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关于凯富酒店的点评

2.5 out of 5
凯富酒店
1720 Hancock St, Port Huron, MI

点评

7.8

还可以

10 分 - 超赞。295 条好评，共有 877 条点评" "
8 分 - 还可以。327 条好评，共有 877 条点评" "
6 分 - 一般。146 条好评，共有 877 条点评" "
4 分 - 很差。64 条好评，共有 877 条点评" "
2 分 - 糟糕。45 条好评，共有 877 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

7.0/10

服务设施

7.6/10

住宿条件和设施

6.6/10

环保

点评

6/10 一般

Kendra

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
When we arrived at the property the day staff was just finishing and new girl coming in. We needed 3 rooms and we're hoping to get on the same floor. Only one room was ready and they had no other rooms that had been cleaned. The day girl promptly left when her shift was finished without helping the new girl figure out where to put us. Night girl tried her very best and we finally got rooms. Hotel needs ALOT of work - there was garbage thrown under our bed - whoever painted last got more on the ceiling than the wall. There was a huge leak in the ceiling in the hallway and a garbage can was collecting the water at a very quick pace. We reminded them when it was almost full to empty it and I'm afraid if we wouldn't have, the place would have flooded. Doors at each side of the hotel didn't have locks on them and there was a questionable character sleeping in the entrance. We have stayed here many times for convenience but think we will be trying something different next trip.
2024 年 5 月入住 1 晚

2/10 糟糕

Cassy

不满意：住宿条件和设施，员工和服务
2024 年 5 月入住 1 晚

6/10 一般

Derek

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I will not stare there again.
2024 年 5 月入住 1 晚

4/10 很差

Timothy

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bed frame trip hazard! I tripped and cut the top of my foot. Really need to address that issue. The bed frame cover concealed the part that was sticking out.
2024 年 4 月入住 1 晚

8/10 还可以

Jessica

与家人及幼儿出行
满意：员工和服务
不满意：清洁度
The carpet and lampshades were very dirty, the toilet was stained. Over all the facility was unkept-looking. We will definitely not be returning in our next trip.
2024 年 2 月入住 1 晚

10/10 超赞

Suzanne

与家人出行
满意：服务设施，员工和服务
不满意：住宿条件和设施
We stay here often and like it. Don’t get any hope of a 5 star…property is getting tired and needs work. Staff makes of for tired property.
2024 年 2 月入住 1 晚

4/10 很差

Mikayla

满意：员工和服务
不满意：住宿条件和设施，清洁度

8/10 还可以

Christopher

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

8/10 还可以

Gemma

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

edward

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice staff/Nice room
I was greeted within 1 minute and the person was very informative and polite. When I stepped out for dinner, the woman at the desk asked how my room was since she wanted to make sure my stay started off right. I liked that.
2024 年 1 月入住 1 晚

8/10 还可以

Barbara

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean and beautiful. I would change where the coffee maker was though. I had to climb under the desk to plug it in and it was so far from the water source. Overall, very pleased with our stay. Great breakfast too!
2023 年 12 月入住 1 晚

10/10 超赞

David

2023 年 12 月入住 1 晚

2/10 糟糕

Heather

不满意：清洁度、住宿条件和设施、客房舒适度
Tv was broken in the room, the housekeeping left a note explaining how to work it in a roundabout way and even with that there was only one working channel. The hot tub was gross inside, the blankets were thin/uncomfortable. The room was freezing cold, even after being in there all night with the heat running the floors were freezing and we could barely stand on them.
2023 年 12 月入住 1 晚

8/10 还可以

真实旅客

2023 年 12 月入住 2 晚

8/10 还可以

Victoria

2023 年 12 月入住 1 晚

8/10 还可以

Anne

团体旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施
Did away with hot tub which we always used a d we stay at this property at least yearly if nor more often. Have to think about whether staying here again and what is available in the area
2023 年 11 月入住 2 晚

6/10 一般

edward

与家人出行
满意：客房舒适度，清洁度
不满意：住宿条件和设施
Ckean but dated
There was never anyone at the front desk. They were always outside smoking and you had to call the front desk and they would come in from the lot. The HVAC just ran no way to control it the controls on the unit appeared broken. I will say the room was extremely clean with the exception of the upolstered chair which could use a good steam cleaning. The hotel was quiet making it easy to rest.
2023 年 12 月入住 1 晚

6/10 一般

Stuart

与家人出行, 团体旅客
满意：员工和服务，清洁度
We stayed for 4 nights over the Thanksgiving weekend. Pro's: Friendly Staff Hot Breakfast daily although choices are the same each day Big warm Pool Comfortable beds Well-appointed room, Fridge, microwave, tons of TV channels Cons: Hotel needs some TLC, the rooms look dated and in need of paint Hot Tub gone this year Pool area freezing as door was propped open to reduce humidity Hotel signage and outdoor lighting lacking. I believe a name change is happening Water came out of the tub brown when turned on. Explained this happens when the room has not been used in a while. Cleaning staff should be checking rooms regularly for this No maid service although this seems the norm in some places now. We did get what we needed though Overall a decent place to stay and a good location. Lots to do in the area. Pehaps name change and refresh will help out.
2023 年 11 月入住 1 晚

8/10 还可以

Chris

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
I’ve stayed many times when we come for our girls shopping weekends. It works out great for us
2023 年 11 月入住 1 晚

2/10 糟糕

Dwight

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Absolutely ridiculous! Will never be back and will warn everyone to seek other hotels
2023 年 11 月入住 6 晚

6/10 一般

Joan

满意：员工和服务
不满意：住宿条件和设施，清洁度
The bathroom had mold in the toilet, the bathroom door hinges squeaked and would not completely close. Had to use the bath mat to wedge the door shut as must as possible. There was age old dirt behind the bathroom door and along the trim across the front of the bathtub. It is a OLD Quality Inn that been attempted to be upgraded to Comfort Inn. Linens were acceptable but certainly not at the Comfort Inn level of convenience.
2023 年 11 月入住 1 晚

4/10 很差

Donald

不满意：员工和服务
No hospitality room service for 3 days terrible.
No towel change or trash removal for three days. I asked about this, and they gave me trash bags for me to put in cans. I needed to bring dirty towels to them for replacement. I did not want or need beds made only towels and trash removed. I have never stayed at a hotel that did not provide that service.
2023 年 11 月入住 3 晚

10/10 超赞

Lori

2023 年 11 月入住 2 晚

6/10 一般

Theresa

与家人出行, 与配偶出行
Came to the hotel when it was dark and had a hard time finding the hotel. No lights or signs. Very frustrating but thankfully the receptionist was friendly.
2023 年 11 月入住 1 晚

2/10 糟糕

Susan

团体旅客
The hotel is fine They did not have our Expedia reservation which Expedia has been paid for and says was made Our desk clerk is working hard to get this straightened out withExpedia she has booked us into rooms while trying to get this resolved. I will be getting I touch with Expedia again as this was booked and paid for in August and should have been a seamless process
2023 年 10 月入住 1 晚

10/10 超赞

andy

2023 年 10 月入住 2 晚

4/10 很差

rhonda

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
When we arrived they had no record of our reservation made on Expedia 2 weeks ago. After some time the found just a room. When we went to use pool they stated they had no pool towels as the gave to the kids ( hockey team) she then reluctantly found us some towels. The kids were screaming and running around all over in pool area. Staff was just sitting out on smoking patio with what appeared to be friends. We stayed in pool for 5 minutes as we were just surrounded by poorly behaving, cursing children. We were woken very early by kids playing in hallway. We were very dissatisfied and disappointed with this stay. We have being staying at this hotel for years when we come stateside shopping. We will not stay here again
2023 年 10 月入住 1 晚

6/10 一般

Suzanne

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Staff is great. Property is tired and in need of an update. We stay here often, the staff keeps us coming back.
2023 年 10 月入住 1 晚

10/10 超赞

Ryan

2023 年 10 月入住 1 晚

8/10 还可以

Robyn

2023 年 10 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not well maintained, no microwave or hair dryer
not well maintained hotel. no microwave or hair dryer in the room.
2023 年 10 月入住 1 晚

6/10 一般

Jill

与家人出行
满意：服务设施，清洁度
Convenient
2023 年 9 月入住 1 晚

6/10 一般

Karen

不满意：员工和服务
2023 年 9 月入住 3 晚

2/10 糟糕

aaron

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

4/10 很差

David

商务旅客
满意：员工和服务
不满意：住宿条件和设施
Gross rooms
2023 年 9 月入住 3 晚

6/10 一般

Thomas

与家人出行
不满意：员工和服务
Need better desk help
We haved stayed here before as we visit family often in the area. It seems that the overall quality has declined since our last time. We were able to get an early check in at 1 but had a family emergency before 4 and had to leave a drive back. I checked about a cleaning fee and was told anything over an hour was the full price. I finally had to go to their desk as we were leaving to find out since no one would answer the phone despite seeing the same 3 people milling about or standing outside together.
2023 年 9 月入住 1 晚

8/10 还可以

Vicki

与家人出行
满意：清洁度、员工和服务、客房舒适度
Stay was good
The stay was fine. The hotel was horrible to locate at night. Dark side road, and nothing lit up very well. Had to call the desk ( she was very nice) to help us get there. Our navigation kept saying we arrived, but we couldn’t find it due to nothing being lit up very well. No TV remote in room, but front desk was helpful in bringing one to us.
2023 年 9 月入住 1 晚

10/10 超赞

Karen

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was large, clean and comfortable. We really enjoyed our stay.
2023 年 8 月入住 2 晚
Andrew 于 2023年08月31日 的回复
Thank you for the nice review!

6/10 一般

Kevin

满意：员工和服务
Staff was very kind; however, property needs more attention just seems a little older facility.
2023 年 8 月入住 2 晚

8/10 还可以

Terry

满意：员工和服务，清洁度
2023 年 8 月入住 1 晚

8/10 还可以

Rick

Clean room breakfast was simple but tasty including quality coffee
2023 年 8 月入住 1 晚

10/10 超赞

Valerie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great atmosphere. Friendly environment.
2023 年 8 月入住 2 晚
Andrew 于 2023年08月24日 的回复
Thank you!!

10/10 超赞

Yuriy

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like to stay in this place. Very good people run this hotel, good,clean.
2023 年 8 月入住 1 晚

6/10 一般

Sandi

与家人出行
不满意：服务设施
The heating unit cover wasn’t on right. Air filter was on the floor. Turned the ac on, left, came back a few hrs later the room was hot. We did get it to work. Breakfast was just ok. Eggs, sausage, instant oatmeal, just the basics. Wasn’t worth the price. Won’t stay again
2023 年 8 月入住 1 晚

10/10 超赞

Karen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚

6/10 一般

Carlo

与家人出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Close to the entrance to the international bridge crossing to Sarnia, Canada. Trouble with desk service. Delay in response to a room lock that did not lock upon leaving room. When confronted with manager, he checked availability and upgraded to us a suite.
2023 年 8 月入住 2 晚

8/10 还可以

Sonia

团体旅客
满意：清洁度、员工和服务、服务设施
Friendly staff. A little noisey by blue water bridge, but also convenient location.
2023 年 8 月入住 1 晚

10/10 超赞

Beverly

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Easy check in . Room exactly as booked.
2023 年 8 月入住 1 晚

10/10 超赞

Bette

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Washrooms could be updated nut over all, we enjoyed our stay. Breakfast choices need a little improvement.
2023 年 8 月入住 1 晚

8/10 还可以

Jennifer

2023 年 8 月入住 3 晚