Warner Pillsbury Free Library Hotels

"Fireplace did not work"

"I want to start by saying the staff at this hotel were consistently friendly, helpful, and professional throughout my stay. The property is currently undergoing renovations, which I tried to keep in mind, and because of how kind the team was, I truly did not want to leave a negative review. However, due to how sick I became during my stay, I feel it’s important to share my experience. I prepaid for a two-week stay. My first room had a strong cigarette smoke smell, and the front desk quickly moved me without issue. In the second room, I noticed visible mold on the curtains and a strong moldy smell coming from the AC unit. I had to turn the AC off and open the window just to make the room tolerable. Again, staff were kind and moved me despite the hotel being fully booked. Unfortunately, my health continued to decline. I lost my voice, had watery eyes, congestion, an asthma flare-up, extreme fatigue, and even developed a rash. After checking into another hotel nearby, I felt completely better within two days. The staff did everything they could, and I appreciate their efforts. However, the room conditions, especially the mold and poor air quality, had a serious impact on my health. I hope management addresses these issues, but based on my experience, I cannot recommend staying here."

"We had a wonderful stay at Tru by Hilton Concord! The staff was absolutely amazing, friendly, helpful, and made us feel welcome from the moment we arrived. The hotel was very clean, modern, and well-maintained, which made our stay even more comfortable. The location was also perfect, with easy access to everything we needed in Concord. We would definitely stay here again and highly recommend it to anyone visiting the area!"

"Warm room in pool area"

"Very Clean staff was helpful"

"Property was updated and clean. The bedding was cheap, roughest sheets I’ve slept on in a while. Outside noise was constant and woke us several times."

"This was by far the worst hotel I’ve ever stayed in. There is no staff. They double charged me after not sending out the codes to the room and canceling my stay without my knowledge. The bed sheets were dirty, the room was bare, and they lacked basic amenities. This is a scam, DO NOT STAY HERE!"

"The staff is very friendly and helpful"

"Breakfast was hot and filling. We only got to use the hot tub once because it was under maintenance the second time. The pool could have been warmer."