My fiancé and I had an amazing time at this resort. The food and drinks were amazing and the service of our butlers and conceirge was great! I would travel back to this resort again!!
Alicia
2024 年 9 月入住 5 晚
6/10 一般
Matthew
2024年09月10日
Matthew
2024 年 8 月入住 5 晚
4/10 很差
Holly
与家人出行
2024年09月9日
满意:清洁度
不满意:住宿条件和设施,服务设施
Overall property was nice and clean, however the dining was horrible and the service was not very fast. Food options were minimal, and you had to make reservations to eat dinner anywhere but the buffet. The buffet was small and not good protein options. Also the American food options were just bad - they had a lot of Indian and bizarre foods available. Room service food was also bad and actually made us sick. We paid for an upgraded room but our provided concierge wouldn’t book reservations for our whole group. There were times when our room wasn’t cleaned until 3pm and there were not even that many people at the resort. Also, they wouldn’t serve us Baileys with our morning coffee until 10am but they were okay with giving us mimosas with alcohol - which doesn’t make sense. None of these have ever been issues at any other resort we’ve stayed at. Overall not impressed
Holly
2024 年 8 月入住 8 晚
6/10 一般
Bianca
团体旅客
2024年09月4日
The beach area is nice and clean. It has a contemporary feel and smelled good
Bianca
2024 年 8 月入住 4 晚
10/10 超赞
Elda,Troy
与家人出行
2024年09月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great resort
Elda
2024 年 8 月入住 3 晚
10/10 超赞
Charisse
2024年09月1日
满意:清洁度、员工和服务、住宿条件和设施
EVERYTHING WAS EXCELLENT
Charisse
2024 年 8 月入住 4 晚
10/10 超赞
Yu
与配偶出行
2024年08月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff, good food, good pool. I don’t want to leave.
Yu
2024 年 8 月入住 5 晚
10/10 超赞
Eligio
2024年08月28日
满意:清洁度、员工和服务、住宿条件和设施
Eligio
2024 年 8 月入住 3 晚
10/10 超赞
Nicole,Tampa
2024年08月24日
满意:清洁度、员工和服务、住宿条件和设施
Nicole
2024 年 8 月入住 4 晚
10/10 超赞
Johnny
2024年08月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Truly a humbling blessing, Top down 5 Star property, staff and etc
Johnny
2024 年 8 月入住 2 晚
10/10 超赞
Lisa
与配偶出行
2024年08月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything about this property was above and beyond all of my expectations! It was so peaceful and serene, and the staff was so accommodating and lovely! Each moment felt special and unique, and I am definitely coming back again!
Lisa
2024 年 8 月入住 7 晚
10/10 超赞
Neil Maraj
与配偶出行, 团体旅客
2024年08月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love this place will definitely revisit!
Neil Maraj
2024 年 8 月入住 5 晚
10/10 超赞
Maria
与家人出行
2024年08月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was fantastic. It was as clean as it was luxurious. The pools, beach, food, and activities were all superb.
Maria
2024 年 8 月入住 3 晚
10/10 超赞
mary
与家人出行
2024年08月16日
满意:服务设施,清洁度
We stayed on the adult/ LaPerla side this time after staying on the family side numerous times over the years. The hotel itself if BEAUTIFUL, especially on the adult side. However, the adult pool was a total no for us. The music/ DJ was so loud, we couldn't hear each other and the "entertainment" was pulling female guests up for a twerking contest. No thanks. The bartenders at the pool bar were just so unfriendly and the wait was way too long for a drink. And the pool itself looked worn and kind of dirty. So, while we totally loved the adult side atmosphere and lack of kids, we hung out at the family pool every day just to avoid that whole pool and scene.
mary
2024 年 8 月入住 1 晚
10/10 超赞
Haley
2024年08月13日
满意:清洁度、员工和服务、住宿条件和设施
Haley
2024 年 8 月入住 8 晚
10/10 超赞
Edwin
2024年08月10日
满意:清洁度、员工和服务、住宿条件和设施
Edwin
2024 年 7 月入住 7 晚
6/10 一般
Geisha
与配偶出行
2024年08月8日
满意:清洁度、员工和服务、住宿条件和设施
The staff was extremely friendly and that made the stay bearable, but the amenities were misleading. When we booked it said premium drinks the selection was not premium, at best mid shelf. Our flight was delayed so when we got to hotel we were not able to make any dinner reservations, they tell you to go and see about seating but they can never accommodate you. The buffet is limited, not a big selection for any of the meals, snack bar by pool had better food. We were upgrade to the Reserve area but our in room tub did not work, one of the 2 showers was also not functioning and to call for room service we had to use the bathroom phone. All in all it was a good vacation, can't stress enough how nice and willing to accommodate the staff was which is the only reason I would consider going back but don't think it deserves a 4 or 5 star rating.
Geisha
2024 年 7 月入住 3 晚
8/10 还可以
edith
团体旅客
2024年08月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is beautiful. It’s an oasis and the room is gorgeous. This has been the only hotel so far after 10 years of traveling that has accommodated me well by being an Expedia member. The food, however, has to be revamped. Staff added too water to the sauces, beans and other condiments. It was hit and miss. My only favorites were the papaya and the green chilaquiles. There should be a buffet open 24/7 with a variety of food every day. The strawberry margarita and the mango one were delicious. The outside city surrounding the hotel is unsafe, though.
edith
2024 年 7 月入住 5 晚
10/10 超赞
MARIUSZ
与家人出行
2024年08月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was all nice. good relaxation place. staff was great. the entertainment pool staff was awsome. Daniel is a character.
MARIUSZ
2024 年 7 月入住 6 晚
8/10 还可以
Andrey
与配偶出行
2024年08月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would like to share the pros and cons of this hotel, as compared to dozens of other all-inclusive resorts we have visited throughout the Caribbean since 1999.
Pros:
1. The resort is very modern and beautiful.
2. The buffet (Hadar restaurant) was probably the best we have ever seen.
3. Staff throughout the resort was very kind and friendly.
4. We appreciated the adult-only section, as not all resorts have them.
5. It was easy to book Spa service and Room Service.
Cons:
1. AC was not sufficiently cold in our room and in Asian restaurant. We requested a fan for the room to improve air flow, but it wasn't available. Also, no ceiling fans in open air bars and areas where DJs perform.
2. We wrote to concierge that we are coming for our anniversary and requested booking a restaurant for us ahead of our arrival. They did the booking, but there was nothing special on the day of our anniversary: neither in the restaurant nor in the room (other hotels made swans out of towels and put rose petals for us).
3. Several times, we took a Bali Bed on the beach, and the attendant would inform us that this section is reservations only. There were no signs and nobody informed us during check-in. No orientation to the hotel rules and areas either. After we observed several more couples being chased away from those beds, the beds just sat empty. Nobody knew how to reserve them.
4. The night entertainment was geared towards families with children with shows at 8 pm. Not much adult entertainment.
Andrey
2024 年 7 月入住 5 晚
8/10 还可以
Luis
与配偶出行
2024年08月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great. The only bad thing was the food.
Luis
2024 年 7 月入住 5 晚
2/10 糟糕
Pedro
2024年08月2日
不满意:员工和服务
Pedro
2024 年 7 月入住 4 晚
10/10 超赞
Holly
与配偶出行
2024年07月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gorgeous resort with excellent customer service. Highly recommend the reserve upgrade if you’re on the adults only side.
Holly
2024 年 7 月入住 4 晚
10/10 超赞
Glynn
与配偶出行
2024年07月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
After the Delta IT outage fiasco our originally planned trip got cancelled altogether and so we booked this place on a Tuesday night and arrived Thursday afternoon and can say we were very pleasantly impressed with our selection. The service was mostly great at the restaurants and pools. There were a few times I was trying to set up a bed by the beach or a chair by the pool when a little assistance would have been very helpful and appreciated but apart from that everyone we encountered was very friendly and accommodating. We upgraded to The Reserve and glad we did because we had a separate pool, access to the beach, and private restaurant and in general was nice to escape to when the party at the main pool got to be a little much. Our concierge Julie was wonderful. The room and the grounds were gorgeous and so well maintained and clean. Easy to get into downtown to 5th avenue too. We enjoyed walking around and people watching. Highly recommend this resort and would absolutely come back. It was lovely and relaxing and exactly what we were hoping for after a failed vacation earlier in the week.