服务、住宿条件和设施
Mark R
2024 年 4 月入住 2 晚
8/10 还可以
Danielle
2024年04月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay here. The staff was wonderful and helpful. Breakfast was delicious. I didn’t care for the carpeting in the rooms but they were clean, none the less.
Danielle
2024 年 4 月入住 1 晚
10/10 超赞
Candice
与家人及幼儿出行
2024年04月15日
满意:员工和服务、服务设施、住宿条件和设施
Checking it was a breeze the young lady at the front desk went above and beyond to help me. The staff was very friendly and patience as I ask for a late check out time .
I definitely recommend plus it’s really close to Pensacola Beach it took all of 7mins or so to arrive at the beach . I absolutely loved it and would return.
The room was spacious, very clean, the hotel was quiet, and conveniently located next to a mini plaza.
Candice
2024 年 4 月入住 2 晚
10/10 超赞
Kristen
2024年04月14日
满意:清洁度、员工和服务、住宿条件和设施
Great experience staying at this hotel!
Kristen
2024 年 4 月入住 2 晚
8/10 还可以
Rudy
与家人及幼儿出行
2024年04月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the location, quick access to Pensacola Beach. Quick access to bridge. Quick access to Pensacola. The only isaue with the room, the restroom door was broken and it wouldnt close all the way. Room 229.
Rudy
2024 年 4 月入住 4 晚
10/10 超赞
Andy
2024年04月7日
Andy
2024 年 4 月入住 4 晚
10/10 超赞
Cali
与家人及幼儿出行, 带宠物出行
2024年04月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff is always very friendly and helpful with information about the surrounding area. Hotel and rooms are very clean. Breakfast was tasty and well stocked. Staff constantly cleaned breakfast area. The complimentary coffee, tea, and hot chocolate were a plus. My family and I visit Pensacola often, this location is by far our favorite hotel for accommodations.