Hotel quite old, but good location. Gym room very big very good.
KAR LAI
4/10 很差
BRUCE,Hong Kong
2015年05月7日
不满意:员工和服务、住宿条件和设施、客房舒适度
Careless, Unprofessional and Impolite
I booked 2 rooms including 1 with additional bed.
During check-in, the staff just realized that i booked a 3 ppl room and a 2 ppl room. Although he said the room service would immediately set it up for the additional bed, we waited for more than 30 min..... Disappointed as all booking information was on their paperwork aleady.
Second, during check-out, they said we comsumed a can of beer but in fact we did not. I clearly declared this once at the counter and asked their room service staff to check again by saying that it was definitely inside the fridge. After a while, they insisted that the beer was not there and would like to charge me on that. Then i went up to the room again and checked the fridge in front of the staff. of course,i foound the beer inside the fridge. Then they blamed me on putting the beer at the back of the fridge. How unprofessional and impolite they are.
I would not suggest u guys go there as i think no one would like to have anger in their leisure trip.
Definitely NO 2nd time for me!!!
...Only good things are:
1) its location if u want to attend local tours to external island
2) allowing check-out at 2 pm upon request
BRUCE
10/10 超赞
Douglas,Agoura Hills
与配偶出行
2024年03月17日
满意:住宿条件和设施,服务设施
Good location. Lots of parking. Rooms are large and nice.