外观
查看供应情况

关于凤凰城沙漠景观梅奥诊所 Residence Inn 酒店的点评

3 out of 5
凤凰城沙漠景观梅奥诊所 Residence Inn 酒店
5665 E Mayo Blvd, Phoenix, AZ

点评

8.8

超赞

10 分 - 超赞。409 条好评，共有 660 条点评" "
8 分 - 还可以。164 条好评，共有 660 条点评" "
6 分 - 一般。47 条好评，共有 660 条点评" "
4 分 - 很差。22 条好评，共有 660 条点评" "
2 分 - 糟糕。18 条好评，共有 660 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.0/10

服务设施

9.0/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was clean, pleasant, easy to get to Mayo Clinic. Great place to stay. Breakfast was great also.
2024 年 4 月入住 2 晚
Judy 于 2024年05月13日 的回复
Thank you for being our guest and for sharing your great experience with other travelers. We are happy you enjoyed the close proximity to the clinic and our breakfast buffet. Safe travels.

10/10 超赞

Jose

满意：清洁度、员工和服务、住宿条件和设施
Very close to Mayo Clinic
2024 年 4 月入住 1 晚
Judy 于 2024年05月1日 的回复
We are delighted you had a great stay and thank you for your review. we look forward to seeing you again. Safe travels.

10/10 超赞

Jose

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Very close to Mayo Clinic
2024 年 4 月入住 1 晚
Judy 于 2024年04月30日 的回复
We are proud of our hotel and happy you enjoyed the convenience of our location. We look forward to seeing you again whenever your travels bring you back to our city.

6/10 一般

Robert

与配偶出行
满意：清洁度、员工和服务、服务设施
$500/night for a very average room and they hit you for $14/night additional for parking in the middle of the desert!
2024 年 3 月入住 1 晚
Judy 于 2024年03月14日 的回复
We value your business and thank you for your review. In 2024, we will be remodeling our hotel and adding a bar and restaurant. We hope you will visit again to see and feel the difference. Safe travels.

10/10 超赞

Steven

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was very convenient to Mayo Clinic, shared a parking lot.
2024 年 3 月入住 2 晚
Judy 于 2024年03月14日 的回复
Thank you for staying with us and for letting others know about the convenient proximity to the clinic.

10/10 超赞

Josefina

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Judy 于 2024年03月14日 的回复
Thanks for your review and also for choosing our hotel for your visit to our city.

8/10 还可以

Rui

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Odd that no bottled water was provided in the rooms. Some of the towels were so bleached and overused that they felt like sandpaper, actually unpleasant to use. Was not worth the $320/night price, felt more like $100-150/night hotel
2024 年 2 月入住 4 晚
Judy 于 2024年03月14日 的回复
We appreciate your choosing our hotel and thank you for your review. We will be remodeling our hotel this year and hope you will return to see and feel the difference.

6/10 一般

Susan

与配偶出行
满意：员工和服务
The location is convenient when receiving services at Mayo Clinic. The last time we stayed it was an outstanding breakfast. This time is was average. The hotel needs to be updated and is overpriced
2024 年 2 月入住 2 晚
Judy 于 2024年03月14日 的回复
Thank you for your repeat business and for your review. In 2024, we will be remodeling our hotel and adding a restaurant and bar to the property. Come see and feel the difference.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Judy 于 2024年03月14日 的回复
Thank you for being our guest and for telling other travelers about your visit.

8/10 还可以

Greg

满意：客房舒适度
$14 for parking in the desert is ridiculous.
The hotel is fine but charging $14 extra to park in their lot is pathetic. This is not located in a city where property is at a premium it's in the desert!!
2024 年 2 月入住 2 晚
Judy 于 2024年02月5日 的回复
We value your business and thank you for your perspective on our parking fee.

10/10 超赞

Philip

2024 年 1 月入住 1 晚
Judy 于 2024年03月14日 的回复
We are delighted your stay was exceptional and hope you will return to stay with us again.

10/10 超赞

Stevie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great employees, very helpful. Easy to use. If you are new to the area please use a map/gps app. As it's close to a hospital. Would recommend to family and friends!
2024 年 2 月入住 1 晚
Judy 于 2024年02月4日 的回复
We are delighted your stay was exceptional and thank you for recommending our hotel to other travelers. We hope to see you again!

6/10 一般

Teddi

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Convenient to Mayo hospital. But the property does not take into account that you’re staying there because a family member is in the hospital so they charge seasonal rates to everyone.
2024 年 1 月入住 1 晚
Judy 于 2024年01月30日 的回复
Thank you for being our guest and for telling other travelers about your stay. Rates at the hotel do change throughout the year based on overall demand for the rooms. Please do your research to find the beset hotel for your visit and your budget.

6/10 一般

Julia

满意：员工和服务
不满意：住宿条件和设施
2024 年 1 月入住 1 晚
Judy 于 2024年01月22日 的回复
Thank you for being our guest and for sharing your experience with other travelers.

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Judy 于 2024年01月22日 的回复
We are happy you enjoyed your stay and thank you for your review. We hope to see you again soon!

10/10 超赞

Melissa

满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Judy 于 2024年01月15日 的回复
We value your business and appreciate your review. Safe travels,

10/10 超赞

Gustavo Adolfo

满意：清洁度、员工和服务、住宿条件和设施
excelente
2023 年 12 月入住 1 晚
Judy 于 2024年01月15日 的回复
Thank you for choosing our hotel for your recent visit to Phoenix. We are delighted you had a great stay and thank you for your review.

10/10 超赞

Peter

商务旅客
满意：住宿条件和设施
Excellent rooms
2024 年 1 月入住 1 晚
Judy 于 2024年01月11日 的回复
We are delighted your stay was exceptional and thank you for your review. Safe travels.

4/10 很差

Tim

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Poor customer service
At about 7pm, we returned to the room from dinner. I was excited to have a few beverages and watch the nfl game on television, while my wife went to sleep. She is a mayo patient and very tired in the evenings. I tried everything imaginable to get the TV on with no luck. I called the front desk. After 20+ rings, someone answered. I explained the situation to her. The response was to try and unplug it and turn back on, followed with - I don't know what you want me to do? I asked that she send someone up to look at it. She said no repair people were on site, but she could send a wait staff up. Not knowing what that meant, I said ok. 8:30p and still nobody showed. Called the desk again, 30 rings this time with no answer. Extremely disappointed that no effort was made to change rooms, switch TVs or anything. More of a, better luck next time reactivate approach. Additionally, we were charged $14 for parking and that was never disclosed on this hotels.com app or during check in at hotel.
2024 年 1 月入住 1 晚
Judy 于 2024年01月9日 的回复
Thank you for telling us about your stay. I apologize for our not having technicians on staff in the evening hours. We will use your comments to work with our team for a better outcome in the future. Thank you for your feedback so we can make improvements.

8/10 还可以

debra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyed the stay
Nice hotel. Pet walking area available. Quiet area. Softer beds. Adequate space in rooms. Kitchenette is the perfect size for ahort stays. Decent breakfast. Close enough to the freeway and city amenities.
2024 年 1 月入住 2 晚
Judy 于 2024年01月9日 的回复
Thank you for telling other travelers about our hotel and the convenience of our location. We hope to see you again.

10/10 超赞

Clois

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Emergency Trip
Had to find a pet friendly option close to a family membera hospital. Thia location showed up. I could not be happier with their service. Everyone has been friendly and understanding. Nice walking trail for people and pets. Good breakfast options with your stay.
2023 年 12 月入住 2 晚
Judy 于 2024年01月4日 的回复
We are delighted your stay was exceptional and thank you for sharing your experience with other travelers. We hope to see you again soon!

8/10 还可以

RAMON

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I liked the proximity to mayo clinic. The ccomplimentary breakfast lacked potatoes of some sort. The shuttle was an open air golf cart and was cold in December, probably really hot in summer. Other than that it was nice
2023 年 12 月入住 3 晚
Judy 于 2024年01月1日 的回复
We value your feedback and thank you for staying with us while you visited the clinic. Safe travels and we look forward to your next visit.

2/10 糟糕

Dolly

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Judy 于 2023年12月24日 的回复
I wish everything had been perfect throughout your stay as that is our intention for every guest. I hope you will give our team and hotel another opportunity to WOW you on another visit to our city. Safe travels.

8/10 还可以

Anna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient to visit Mayo hospital, nice room, great breakfast, my only complaint is paying $12 a day for parking. There is nothing there but the hotel and the hospital so paying for parking was unexpected. It's not a garage or anything, just open air standard parking lot.
2023 年 12 月入住 3 晚
Judy 于 2023年12月20日 的回复
Thank you for being our guest and for letting us know your perspective regarding our parking fee. Safe travels.

10/10 超赞

Chiemi

2023 年 12 月入住 1 晚
Judy 于 2023年12月20日 的回复
We are delighted you enjoyed your visit with us and thank you for your review. Safe travels.

2/10 糟糕

Jill

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Reported to staff room had dried vomit on wall and head board. I also have pictures. Dried mucous on wall too. They did not clean had to ask second time. First staff member instructed to notify manager. Manager unavailable. After 3rd call staff came up to clean and scrap off wall. Beware. Of course no discount or refund due to this and hotel. Com policies
2023 年 11 月入住 4 晚
Judy 于 2023年11月28日 的回复
Thank you for your feedback so we can work with our team and make improvements. We wish everything had been perfect throughout your stay.

10/10 超赞

Niani

满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Judy 于 2023年11月25日 的回复
Thank you for being our guest and for sharing your great experience with other travelers. We hope to see you again soon!

8/10 还可以

Cheralyn，West Valley City

满意：住宿条件和设施，员工和服务
2023 年 11 月入住 1 晚
Judy 于 2023年11月9日 的回复
Thank you for being our guest and for sharing your experience with other travelers. We hope to see you again.

8/10 还可以

Cindy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff was very friendly on checking in. Breakfast was very underwhelming considering the cost of the room. Very limited selection but tasted ok. Also the fact they want to charge you to park there when there is parking all around. We were there due to a visit to Mayo and could park 50 feet from hotel. Just wanting to nickel and dime you after paying $300 + a night.
2023 年 10 月入住 2 晚
Judy 于 2023年11月9日 的回复
Thank you for your business and your feedback. We are pleased you found our team to be friendly and helpful. Safe travels.

10/10 超赞

Naomi

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quiet and clean
We areived about an hour early no problem checking in! Pam @ the front desk was very friendly! The room was very clean and a pet peeve of mine is the hotel hallway! They were clean! No noise!
2023 年 10 月入住 3 晚
Judy 于 2023年10月29日 的回复
We are delighted your stay was clean and comfortable throughout the hotel. Thank you for recognizing Pam as she is one of the leaders at the front desk. We hope to see you again.

6/10 一般

Tracy

2023 年 10 月入住 2 晚
Judy 于 2023年11月15日 的回复
Thank you for your business and also for taking your time to provide feedback so we can make improvements.

4/10 很差

Lisa

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Cleanliness
Toilet rim underneath had urine stains and tons of small black hairs all on the ground by the shower and toilet
2023 年 10 月入住 1 晚
Judy 于 2023年10月23日 的回复
Thank you for letting us know we have training to do with our team. Safe travels.

8/10 还可以

Dan

与配偶出行
满意：住宿条件和设施，员工和服务
if going to Mayo clinic good place to stay
2023 年 9 月入住 3 晚
Judy 于 2023年10月8日 的回复
We appreciate your business and invite you to return whenever your travels bring you back to our city.

8/10 还可以

Connie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Judy 于 2023年10月8日 的回复
We are happy your stay was clean and comfortable and thank you for your review.

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施
Close to the clenio
2023 年 9 月入住 1 晚
Judy 于 2023年09月29日 的回复
Thank you for sharing your exceptional stay with other travelers. We hope to remain at the top of your list of favorite hotels. Safe travels.

10/10 超赞

Jerome

2023 年 9 月入住 1 晚
Judy 于 2023年10月18日 的回复
Thank you for being our guest and for sharing your great experience with other travelers. We hope to remain at the top of your list of favorite hotels.

10/10 超赞

Chris

满意：清洁度、员工和服务、住宿条件和设施
Easy checkin even with the last minute changes! Staff was great, room was in great condition will return!
2023 年 9 月入住 1 晚
Judy 于 2023年09月19日 的回复
Thank you for staying with us and for sharing your great stay with other travelers. We hope to see you again soon!

10/10 超赞

Marivic

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are great especially Rose from the kitchen. They are very attentive to your needs. This hotel has thought of this meticulously to serve the guests especially those who really need kindness in times of health hardship. The room is amazing and well thought of spaces and practical usage. Thank you Marriott!
2023 年 9 月入住 2 晚
Judy 于 2023年09月15日 的回复
Thank you for staying with us and for recognizing Rose. She is an asset to our team. We hope to see you again.

10/10 超赞

Steven

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Judy 于 2023年09月15日 的回复
Thank you for letting us know about your great stay. We hope to continually earn your trust and be at the top of your list of favorite hotels.

10/10 超赞

Kevin，port aransas

满意：清洁度、员工和服务、住宿条件和设施
//
2023 年 9 月入住 2 晚
Judy 于 2023年09月15日 的回复
Thank you for your feedback and your business. We look forward to seeing you again.

10/10 超赞

Tobias

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent decor/amenities; really clean; great location; very pleasant, helpful staff.
2023 年 9 月入住 1 晚
Judy 于 2023年09月15日 的回复
We are delighted you enjoyed your stay and invite you to return whenever your travels bring you back to our city.

10/10 超赞

Anahit

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff
2023 年 8 月入住 2 晚
Judy 于 2023年10月29日 的回复
We appreciate your business and thank you for taking the time to let other travelers know about our clean and comfortable hotel. Safe travels.

10/10 超赞

Kennedy

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast buffet Maybe extend hours til 10 Thank you for this facility close to Mayo Clinic
2023 年 9 月入住 1 晚
Judy 于 2023年09月7日 的回复
You are welcome! We appreciate your feedback on the breakfast hours and hope you will return to stay with us again.

8/10 还可以

Kelly

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice but parking fees when there is a big lot...
The pull out bed in the room needs new matteress was very loud when turning over. Yiu have to pay $14.00 a night for parking on top of room rate. Taxes are 12.25%
2023 年 9 月入住 3 晚
Judy 于 2023年09月7日 的回复
We value your business and your feedback. I will share your comments with our leadership team. Safe travels.

4/10 很差

Elizabeth

与家人出行
不满意：服务设施
Shabby room, nice breakfast. Odd layout. Parking fee charged unexpectedly on top of other fees for unknown services. Won’t stay here again. Overall- yucky and annoying
2023 年 8 月入住 2 晚
Judy 于 2023年09月3日 的回复
We are sorry you stay was not to your liking and want you to know we are scheduled to update the entire hotel in 2024. This will bring a new level of comfort and aesthetics to our guess.

10/10 超赞

Donna

2023 年 9 月入住 1 晚
Judy 于 2023年09月3日 的回复
We are delighted you enjoyed your visit and hope to see you again! Thank you for your review.

8/10 还可以

John

2023 年 8 月入住 1 晚
Judy 于 2023年09月1日 的回复
We value your business and thank you for your feedback. I invite you to return to stay with us in the future.

10/10 超赞

Joesette

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚
Judy 于 2023年09月1日 的回复
We are delighted to have you as our guest and hope to remain at the top of your list of favorite hotels.

10/10 超赞

Pamela

2023 年 8 月入住 1 晚
Judy 于 2023年08月28日 的回复
We are delighted you enjoyed your visit and hope you will return again. In 2024, we will be updating our hotel to bring a new level of comfort and aesthetics to our guests.

2/10 糟糕

vladimir，HIGHLANDS RANCH

与家人出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Front office personnel are not nice charged you for something you didn’t even have and not responsible didn’t even apologise
Judy 于 2023年09月1日 的回复
Thank you for sharing your frustration and please contact our manager for resolution as this is not the way we want any guest to experience our hotel.