2/10 糟糕
Shane M.
2023年11月27日
Winter family time
We booked this place for a big reason: to have a hot tub, as our grandkids love hot tubs. We got there Wednesday after dark and didn’t check the hot tub until Thursday and found the hot tub cover was off, leaves in there, and the water was dirty. Also, nails protrude from the deck where the hot tub is located. We contacted them on Thursday and got a reply back that said someone would be there in the am on Friday. We waited around until around 1 pm, and no one showed up. Management said they showed up Friday in the early afternoon. However, as of Sunday, when we left, the hot tub was still dirty. It needed more chemicals. It was not sanitary, so we did not use it. Management was rude and acted like it was our responsibility to check the temperatures, as their replies were, “What is the temperature?” The temp was not the problem. It was the fact that it still had stagnant water. It should have been drained and refilled with clean water and proper chemicals.
Shane M.
2023 年 11 月入住 4 晚