I booked this Fountain Hills home, Casa Highland, well in advance and as required paid for it in full before I arrived.I was contacted via email by Wes, from latitude 8, as my host. He sent me the necessary information with standard check in time at 3:00. Since I was in Scottsdale before my rental date Wes suggested I check in early and we agreed 2 days before my check in date, on an 11:00 check in time.Here is where the NIGHTMARE begins, ONE HOUR, before I was due to check in, at 10:00, Wes calls me and says I cannot check in because the “house was not rentable”! WTH!No good explanation. He offered only1 option that was in Kierland and did not compare on any level, views, house, location, etc. and it was less expensive but they would not offer to refund the price differential. I refused and insisted on a full refund. Not only did this negatively impact my airline reservations, car rental, insurance purchased, but also my family members travel, vacation plans, it was a total CLUSTER…This home is rented by Latitude 8 vacation rentals and I would strongly suggest VRBO reconsider this partnership or due more due diligence so they won’t negatively impact VRBO’s reputation. ONE HOUR notice of a cancellation is unacceptable by anyone’s standard, especially when airline travel is involved.I was required to rate cleanliness of property but I can’t say because I never got to stay there.
