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关于彼得伯勒万豪德尔塔酒店的点评

4 out of 5
彼得伯勒万豪德尔塔酒店
Peterborough Business Park, Lynch Wood, Peterborough, England

点评

8.2

很好

10 分 - 超赞。25 条好评，共有 44 条点评" "
8 分 - 还可以。7 条好评，共有 44 条点评" "
6 分 - 一般。4 条好评，共有 44 条点评" "
4 分 - 很差。4 条好评，共有 44 条点评" "
2 分 - 糟糕。4 条好评，共有 44 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

8.6/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Becky

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely stay here, only bad thing was the rooms were very stuffy even with the air con on it was very warm in the room so that was uncomfortable. Hotel meals were expensive too. Was clean and nice hotel though
2024 年 4 月入住 1 晚

10/10 超赞

James

2024 年 4 月入住 1 晚

10/10 超赞

Step

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a wonderful 2night stay, amenities where brilliant, all the staff where brilliant, nothing was to much for them, would definitely recommend them, can’t wait to go back
2024 年 4 月入住 2 晚

2/10 糟糕

Heidi

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
Disappointing
I am trying to locate an email address to respond to the hotel?? Cannot find one anywhere! We were awake until 4.45am due to very noisy neighbours. I called down to the reception at 2.30am, they asked for music to be turned down, this was until it started to increase. Doors were banging, manager came back up for some reason 2nd time and wished them a good evening at 3.30am as he left!!!!! A good evening? It’s the middle of the night?? We finally fell asleep once our neighbours had at 4.45am!!! Not the best stay and just an apology at the desk, terrible. Not to say we also had an 8 year old with us who did not have the best sleep and at times was a little unsettled with all the noise. The swimming pool area was so busy this time, people not adhering to rules and felt quite sorry for the paying adults who use the leisure facilities regularly as there was no respect for their use. Breakfast used to be a buffet but this had changed and to be honest wasn’t a great deal of selection like there used to be!! I am disappointed as we are regular guests and we have left feeling quite deflated. I am not sure we will be back 😞
2024 年 2 月入住 1 晚
Charlie 于 2024年02月26日 的回复
Dear Heidi,On behalf of the entire hotel, I would like to apologise for the issues which you faced during your stay. I appreciate that your experience fell below our standards, and for this I am truly sorry. I have passed your comments directly to our management team, who will be investigating this as a matter of priority. In the meantime, we hope that you will consider staying with us again, and give us another chance to make your stay excellent.Sincerely,CharlieFront Desk

10/10 超赞

Jodi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing experience. Treated like royalty.
2024 年 2 月入住 1 晚
Rosie 于 2024年02月22日 的回复
Dear Jodi, We are so glad to hear that you had an amazing experience at our hotel, its wonderful to know you felt so well taken care of during your stay. We truly appreciate your kind feedback and hope to see you soon when you are next in the area. Kind regards,The Front Desk.

10/10 超赞

Luke

2024 年 2 月入住 1 晚
Charlie 于 2024年02月17日 的回复
Dear Luke,Thank you for taking the time to leave us a review; we are so glad you had an enjoyable stay, and will hope to see you again soon.Sincerely,CharlieFront Desk

10/10 超赞

Elizabeth

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The restaurant is understaffed. Everything else is great!
2024 年 2 月入住 2 晚
Charlie 于 2024年02月17日 的回复
Dear Elizabeth,I would like to thank you for taking the time to leave your feedback for us; I shall make sure that your feedback regarding our restaurant is passed to our Food & Beverage manager. I am delighted that your stay was otherwise enjoyable, and we shall hope to see you again soon.Sincerely,CharlieFront Desk

10/10 超赞

Michael

2024 年 1 月入住 11 晚
Tegan Cuppello 于 2024年02月6日 的回复
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

4/10 很差

matt

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Dirty mouldy kettle Toilet flush broken Mould on bath handle Bed said king was just two singles pushed together uncomfortably
2024 年 1 月入住 1 晚
Charlie 于 2024年01月16日 的回复
Dear Matt,I would like to apologise, on behalf of the entire hotel team, for the issues which you faced during your stay. I have passed your comments to our maintenance and management team, who will be investigating, to ensure that everything is resolved swiftly. I do hope that you will consider staying with us again, to give us another chance to make your stay as flawless and enjoyable as possible.Sincerely,CharlieFront Desk

6/10 一般

Yik

与家人出行
满意：清洁度
2024 年 1 月入住 2 晚
Charlie 于 2024年01月8日 的回复
Dear Yik,Thank you so much for taking the time to leave your thoughts for us. We hope that your stay was enjoyable, but recognise that your score means we have room for improvement, which we will be looking into. I hope that we will be able to welcome you again soon.Sincerely,CharlieFront Desk

10/10 超赞

Lisa

2023 年 11 月入住 1 晚
Jessica 于 2023年12月22日 的回复
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

10/10 超赞

jane

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Front desk, Tegan 于 2023年12月13日 的回复
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

10/10 超赞

Rayhan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel.
2023 年 12 月入住 2 晚
Front Desk, Tegan 于 2023年12月13日 的回复
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

8/10 还可以

ross

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Generally a nice hotel but post Covid cost cutting has changed my perception of Marriott hotel from the higher end to more affordable
2023 年 11 月入住 3 晚
Sean 于 2023年11月28日 的回复
Dear RossThank you for taking the time to leave us with your valuable feedback. I have passed your comments over to our management team for further review. We do hope to welcome you back very soon.

10/10 超赞

Zahid

2023 年 8 月入住 1 晚
Jessica 于 2023年12月22日 的回复
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

8/10 还可以

Mohammed Junaid

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Poor quality bed
Everything was good, my only issue was waking with a severe backache due to the quality of the mattress.
2023 年 11 月入住 1 晚
Charlie 于 2023年11月26日 的回复
Dear Mr Junaid, I would like to extend my apologies, for your experience during your stay. I am pleased that you enjoyed your time with us, regardless of the mattress issue, which I have mentioned to our housekeeping team, in order to have the issue rectified as soon as possible. We hope you will return to stay with us again soon.Sincerely,CharlieFront Desk

6/10 一般

Frederick，ELLON

与家人及幼儿出行
满意：服务设施，清洁度
Bathroom toiletries lacking; duvet only as wide as the bed, so my wife slept on the sofa bed. There was a conference so dining room unavailable both days of our stay, so had to eat in the bar (dinner and breakfast). Breakfast food choice fair, but chaotic, difficult food access; only one coffee machine, and staff whipping away plates and cutlery when one had hardly finished eating.
2023 年 11 月入住 2 晚
Charlie 于 2023年11月26日 的回复
Dear Frederick,I would like to this opportunity to apologise, on behalf of the entire hotel team, for the disruption you faced during your stay. We are currently coordinating on how best to ensure that hotel and conference guests can coexist, with the least disruption. I do hope that the rest of your stay was enjoyable, and that you will return to stay with us again soon.Sincerely,CharlieFront Desk

8/10 还可以

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Charlie 于 2023年11月20日 的回复
Dear Paul, We would like to thank you for taking the time to leave such a positive review; we always appreciate guest feedback, as we are always working to improve our facilities and guest experiences. We are so pleased that you enjoyed your stay with us, and we will look forward to welcoming you again soon.Sincerely,CharlieFront Desk

2/10 糟糕

Donnie

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not happy didn’t refund my breakfast and room was poor
2023 年 11 月入住 1 晚
Charlie 于 2023年11月3日 的回复
Dear Donnie,We are so sorry that you did not enjoy your stay. Your experience is below our standard, and I have passed on your comments to both housekeeping and the food and beverage team. We hope you will give us the chance to welcome you again.My sincerest apologies,CharlieFront Desk

10/10 超赞

Sharon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great breakfast options. Staff very helpful. Hotel clean. 10 minute drive from centre.
2023 年 10 月入住 1 晚
Charlie 于 2023年11月3日 的回复
Dear Sharon,I would like to thank you for taking the time to leave your feedback; we really value your comments, and we are glad that you had an enjoyable stay. We will look forward to welcoming you again soon.Sincerely,CharlieFront Desk

10/10 超赞

Precious

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Safe, clean and tidy
Amazing hotel, clean and tidy.
2023 年 10 月入住 3 晚
Charlie 于 2023年11月3日 的回复
Dear Precious,On behalf of the entire hotel team, I would like to thank you for your lovely feedback. We value your comments, and we are pleased to hear that you enjoyed your stay. We look forward to welcoming you again soon.Sincerely,CharlieFront Desk

8/10 还可以

Vincent

2023 年 10 月入住 1 晚
Tegan , Front Desk 于 2023年11月4日 的回复
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

2/10 糟糕

Arshad

与配偶出行
不满意：住宿条件和设施
Aircon doesn’t work so couldn’t sleep all night
2023 年 10 月入住 1 晚
Charlie 于 2023年11月3日 的回复
Dear Arshad,I would like to extend my apologies, on behalf of the entire team. Your experience was below our standard; please rest assured that I have passed on your comments to our maintenance team, to ensure that this issue is resolved as soon as possible. We hope you will give us the chance to welcome you again soon.Sincerely,CharlieFront Desk

10/10 超赞

Abdulhusain

2023 年 9 月入住 1 晚
Charlie 于 2023年11月3日 的回复
Dear Abdulhusain,On behalf of the entire team, I would like to thank you for taking the time to leave such a positive review. We are so happy to hear that you enjoyed your stay, and look forward to welcoming you again soon.Sincerely,CharlieFront Desk

4/10 很差

Peter

满意：客房舒适度，住宿条件和设施
very very dissapointing
I will start with our arrival at 3.20 in the afternoon, our room was not ready, so they gave us another room. we didnt eat in the hotel on the first night, but had a drink in the bar later that night. we went out the next day and got back to our room , which had not been cleaned, went back to reception which was a long trek, to be told they only clean the rooms every 3 days, we should have been asked on check in if this was ok, but we were not, which also means no clean towels or bins emptied. we decided to have a meal in the hotel , it was ok, not one person came and asked us how our meal was , also when we has finished we waited at least 30 mins and no one came to clear the table, so we got up and left and sat just outside, they were pretty quick to bring the bill, we explained and they did offer to refund the food, but we had a glass of wine in stead. how i wish that was the end of the saga but no, we went back to our room , and went to bed, at about 11.45 the noise from the next room was so loud, that started abnout 12.30. we phoned the duty manager at 2.15, he came quickley eventually they heard him and he asked them to keep the noise down, they did not, until 3 o clock, so when we met up with family the next day it was spoiled by how tired we were. terrible stay.
2023 年 9 月入住 2 晚
Charlie 于 2023年11月3日 的回复
Dear Peter,Thank you for taking the time to share your feedback. I would like to apologise, on behalf of the entire hotel. Your experience was far below our standard. I have passed on your comments to our Food and Beverage team, and made all staff aware of the issues you experienced. We hope that you will consider staying with us again in the future, should your travels bring you back to the area.Once again, my sincerest apologies,CharlieFront Desk

2/10 糟糕

Katie

满意：清洁度
Charlie 于 2023年11月3日 的回复
Dear Katie,We are sorry you did not enjoy your stay with us. We hope that, whatever the issue, you will give us the chance to welcome you again.Sincerely,CharlieFront Desk

6/10 一般

Samantha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Only one choice of wine, which was below average and overpriced. Food had to be sent back as it was so dry. Disappointing. However, the room was very clean and the bed super comfortable
2023 年 9 月入住 1 晚
Charlie 于 2023年11月3日 的回复
Dear Samantha,I would like to extend my apologies, on behalf of our food and beverage team, for your experience in the bar and grill, which did not meet our standards. I have passed on your comments to our restaurant manager, who will be investigating these issues, to ensure that they are resolved. I was pleased to hear that your experience was improved by the quality of the room, and hope that you will give us the chance to welcome you again soon.Sincerely,CharlieFront Desk

4/10 很差

Daniel

商务旅客
不满意：住宿条件和设施，员工和服务
Disappointed
I thought the hotel was dated in appearance. I wasn’t told rooms were cleaned every 3 days, which is fine, if there is a towel rail to dry wet towels on. My duvet cover was poorly fitted to the duvet, and was uncomfortable. The facilities to clean mugs in the room, and would expect in a 4 star hotel for tea and coffee to be topped up daily and mugs to be replaced with clean ones. I arrived at 22:30 on Friday after 14 hours of work, having not eaten since lunch time. I was told the restaurant was closed but I could wait until 11pm to order a sandwich which I did. I returned from work Saturday afternoon as I had an hour spare, to find my wet towels still wet, my sandwich tray still in the room and no tea bags and dirty mugs. I was disappointed and tired. I am further disappointed that I was charged £11 for ‘tray service’ and £10 for the sandwich. I am unsure how you can justify charging £21 for a chicken sandwich and leaving the plate in the room for 16 hours???
2023 年 8 月入住 3 晚
Tegan , Front Desk 于 2023年11月4日 的回复
Dear Daniel, Thank your taking your time to express your experience with us on Expedia. On behalf of our entire team, I am terribly sorry that you had a negative experience during your stay, here at the Delta by Marriott in Peterborough. I have passed your comments on to the management team to ensure that this does not occur again! I hope you give us a second chance in the nearer future.

6/10 一般

David

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Could have been an awesome stay but….
Booked two rooms. On rooms TV wasn’t working properly. There is construction going on. Three days a week, they offer infant swim lessons for non-hotel guests. There were at least ten babies and their mothers in the small indoor pool. The mothers were singing baby songs and it was so loud, one could not hear anything else in the wellness building. At 8:00am I was listening to welding, grinders and hammering in the rooms near me. Hot tub wasn’t even close to hot. The food was good. Beds were comfortable. Not sure if I will stay there again.
2023 年 8 月入住 6 晚
Tegan , Front Desk 于 2023年11月4日 的回复
Dear David,I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies, on behalf of the entire team that we didn’t live up to your expectations on this occasion. I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our guests. We hope that you will give us the chance to welcome you again soon.

10/10 超赞

Caroline

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really lovely helpful chap on reception desk. Comfortable bed, good sized bedroom.
2023 年 8 月入住 1 晚
Tegan , Front Desk 于 2023年11月4日 的回复
Dear Caroline,First of all, thank you so much for sharing your feedback with us - we really value the positive feedback. I’m so happy to hear that our team were able to help your during your stay and that the beds were comfy.We look forward to welcoming you back soon!

10/10 超赞

Marion

2023 年 8 月入住 1 晚
Tegan , Front Desk 于 2023年11月4日 的回复
Thank you so much for taking the time to leave a review. We are thrilled you enjoyed your stay with us. We hope to welcome you back soon!

10/10 超赞

Aminata

2023 年 8 月入住 1 晚
Tegan , Front Desk 于 2023年11月4日 的回复
Thank you so much for taking the time to leave a review. We are thrilled you enjoyed your stay with us. We hope to welcome you back soon!