2/10 糟糕
Kerri
2025 年 11 月 26 日
不满意：服务设施，清洁度
Upon arriving to the hotel i went in with my 2 small children. It was raining. My check-in was quite late in the night so i wanted to get my children to the room as quickly as possible. No one was at the desk. I range the bell and no one came. I called the hotel phones, heard them ringing and no one answered. We waiting quite a long time bwfore returing to our vehicle and didnt know what to do. I saw a man standing outside the hotel, not sure what he was doing as he looked to be just standing outside not doing anything. He saw us walk in and walk back to our car. After a bit of time that man walked back inside and went behind the desk. I realized he worked there. So finally we went in and got checked in and to our room. I felt very helpless when i could nor check into my room for such a long time after already booking it and paying online. No one answering phones and the managers voicemail said it was full. It definitely did not feel worth the money at that point but unfortunately i knew it would probably not be refunded to me if i left, even though there was no one there to check us in for a long time.
Kerri
2025 年 11 月入住 1 晚
