四人房, 海景 (Room 17) | 客房景观
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关于乐格旅馆的点评

3 out of 5
乐格旅馆
3 Marine Terrace, Penzance, England

点评

7.8

还可以

10 分 - 超赞。181 条好评，共有 561 条点评" "
8 分 - 还可以。191 条好评，共有 561 条点评" "
6 分 - 一般。122 条好评，共有 561 条点评" "
4 分 - 很差。49 条好评，共有 561 条点评" "
2 分 - 糟糕。18 条好评，共有 561 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

7.8/10

服务设施

7.2/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good service and breakfast. The room is very spacious. Unfortunately, we could not secure a room with the sea view this time as we had a family room.
2019 年 9 月入住 2 晚
Neddy 于 2019年09月9日 的回复
Thanks for the feedback we greatly appreciate it!

8/10 还可以

Chi Kei

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Neddy 于 2019年09月9日 的回复
Thanks for the 8 out of 10 review it is greatly appreciated!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
值得推薦
裝潢比較老舊外，其他都很棒
2018 年 10 月入住 1 晚
neddy 于 2018年12月4日 的回复
Thank you for completing a review of our INN we are pleased you enjoyed your stay, we note your comments with regards to the décor in your room, this you will be pleased to know is now being refurbished!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
充滿美好回憶的地方
傳統的設備讓人有家的感覺，價格也相當划算，居然含有早餐！還有很舒服的床！工作人員也非常親切！
2018 年 10 月入住 3 晚
neddy 于 2018年12月4日 的回复
Thank you for your review!

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
2018 年 5 月入住 1 晚
Neddy 于 2018年06月28日 的回复
Thank you for completing a review of our Inn we are pleased you enjoyed your stay and we will look forward to seeing you again!

6/10 一般

Tsz Lam Angus

满意：客房舒适度，清洁度

8/10 还可以

CHUN YU，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A wonderful experience living in Edinburgh !
When I arrived Brooks, it just 9am that I can't check in yet.However, they supply the private lounge to me. And give me hot tea to take a rest. It was quite a sweet service.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Charles

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Liked it all good options I walking ditsnce great central view to die for
2024 年 4 月入住 4 晚

10/10 超赞

A L

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
We've stayed here previously so when we decided to return to Penzance, Lugger Inn was our first choice. Beautifully decorated, inside and out. Great chef, great food, great service, great location.
2023 年 12 月入住 3 晚

10/10 超赞

Gary

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A friendly environment where nothing is to much trouble to help you 💓 everything about the Lugger is fantastic.
2023 年 9 月入住 2 晚

10/10 超赞

KHENITH

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚

8/10 还可以

Barbara，Winnipeg

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Old building with charm and stairs. Full hot buffet breakfast. Room very comfortable with sitting area to watch pedestrians along the strand. Coffee and tea in room. 20 minute walk from bus/train station. Food trucks on strand, restaurant on bottom. Lidl groceries a 5 min walk away. Pubs and shopping close by. Bring a rain jacket.
2023 年 9 月入住 2 晚
Lugger 于 2023年09月21日 的回复
Thanks for the great review it is very much appreciated!

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Lugger 于 2023年09月21日 的回复
Thanks for the 10 out of 10 it is greatly appreciated!

10/10 超赞

Bev

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Just lovely stay fantastic carvery too
2023 年 9 月入住 2 晚
Lugger 于 2023年09月15日 的回复
Thank you for the great review it is very much appreciated!

10/10 超赞

Mandy，EXETER

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, fresh and tidy. Everything I needed for a short stay - including a fan which was critical!!! Parking, not quite as easy as expected - did end up in a car park, with additional cost.
2023 年 9 月入住 2 晚
Lugger 于 2023年09月13日 的回复
Many thanks for the great review it is very much appreciated!

10/10 超赞

Gary

满意：员工和服务、服务设施、住宿条件和设施
The shower was a bit challenging to get the right temperature but after awhile got it sussed
2023 年 8 月入住 10 晚
Lugger 于 2023年09月1日 的回复
Thanks for the review it is very much appreciated!

8/10 还可以

Elizabeth

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Staff were great and helpful. Good food. Sheets clean. Only negative was toilet (dodgy flush) and shower (very low pressure) but fine for the cost.
2023 年 8 月入住 5 晚
Lugger 于 2023年09月1日 的回复
Thank you for completing a review of our INN, it is very much appreciated, we note your comments.

10/10 超赞

Alex

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic little hotel with great staff!!
The location, staff, rooms, quality of food absolutely fantastic, the room I was in was a little hot but bearable especially considering it had the sun in it from morning until night, it could have done with a fan or something but like I said it was bearable, the only thing missing from the room was an iron but other than that it was perfect. The room was really spacious, cleaned daily, the breakfast was one of the best hotel buffet breakfasts I have had for a very long time. The bar prices were very fair, £4-£5.50 a pint, the even meals were very well portioned and at a fair price. It was a quiet hotel, I hardly heard any of the other guests and considering I was above the bar hardly heard them even though it was fairly busy… and I had the windows open. The staff were very friendly and helpful, I would highly recommend this hotel to anyone.
2023 年 8 月入住 3 晚
Lugger 于 2023年09月1日 的回复
Thanks for the great review it is very much appreciated! Just for future reference we do provide an iron and ironing board on request....and we also have fans, please do not hesitate to ask us on your next stay!

6/10 一般

Aroline

满意：员工和服务
Excellent and polite staff. Room was kept clean everyday. The rooms needs maintenance - old curtains, toilets dated, no exhaust in toilets.
2023 年 8 月入住 4 晚
Lugger 于 2023年09月1日 的回复
Thank you for your review, it would be good to know which room you stayed in please? As all our curtains are relatively new? and it would be helpful if you could have let us know of any maintenance issues during your stay, perhaps we could have moved you and made good any issues?

10/10 超赞

Catherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value for money.
The breakfast was excellent and the service the same and super friendly (without being in your face). It’s right on the sea front so really convenient for everything. Parking can be tough, but I was lucky. I’d definitely stay here again if ever in the area!
2023 年 8 月入住 2 晚
Lugger 于 2023年08月25日 的回复
Thanks for the great review, it is very much appreciated!

6/10 一般

Katherine

与家人出行
满意：清洁度
不满意：住宿条件和设施，服务设施
Good location, but outdated furniture, tiny bathroom, uncomfortable beds and paper - thin walls. Breakfast was ok, but poor quality.
2023 年 8 月入住 2 晚
Lugger 于 2023年09月11日 的回复
Thank you for your review so sorry that we did not meet your expectations.

8/10 还可以

Fahd

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Lugger 于 2023年08月18日 的回复
Thank you for completing a review of our INN, it is very much appreciated!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Lugger 于 2023年08月14日 的回复
Thank you for the great review it is very much appreciated!

10/10 超赞

Martin

2023 年 8 月入住 4 晚
Lugger 于 2023年08月14日 的回复
Thank you for the great review it is very much appreciated!

8/10 还可以

Markus

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 4 晚
Lugger 于 2023年08月14日 的回复
Thank you for the great review it is very much appreciated!

6/10 一般

Julie

不满意：客房舒适度，住宿条件和设施
Slightly disappointed
Kitchen extractor fan directly below room and could be heard from bedroom. Cooking fumes/smells came straight through window. Lack of mirrors and getting ready areas and the bed creaked and mattress looked old and only 1 accessible plug socket.
2023 年 8 月入住 3 晚
Lugger 于 2023年08月14日 的回复
Thank you for the review, we did sort the issues that you raised at the time of your stay with us, we explained that the extractor fan is switched off every evening by 9pm, so this would not hinder your sleep, we gave you a mirror for the bedroom, the bed is just 1 year old and the mattress is only 9 months old so no idea why it creaked, there are three plug sockets in room 3??? We are sorry that you were not happy with your stay, we thought when we spoke with you that all was fine?

8/10 还可以

Anna

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
We had a lovely stay, the staff is extremely friendly, location is brilliant, right next to the sea, near the Jubilee Pool and very close to Newlyn. All the amenities were nearby. Breakfast was included, which is a lovely bonus. We were late once, but we’re still allowed to have breakfast. Food is absolutely lovely. The room was spacious with a sea view and it was cleaned and towels have been changed everyday. The shower pressure was a bit low though and overall needs a bit of tlc.
2023 年 7 月入住 5 晚
Lugger 于 2023年08月4日 的回复
Thank you for the great review it is very much appreciated!

8/10 还可以

Dakang

2023 年 7 月入住 2 晚
Lugger 于 2023年08月4日 的回复
Thank you for your review it is very much appreciated!

4/10 很差

noel

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
never ever again
so sad won’t be returning here again a little run down we’ll a lot actually evening staff very rude room was a dump even the sea veiw couldn’t hide the fact it was horrible so sad but never ever again………steer clear
2023 年 7 月入住 3 晚
Lugger 于 2023年07月28日 的回复
Thank you for the review what a shame that you didn't mention any of the issues whilst you were staying with us? we would like to think that we could have sorted any issues for you whilst you were here...we welcome your feed back and we will take these issues seriously.

10/10 超赞

Ken

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Met and exceeded expectations.
The hotel is located on the sea-front and within easy walking distance of the town centre and the bus station. Good-sized rooms, well prepared and enjoyable breakfast and dinner and the bar offers a wide selection of drinks. Full marks too for the staff, who are polite and helpful.
2023 年 7 月入住 7 晚
Lugger 于 2023年07月28日 的回复
Thank you for the great review it is very much appreciated!

8/10 还可以

Philip

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Property is right on the main road passing through Penzance, so if you have a room with a view of the sea, then you also get the traffic and noise, plus if you are on the the 1st floor you get people at the outside pub seating area being able to look right into your room. Other than that it is a convenient place to stay and have access to the old part of Penzance.
2023 年 7 月入住 2 晚
Lugger 于 2023年08月4日 的回复
Thank you for your review it is very much appreciated!

8/10 还可以

Christopher

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Nice location but run down
Hotel was in a nice location. On the sea front, however the room was warm no Air Conditioning or fan provided seagulls were nesting opposite so they were quite noisy so during the day could have the windows open but at night was loud. Building work was being done which we weren’t aware of drilling at 8am outside our room. Breakfast caters for older guests and varies day to day. First day only orange juice on offer but rest of the week apple juice was on offer. In terms of food breakfast items was things like prunes and grapefruit with natural yoghurt. Cooked breakfast consists of sausages left to go hard under the heat lamps, bacon going the same way, also toast isn’t cooked to order or able to cook yourself it is made and left under the heat lamp too. Bed war uncomfortable lumpy and mine had a sharp bit in it that really hurt me when getting into the bed. Double is just two singles pushed together. Room was dated with chunks of paint missing and mould growing in the corner of the room, half of the room lights didn’t work only the bathroom light and the light above the bed worked even then there was two above the bed and only one of them worked. Don’t think rooms are checked very often for if stuff is working. Also rooms have kettle but no way of filling it up as the sink is so tiny.
2023 年 7 月入住 4 晚
Lugger 于 2023年07月28日 的回复
Thank you for leaving a review, we are sorry that we did not meet your expectations, we would like to think that you could have mentioned any of theses issues during your stay as it is difficult to sort anything out when a guest has departed, with regards to the bed it is a zip and link bed which means the two 5 ft beds link together via a zip system affording the bed to be a king size bed or if needed two larger singles, we would never just have two beds pushed together as out health & safety would not permit this! the works being carried out were not on our premises and we were not informed of any work taking place either so we can only apologise for this, our building is old pre-1925 we do redecorate every winter, but obviously the building is old and is very busy so some areas may be in need of painting, thank you for bringing this to our attention. Sorry about the seagulls unfortunately living by the sea we do tend to be over-run especially during the summer months when they are as you say nesting! Our rooms are checked every day we are sorry that the light was missed.

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施
The staff were excellent. Really nice and helpful. Lovely rooms and superb food.
2023 年 7 月入住 2 晚
Lugger 于 2023年07月24日 的回复
Thank you for the great review it is very much appreciated!

10/10 超赞

CHARLES

2023 年 6 月入住 3 晚
Lugger 于 2023年07月28日 的回复
Thank you for the 10 out of 10 review it is very much appreciated!

8/10 还可以

Michael

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 3 晚
Lugger 于 2023年07月24日 的回复
Thank you for a great review it is very much appreciated!

8/10 还可以

George W.

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 3 晚
Lugger 于 2023年07月19日 的回复
Thank you for a great review it is very much appreciated!

8/10 还可以

chris

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 3 晚
Lugger 于 2023年07月17日 的回复
Thank you for the 8 out of 10 review it is very much appreciated!

10/10 超赞

John

满意：住宿条件和设施，员工和服务
Very good place to stay clean good all round to stay would stay again
2023 年 7 月入住 2 晚
Lugger 于 2023年07月24日 的回复
Thank you for a great review it is very much appreciated!

10/10 超赞

WING SZE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 3 晚
Lugger 于 2023年07月14日 的回复
Thanks for the 10 out of 10 it is greatly appreciated!

8/10 还可以

Eric

满意：清洁度、员工和服务、客房舒适度
Pros and cons
Great location! The restaurant/bar have a very fun energy and vibe. The place is a bit rundown and kitschy. While our room was clean and comfortable, the bathroom and shower needed and updated and the interior hallways definitely need new carpet and a coat of paint. The staff were exceptional and very friendly.
2023 年 6 月入住 3 晚
Lugger 于 2023年07月14日 的回复
Thanks for the review it is very much appreciated and we do note your comments!

10/10 超赞

Robert

满意：住宿条件和设施
2023 年 6 月入住 7 晚
Lugger 于 2023年07月14日 的回复
Thanks for the 10 out of 10 it is very much appreciated!

10/10 超赞

Sherryl

2023 年 6 月入住 8 晚
Lugger 于 2023年07月24日 的回复
Thank you for a great review it is very much appreciated!

8/10 还可以

Håkan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 4 晚
Lugger 于 2023年07月3日 的回复
Thank you for taking the time to complete a review of our INN it is very much appreciated!

6/10 一般

Terje

不满意：客房舒适度，住宿条件和设施
Slitt
Gammelt og slitt hotell.Ikke heis. Og trange trapper å dra kofferten opp gjennom. Lettere kaotisk parkering på utsiden. Rommet greit nok, men å finne ut av varmtvannet i dusjen var ikke lett. God engelsk frokost
2023 年 6 月入住 3 晚
Lugger 于 2023年06月14日 的回复
Thank you for your review, we are an old hotel/INN this building is actually two houses which were changed into a hotel in 1925, there is no room for a lift to be installed so we are sorry that this caused you difficulties during your stay with us, we pride ourselves on being a good clean family run INN and whilst we only have a small car park at least we have one...there is always the option to park for free on the promenade, most hotels and B+B's in the area do not have parking on site, we do hope these issues have been answered for you, kind regards the lugger!

10/10 超赞

Diane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would stay here again
The Lugger Inn had a great location - waterfront, walkable to restaurants, town, and the bus and train stations. My room was large and just as pictured. Breakfast was great and the staff were friendly. The only inconvenience was the lack of a lift.
2023 年 6 月入住 4 晚
lugger 于 2023年06月12日 的回复
Thank you for your review it is greatly appreciated! We apologise that you were not made aware that we do not have a lift here, unfortunately the building is too old for us to put one in, the building use to be x two houses that have been converted into our Inn.

10/10 超赞

Jean

2023 年 4 月入住 3 晚
lugger 于 2023年06月12日 的回复
Thank you for your kind review 10 out of 10, it is greatly appreciated!

10/10 超赞

Susan

满意：清洁度、员工和服务、住宿条件和设施
I’m almost 80 years old, and I was on my dream visit to Cornwall when I injured my leg. The staff took such good care of me. I am ever so grateful for their kindness and courtesy, and for a wonderful stay looking at that incredible view. I can’t thank them enough.
2023 年 5 月入住 7 晚
lugger 于 2023年06月12日 的回复
It really was no trouble, we are so pleased that you are in full recovery and were able to still see our lovely cornwall whilst here, perhaps you will return again soon and we will look forward to seeing you!

10/10 超赞

Edith

满意：清洁度、员工和服务、住宿条件和设施
The friendly staff. This is my second stay at The Lugger. The only negative is I experienced a party in the event room directly below my room for 4 hours. A calendar is posted if you wish to avoid. Others said they were not bothered.
2023 年 5 月入住 7 晚
lugger 于 2023年06月12日 的回复
Thank you for your review, yes, we do from time to time have fuctions here however the entertainment finishes 12 midnight prompt and the bar is 1am, our diary is always open for any enquiries with regards to entertainment here, we do our very best to move guests if they ask us to.

10/10 超赞

Sarah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 4 晚
lugger 于 2023年06月12日 的回复
Thank you for the great review of 10 out of 10 it is very much appreciated!