Dear Pamela, thank you so much for writing such an amazing review! We are happy to hear you loved the great location, grounds and breakfast of Casa Playa Mann. It was a pleasure to meet your sister and you and you made our day with your word about the helpful and attentive staff. We hope to welcome you back one day, warm regards from San Cristobal

Dear Chigozie, thank you so much for your kind review! We felt also so lucky of having you and your family as our guests. Thanks for your kindness, it was an honour to celebrate your wife birthday here. We wish you the best, greetings from San Cristóbal island

Hello Garrett, thanks for having chosen on first place. Please accept our deep apologies for not having fullfill your expectaionts. However, I need to clarify some of your statements:1. We were always friendly and open to talk with you, but since your arrival you had a negative attitude and avoid respectful communication with us. Maybe because you came from Ucraine your english was not so good and we had some communication limitations? 2. You booked with a promo code from an external online travel agency website for 8 nights, and as soon as you arrived you requested a free upgrade to an Ocean view room for all the stay, which we were not able to accept since we were fully booked for that week. And in any case, that request was out of place and was not an acceptable request. 3. We have just done updates in our rooms, there are no holes in the windows, the showers work perfectly, air-conditioner is new, safe-box is new and not cheap (we do not have Walmart in Ecuador and Galapagos. So your statements are again not true. 4. I am sorry to say this, but we noticed you were constantly fighting with your partners and constantly in bad mood, so if you were having a difficult personal moment, there is little we can do to help. We respect your privacy, but it is not fair if you put a load on our small family business sharing statements that are not truth at all just because you were not having a good time in general for personal reasons during all your trip. 5. It is true that we had a meeting one day with a group from a university, who came to learn about local businesses and sustainability. This happened at 11:00am, and they were not noisy but yes there was chatting in an area far from your room. In any case, I am sorry about that, we truly did not noticed you were still sleeping until 11:00am, as most guests are out enjoying the island, which we never saw you as you prefered to stay in the room all day. 6. We take cleaning of our facilities very seriously, you refused room cleaning but one day in your room we found food all around the floor, and therefore ants were entering in the room, which we anticipated during the check-in, we clearly explained that this is a tropical island and insects are part of the environment, but since you did not mantained the room clean we had to do some basic cleaning to avoid more ants entering in your room. We did not use any pesticide, we only use a mild lemon-grass solution which is very soft and locally produced. 7. We did not get any refund request from the online travel agency, that is also not true. When you decided to leave you were really agressive and rushing, we offered you actually different ways of helping you improving your experience, including a refund, but you did not wanted to talk, you totally refused to have a calm conversation and you left us without any chance to communicate anymore, unfortunadely very rude behaviour on your side. We were respectful and open to listen your requests, but

Dear Peter, thank you so much for such wonderful review. We were honoured by having you in our place. I a so glad to read that this was the best family owned boutique hotel that you have ever experienced, knowing that you have been in so many other countries around the world...that means a lot to us! We will be offering our best hospitality, we send our best wishes to you. Greetings from San Cristóbal island, capital of the Galapagos

Thank you so much Andrews for taking the time to share your experience with us. It is great to know that you enjoyed our location, cleanliness and breakfasts! We do our job with a lot of love, and we are so happy to know what you enjoyed our hospitality. We would love to have you again, please stay in touch! Until the next one. Kind regards from San Cristobal

Thanks a lot Wanzi for your kind review, we are so happy to hear you enjoyed your time here.

Wow, thanks for rating us 12/10 !! That is so nice to hear, we really appreciate you took a moment to share your experience. We are really happy to know that you enjoyed your time in San Cristóbal and with us, hope to see you again one day!

Hi Juha, thanks for taking the time to share your opinion, we are sorry you were not satisfied and we take your comments as a big lesson to improve. Just some important facts to clarifify: 1) In our profile it is clear that the room you booked does not have a fridge inside the room. 2) In our profile online, it is also clear our location, indeed we are not in the town center, that is actually one of our main advantages. We are closer to the National Park area and 30 seconds walk from the main beach of Playa Mann. The fact that we are a little bit far from the town means we are in calmer area, less noisy, and better hikes and widlife nearby. In any case, the town center is just 6 minutes walking, but probably you did not noticed because you only took taxis, which we were always happy to organise for you. 3) We are not a hotel, neither a motel. We are a 6 room bed & breakfast and is a local family run business. 4) For the readers, is important to clarify that you were a solo-male traveller, who booked last-minute (mid-night the day before), you only stayed with us 1 night and then back to your country, so clearly you did not plan your trip ahead. Once you arrived to our place, you never visited the beach, you did not do explored the hiking areas neither the outdoors, you were not interested in the wildlife and national park sites. You just stayed in your room during all the day. When we tried to contact you to confirm your reservation, you answered with agressive language, and once arrived, you used innapropiate language with us, you were very angry, we tried to stablish some connection but you requested to access inmediately to the room without any communication. We mantained a respectful language and attitude at all times, but it is important to clarify that you clearly had totally different expectations about the Galapagos in general and you were frustrated even before arriving. Remember I even offered you a free upgrade to a better room but you did no wanted to talk with us and insisted to get access to the room inmediately. We also explained about the fridge we have just 3 meters from your room, but you did no wanted to talk and were totally rejecting any communication. Again, we apologise for not having met your expectations, but it is important for travellers to read carefully what is offered before booking. Galapagos is not the best place to book last minute without any planning, travelleres are recommended to do some research. Galapagos is neither a place to come just to stay in your room, the best part is outside! The main asset in Galapagos is its biodiversity and natural sites, and we are very close to those sites, I am really sorry you did not had the chance to explore more. We have great communication with the great majority of our guests, but in your case you showed a negative attitude since the very beginning, so we could not create the type of friendly connection we make with most of our guests. As as a local family busin

Dear AshleyThank you so much for such wonderful review, it was really nice meeting you. I am so glad you enjoyed your stay with us, your enjoyment about Galapagos was contagious, thanks for having such deep connection with our nice islands, we hope you can come back soon. Greetings from San Cristobal

Dear Karrie, thank you so much for such wonderful review, we are happy to hear we took good care of you! We enjoyed having you here and we hope we can welcome you one day back again, Sending best wishes

Dear Gmail, thank you so much for taking the time to share this amazing review. We enjoyed so much having you here, you were wonderful guests and I personally enjoyed learning also from your experiences. Please stay in touch and we will love to have you back here. Greetings from San Cristobal

Thank you Laura for this good rate!

Thanks so much Jennir, it was wonderful to have you here. Hope to have you back again one day, wishing you the best.

Thanks so much Crystal for your kind review

Thank you so much Rachel, it was nice meeting you and showing you around. Hope to stay in touch

Dear Angélica, thank you so much for taking the time to share your experience with other travellers here. We had a great time hosting you and your family, we wish you the best on your time in Ecuador. Sending hugs from San Cristobal

Thanks so much Alexis for such nice comment, it was great having you here with us. Please let us know if you ever come back, would love to welcome you back here. Greetings from Galapagos

Dear Bryan, thank you so much for such nice words, it was amazing having you here in San Cristobal. I am so glad you enjoyed our breakfast, hot showers, good AC (we just renovated them, so it is good to hear they are working well!!) and our views. We would love to have you again here, please stay in touch. Until the next one!

Thanks!

Thanks so much Aimee for your wonderful review, we enjoyed a lot having you here. It is really rewarding having such great guests, so friendly and enjoying the best of the Galapagos. We will be here ready to welcome you again in a next visit, please stay in touch. Greetings from San Cristobal

Thank you Christina for taking the time to share a nice review here, we love to hear that you enjoyed our views, breakfast and service. Wishing you the best,

Thanks Alan for such great recommendations, we loved to have you here, thanks for staying with us, hope to see you back again.

Hola Juan, muchas gracias por dedicarnos un tiempo para compartir tu comentario aquí, fue un gusto conocerte y compartir las maravillas de San Cristóbal, te deseamos lo mejor en tus proyectos y esperámos poder volver a recibirte en un futuro. Saludos y abrazos

Thanks dear George for your wonderful review, we enjoyed a lot having you here. It was a pleasure hosting you. We send kind regards from San Cristobal island

Thank you so much!

Gracias por su comentario, fue un gusto hospedarlos!

Thank you so much Tracey for the great review! So happy to hear you enjoyed your stay with us. Wishing you the best and hopefully you come back one day to San Cristobal island.

Gracias! Thanks! Really rewarding to read your comments. It was a pleasure to host you with in Casa Playa Mann, wishing you the best!

Thanks for the great review Brian!

Thank you Rebecca for taking the time to share this wonderful review here. I am so glad to hear that you enjoyed your time in San Cristobal and that our help and recommendations were useful. We are so happy to welcome nice guests like you! Really grateful that you had a great experience, I hope you can come back again in a future. Greetings from Casa Playa Mann family

Dear Collin thanks a lot for sharing this great review. So happy to hear that you enjoyed San Cristobal and that our rooms and location were good as expeceted. We enjoyed having you here, sending best wishes from the Galapagos

Dear Olaf, it was really nice having you and Audrey here. Thanks a lot for sharing this review, I hope we can welcome back you again. We wish you the best! Greetings from all the Casa Playa Mann family

Thank you Benyamin for the good review, we are glad you enjoyed your time here with us. Best wishes

Thanks a lot Sara for choosing us! I am happy to hear that you enjoyed the views and our breakfast. It was nice to have you here and we also look forward to welcoming you again. Greetings from San Cristobal

Thanks a lot for such nice review! It was wonderful to host you and your family, we wish we could have host you for a bit longer you can enjoy more of the beauty of your island. Hopefully you can come back in a near future, Warm regards from the islands,

Thank you Sung soo for your good review, I am glad you enjoyed your time here.

Thank you Barbara for your nice review! It was really nice meeting you, we are so glad you enjoyed your stay with us. Wishing you all the best, greetings from all our family

Thanks Jeffrey for recommending us! It was great to have you here. Saludos from the Galapagos!

Dear Sharona, thanks a lot for sharing your review. We are so happy to know you enjoyed your stay with us. Best regards from San Cristobal

Dear Christine, thank you so much for your kind review. It was a pleasure to host you. Hope to see you again Best,

Dear Yariv, it was really nice meeting you, thanks a lot for sharing your review here. I hope you had a safe trip back home. Kind regards from San Cristobal

Dear Paul. Thank you so much for sharing this great review here. We are so glad you enjoyed your stay with us. It is nice to hear that you found our location convinient. As a family run business we make our best to help you having a great time in the Galapagos. We hope you can come back again in a near future! Warm regards from San Cristobal island.

Dear Steve Thank you so much for such nice words, as family we just enjoy so much meeting wonderful people like you. I am so glad you enjoyed your stay with us, hope to see you in a near future. Warm regards

Dear Marjie, thank you so much for your wonderful review. It was so nice meeting you. I am so glad you enjoyed your stay. We believe we are embassadors of our country and islands, so when you stay with us, we just want you to experience the hospitality and friendship of Ecuadorians and Galapagueños. I hope we can see you again here in a near future, big hugs from San Cristobal