Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience
Sasha
2025 年 7 月入住 6 晚
10/10 超赞
Johnathan
与配偶出行
2025 年 7 月 15 日
满意:清洁度、服务设施、住宿条件和设施
THIS WAS A GREAT EXPERIENCE, THE STAFF WAS VERY POLITE AND THE AREA HAS EVERYTHING YOU WILL NEED TO ENJOY YOUR STAY. JUST BE READY TO BE ENTERTAINED FROM THE MOMENT YOU CHECK IN!!!
Johnathan
2025 年 7 月入住 3 晚
10/10 超赞
Miguel
团体旅客
2025 年 7 月 13 日
满意:清洁度、服务设施、住宿条件和设施
Great location, can be a but noisy in the balcony but the room is quiet.
Miguel
2025 年 7 月入住 1 晚
10/10 超赞
Derek
与配偶出行
2025 年 7 月 8 日
满意:清洁度、服务设施、住宿条件和设施
The hotel is nice, really liked the location. Clean rooms, no water pressure issues or anything. What really put this over the top for us was the staff. They were absolutely fantastic. Had a rough day at the airport getting there and they upgraded our room to help make our stay a little better. Pablo at the front helped us with bags and recommendations, and had such an infectiously cheerful demeanor. He was wonderful. Staff at the bar were right on queue along with the desk and Pablo. Fantastic restaurant recommendations and great conversations with all of them. Upon leaving the other concierge let us know our transportation was at the corner and wheeled out our bags a couple of blocks to the airport transfer. I’ve never encountered such a wonderful staff. Would stay here anytime and not think twice. Also El Fagon and Doctorcito were a couple of those restaurants that were recommended and they were incredible and inexpensive.
Derek
2025 年 6 月入住 8 晚
10/10 超赞
Adam
团体旅客
2025 年 7 月 8 日
满意:清洁度、服务设施、住宿条件和设施
Staff were very hospitable and helpful. They go above and beyond to make to feel welcome and taking care of all my needs. Specifically Soraya at the front desk. My shuttle did not show up, she helped try to call the company, called the sister hotel in case the shuttle showed up there, and helped me get a taxi to the airport. Highly recommend!
Adam
2025 年 7 月入住 3 晚
4/10 很差
Mariana,Merida
2025 年 6 月 25 日
No pudimos dormir en toda la noche por la música de los bares cercanos.
Mariana
2025 年 3 月入住 1 晚
8/10 还可以
Carlos
与家人出行
2025 年 6 月 24 日
满意:清洁度、服务设施、住宿条件和设施
In general the employees provided amazing service once we were there. My complaint is to the management. I reserved my room 2 months prior to my arrival. I had reserved on the Beach House with ocean view, they notified me the day before the Beach House was under construction and they had to change rooms. They didn’t charge me for valet and the rest of the fees to make up but I didn’t get what I wanted, and yes there is a lot of noise around the Downtown House.
Carlos
2025 年 6 月入住 9 晚
8/10 还可以
TERI
2025 年 6 月 23 日
TERI
2025 年 6 月入住 2 晚
10/10 超赞
Vianney
2025 年 6 月 22 日
Vianney
2025 年 6 月入住 1 晚
10/10 超赞
Geva
2025 年 6 月 19 日
👌
Geva
2025 年 6 月入住 2 晚
10/10 超赞
Salman
2025 年 6 月 17 日
满意:清洁度、服务设施、住宿条件和设施
Salman
2025 年 4 月入住 6 晚
10/10 超赞
Vanessa
与家人及幼儿出行
2025 年 6 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Soraya and Pablo went above and beyond to helo my daughter and i with a safe check out. The staff treated ua like family and helped ua wirh a transport mix up. I was in distress becausey tranaport was unsure of when to pick up. Soraya called the transport company and she made sure we made our ride in time. Pablo rode his bike tonour pixk dedrimation to tell is about a mix up. They truly do care for customers and it shows. Thank you so much
Vanessa
2025 年 6 月入住 4 晚
10/10 超赞
Gonzalo
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 6 月 14 日
满意:清洁度、服务设施、住宿条件和设施
Buen servicio y muy buena ubicación
Gonzalo
2025 年 6 月入住 4 晚
10/10 超赞
Rene
2025 年 6 月 14 日
满意:清洁度、服务设施、住宿条件和设施
Bien
Rene
2025 年 6 月入住 1 晚
10/10 超赞
Adriana
2025 年 6 月 10 日
Adriana
2025 年 6 月入住 1 晚
4/10 很差
Bridget
与家人出行
2025 年 6 月 9 日
满意:清洁度
不满意:服务设施
This property is right downtown - and is loud at night due to the nightclubs. Music at the pool doesn’t appeal to Americans (local music) and is very loud-had to leave the pool one day and didn’t not return other days. Also they allow smoking at the pool. The plumbing system is poor - toilets not very operational. Nice staff.
Bridget
2025 年 6 月入住 4 晚
8/10 还可以
Maggie
2025 年 6 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Website says shuttle service. Miss leading that it’s included, but it’s not. Overall, nice stay.
Maggie
2025 年 5 月入住 1 晚
10/10 超赞
Tony
2025 年 6 月 6 日
Tony
2025 年 5 月入住 1 晚
10/10 超赞
bojan
2025 年 6 月 3 日
bojan
2025 年 5 月入住 7 晚
10/10 超赞
Elizabeth
团体旅客
2025 年 5 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
My fourth time staying at this property. Best location. Wonderful breakfast on roof. Very comfortable bed.
Elizabeth
2025 年 5 月入住 4 晚
10/10 超赞
Victor Obdulio Fierro
2025 年 5 月 30 日
满意:员工和服务,清洁度
La atención por parte del personal es muy buena! Soraya en particular nos atendió increíble
Victor Obdulio Fierro
2025 年 5 月入住 2 晚
10/10 超赞
jason
2025 年 5 月 29 日
满意:服务设施
Most helpful and accommodating staff I’ve encountered. Location is central to everything you would need, Some
jason
2025 年 5 月入住 1 晚
10/10 超赞
Sivan
2025 年 5 月 27 日
Great service, nice people, very clean and looks like the pictures.
It’s important to know
There is 300$ deposit cash that you get at the check out
And extra 32$ fee for a night that you don’t get back