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"breakfast fresh, room clean, staff could be better, harbour view great"

"Awful room, very bad value for money"

"We only stayed for one night, but it was a great hotel. Everything was clean and in a good state of repair. The room was huge and had everything we needed, e.g. coffee machine, iron, TV, etc. Breakfast was pretty good, I liked the combination of ordering your main dish but being able to help yourself to cereal, fruit, pastries, drinks, etc. I had eggs royale and it was good. The only reason I can't give 5 stars is all parts of the hotel other than where we had breakfast are quite dated - nothing is damaged or looking worn out at all, it's just the style of everything. I imagine it looked incredible about 20-30 years ago. "

"Lovely place by the quay, very friendly attentive staff. Would definitely go back again."

"Hotel was as described. Spacious, clean and staff were helpful. Ample car parking. Location was very good for Poole with a lot of the town within 15 minutes walk including the harbour."

"Big room and nice staff. Windows tricky to open and hot room "

"No daily towel and bed sheet changes"

"Great location, an easy stroll into Poole and great local restaurants and bars, loved reading upstairs and watching the boats sail past, so relaxing. Lovely welcome hamper, and enjoyed the tea and cookies in the garden, just great. had an issue with fining the thermostat, but Andy was straight on it and let us know. Parking is a huge plus too. "

"Always an excellent stay at The Merchant House."