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关于皇家加拉帕戈斯旅馆的点评

2.5 out of 5
皇家加拉帕戈斯旅馆
Calle Manuel Agama, y José Yépez sector Playa de Oro, Puerto Baquerizo Moreno, Galapagos

点评

7.2

还可以

10 分 - 超赞。19 条好评，共有 71 条点评" "
8 分 - 还可以。25 条好评，共有 71 条点评" "
6 分 - 一般。9 条好评，共有 71 条点评" "
4 分 - 很差。10 条好评，共有 71 条点评" "
2 分 - 糟糕。8 条好评，共有 71 条点评" "

7.6/10

清洁度

7.8/10

员工和服务

7.4/10

服务设施

7.2/10

住宿条件和设施

7.4/10

环保

点评

2/10 糟糕

Jordon

与家人出行
Honest review! Could have been three or four stars but owner tried to screw us around. Travelling with my wife, three-year-old and Mom. Booked a three bed room, and even called a month earlier to clarify for sure the booking was for a room with three beds and he said yes. After paying for the room, where he seemed to not know how to use his credit card machine (telling me that he uses the tap function for $1000 transactions)…… and I had to help him by showing him how to insert the card??? Should’ve been the first hint….. He took us up to the room, opened the door, put some of our luggage in there and showed me the room with two beds….. I said to him, we are supposed to have three beds, and he responded, and I quote “you can accommodate can’t you”…… and he went on to say it’s not that big of a deal. I couldn’t even believe it….. after he charged us for our triple room price, which was substantially more than the double room. I said to him, you charged us for a three bed room, that is what we paid for, we will NOT accommodate for you. After he saw that we would not accommodate his request he showed us the room next to it, which was ready to go and had three beds and was much bigger! He completely tried to give us the wrong room and resell the more expensive triple room, not cool! It was obvious to us that he had done this to others before and gotten away with it. Beware of this guy.
2023 年 12 月入住 5 晚

10/10 超赞

Baruc

满意：清洁度、员工和服务、服务设施、住宿条件和设施
TUBE UNA ESTANCIA MARAVILLOSA, LOS ANFITRIONES ME TRATARON COMO VIP . UNA BUENA UBICACION
2023 年 11 月入住 4 晚

8/10 还可以

Anna

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is very friendly, even though I could not understand much in spanish, we were able to use Google translate to communicate. The accommodations are really nice for a great price, and all the rooms have a nice view and are walkable to the main street with food and shops.
2023 年 8 月入住 2 晚

8/10 还可以

Kara

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
While we had a great stay at the Royal Galapagos, I would not book on Expedia again with them. Upon arrival they did not have our reservation written in their paper booking system and we had to have the front desk worker call the owner to discuss the problem. Luckily he spoke decent English and we could get to the bottom of it. They had an extra room or we may have been in a really tough situation. Overall, the property is very safe, breakfast was delicious, and it is convenient to everything you will need.

10/10 超赞

Brigitte

满意：清洁度、员工和服务、住宿条件和设施
Wonderful staff!
2023 年 5 月入住 4 晚

2/10 糟糕

Tracey

与家人出行
不满意：员工和服务
Definitely wouldn’t book it again and risk being let down on arrival by being told just 1 room available after booking 2, then having to find a room in another hotel.

8/10 还可以

Pamela

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was near to restaurants and up one end of town. Unfortunately the door to the balcony did not lock, the TV did not work and the wifi kept cutting out. The manager was very helpful and the breakfast was great. Room was clean and comfortable.
2023 年 5 月入住 1 晚

10/10 超赞

Adrian

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Perfect place to stay
2023 年 4 月入住 2 晚

4/10 很差

Kush

满意：清洁度
不满意：客房舒适度
Hotel from hell.
Unfortunately it is a building site. I was ill in bed for 3 days. First two day contract angle grinder and gammer noise was on all day. On my complaint second day it was less. On top of the owner left the place unsupervised with the house keeper. She could not speak a word of english. All night corridor extremely bright light was left on. No one on site to address the issue as the house keeper left premises 7 pm. There was no one there till next day 6 am.
2023 年 3 月入住 4 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Take your business elsewhere
The manager made me move rooms to make room for incoming guests, even though I had booked for more nights. When i tried to decline he told me my other option was to leave and find another property. Very unprofessional. Also, after 3 nights i left a towel on the floor expecting it to be changed and instead they just hung the same towel up. There are lots of choices in San Cristobel. Anything is better than here.
2023 年 1 月入住 2 晚

6/10 一般

Beatrice

不满意：员工和服务
Good location. Shame about the management.
My issue with this place was with the owner/manager. When i checked in he said "You must pay me immediately", which i think he thought was funny, but it came across as agressive and arrogant. I had booked the suite and based on the photos, the room had a hammock in front of the room. He took me to the top floor and there was no hammock and when i asked he said i didn't get one because i was on the top floor. I asked to move to a lower floor to have the hammock which he agreed to, and i did not ask for the difference in fare even though my rate was higher than what I traded for. I decided to stay on San Cristobel longer, so i extended my stay and he made me move rooms because someone had booked the room he had me in and he had to give them my room because they booked it based on the picture. When I said that I had booked a room based on the picture as well but didn't get what i booked and then in actuality paid more for less, he just shrugged like it was not his fault. No customer service skills whatsoever. I stayed for a week and he treated me horribly. I would never return nor recommend this property.
2023 年 1 月入住 2 晚

10/10 超赞

Warren

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, well-maintained and quiet. Eduardo was accommodating when needed, and friendly. The room has a good sized balcony with a hammock, although I spent little free time in the room as there is much to see and do on the island. I would stay here again. Thank you, Eduardo!
2023 年 2 月入住 3 晚

6/10 一般

Karen

团体旅客
满意：清洁度
不满意：服务设施
I did not like instant coffee for breakfast. It was served in a pot, alluding to it being real coffee but it was instant. Not a fan. Especially in a country known for coffee.
2023 年 2 月入住 2 晚

2/10 糟糕

MARIA DE LOURDES

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bad hotel service
2022 年 12 月入住 6 晚

10/10 超赞

Tam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I love the spacious room and bathroom and the balcony with the hammock !! Lots of ventilation!! Eduardo is very sweet and made us breakfast every morning! The view is also very beautiful !
2022 年 11 月入住 2 晚

6/10 一般

Steeven

满意：住宿条件和设施
2022 年 11 月入住 2 晚

4/10 很差

Udo

不满意：清洁度、服务设施、住宿条件和设施
Bad war nicht sauber, Bett hat bei der geringsten Bewegung geknarzt, der Ausblick vorne und hinten auf Bauschutt, der Fernseher sehr klein und so platziert dass man nicht schauen kann. Das ganze Zimmer von der bsuverarbeitung schlampig und lieblos. Preis und Leistung stehen in keinem verhältnis
2022 年 10 月入住 1 晚

6/10 一般

Stephan

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Völlig überhöhter Preis ($ 120.- pro Nacht) im Verhältnis zum sehr einfachen Standard des Zimmers.In der Beschreibung beworbene Restaurant und Bar geschlossen. Rezeption von ca. 19.00 - 07.00 nicht besetzt. Fliegengitter am Fenster defekt. Frühstück ok, aber wenig Auswahl: Eier, Fruchtsalat, Toast, Marmelade, Butter, Kaffe, Saft. Ein Preis von ca. 40 - 50 USD wäre angemessen gewesen, für 120 USD ist ein völlig anderes Angebot zu erwarten. Wir fühlen uns abgezockt,trotz der sehr freundlichen Besatzung
2022 年 8 月入住 4 晚

8/10 还可以

EDWIN ARIEL

2022 年 8 月入住 2 晚

4/10 很差

ALEXANDER

满意：客房舒适度，清洁度
不满意：员工和服务
The room was lovely, large and a super big balcony. Shower needed some maintenance. Reception manager was unfriendly and unhelpful.
2022 年 3 月入住 2 晚

8/10 还可以

Kristina

2021 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
The view, the hammocks, & Eduardo
The views and Eduardo make the Royal Galapagos Inn wonderful! The location is prime—on the edge of town with a 2-minute walk to the center. Breakfast was great. If you're lucky, maybe Eduardo will make you some of his delicious yucca bread. Laying & swinging on the deck hammock was some of my relaxed moments in the Galapagos! Make sure to check out the views from the rooftop deck. I hope to be back!
2021 年 12 月入住 3 晚

2/10 糟糕

Mersal

不满意：员工和服务、住宿条件和设施、客房舒适度
“Ocean view room” without ocean view. Without working wifi. With manager that promised to change my room and then forgetting about it. The only good things are location and some how breakfast.
2021 年 12 月入住 2 晚

10/10 超赞

Derek

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place
Great place
2021 年 11 月入住 1 晚

10/10 超赞

Brian

满意：清洁度、员工和服务、客房舒适度
Great last leg of Galapagos adventure
My stay was amazing. The owner, Eduardo, is a very welcoming, positive and knowledgeable person. The hotel was perfect for my needs. Clean, simple and with a hammock on the balcony. My room had a couple of bulbs that didn't work and although I said it wasn’t a problem they were replaced the following day while the room was cleaned. Breakfasts were always a highlight! The location suited me too, away but not far from the center and closer to Darwin Bay than most.
2021 年 10 月入住 2 晚

10/10 超赞

VICTOR HUGO ASTUDILLO

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 8 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Me gustó mucho el hotel. La ubicación, la limpieza y la atención al cliente definitivamente harán que regrese.
2021 年 8 月入住 2 晚

10/10 超赞

Didier

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super endroit très bon rapport qualité prix
Emplacement au calme avec une magnifique vue Chambre spacieuse et très confortable Propre et excellent petit déjeuner Eduardo est très sympa et de bons conseils
2021 年 6 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
For the price this is a good place with an ocean view. The ac didn't get cold enough and the hot water was tepid. Good location.
2021 年 5 月入住 7 晚

4/10 很差

真实旅客

不满意：清洁度、服务设施、住宿条件和设施
Situé un peu à l’écart du centre ville, à 5 minutes à pieds des restaurants et commerces. Les chambres sont assez sales, ainsi que les linges (draps et serviettes) la climatisation très bruyante et dans la douche il faut attendre 5 minutes pour avoir de l’eau chaude et encore, il s’agit d’un mince filet d’eau. Un très méticuleux nettoyage serait à réaliser également dans les parties communes (patio) Le petit déjeuné est ok.
2020 年 3 月入住 4 晚

8/10 还可以

Canadiantravele，Canada

满意：员工和服务、服务设施、住宿条件和设施
Personnel was very welcoming and helpful. Location was good, close to the center, but far enough to be quiet. Every floor has a nice terrace with a view on the ocean, chairs and hammocks. Included breakfast was quite good, with fresh fruits, eggs, toasts, juice and coffee. Room was comfortable. My only complain would be the cleanliness of the bathroom.
2019 年 11 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The proprietor is very friendly and provides an excellent breakfast.
2019 年 8 月入住 2 晚

6/10 一般

Nathalie

满意：清洁度
Bonne situation
Très bonne situation, les hôtes sont charmants et Edouardo parle français et nous a gardé les bagages pendant 3 jours le temps de visiter les autres îles. Difficile d’avoir de l’eau chaude pour la douche et un taxi même s’ils passent pas loin. Petit déjeuner sans intérêt.
2019 年 8 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property had amazing views and friendly staff. It was nice to have WiFi and breakfast included. The hammocks were relaxing and the terrace was great. Each floor had a terrace with a stunning ocean view. Great location.
2019 年 7 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Centrally located, clean and welcoming. Eduardo is an excellent host. I strongly recommend this hotel.
2019 年 7 月入住 3 晚
Eduardo 于 2019年07月29日 的回复
thank you very much for your kind review

2/10 糟糕

Michael

不满意：员工和服务
No front desk employee to check me in
Never actually stayed here .. flight was delayed landed at 7pm instead of 1pm.. couldn’t get a taxi at airport so had to walk to hotel.. it’s was furthest hotel on the island and a little away from things.. after 6 hour delay and walk from airport .. I waited in a empty lobby for over a hour to be checked in .. I left still waiting for refund..
2019 年 3 月入住 2 晚

4/10 很差

真实旅客

与配偶出行
不满意：住宿条件和设施，员工和服务
We waited over an hour for check in. The air conditioner sounded like an airplane starting up so impossible to sleep with. There was drinking water in the lobby which was never open during the day. We were a block away from the beach but was more expensive to than many right on the beach. We had to pay up front but he was very hesitant about showing us the room first. The tv didn’t work. The worst hotel we have stayed in in our world travels!
2019 年 2 月入住 2 晚
DRINKABLE WATER 于 2019年02月26日 的回复
SIENTO MUCHO POR LA ESPERA DE VARIOS MINUTOS QUE TUVO QUE ESOERAR ESTA PAREJA DE PERSONAS MAYORES . TAMBIEN LO SIENTO POR EL RUIDO DEL AIRE ACONDICIONADO QUE YA FUE REPARADO. EN GALÁPAGOS NO HAY TECNICOS DISPONIBLES SIEMPRE PARA REPARAR INMEDIATAMENTE LOS DAÑOS . EN CUANTO AL AGUSA PARA BEBER , ESTA ESTÁ DISPONIBLE TODO EL DÍA Y NO TIENEN QUE PEDIRLA SINO TOMARLA LIBREMENTE PERO HAY PERSONAS QUE REGRESAN TARDE EN LA NOCHE CUANDO LA RECEPCIÓN YA ESTÁ CERRADA

10/10 超赞

J

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Buenas vistas desde las terrazas y personal amable
2019 年 1 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
Commanding views of the area,360°. The night views we're also spectacular!
2019 年 1 月入住 7 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Our family stayed for a week and was very happy. The owner was very helpful. He speaks a few languages, including English and French fluently. The location is the best in town, very close to downtown but not in downtown so it is not too noisy. It is also in walking distance to a nice beach, snorkeling place and a museum. Highly recommended.
2018 年 12 月入住 7 晚
EDUARDO 于 2018年12月30日 的回复
thank you very much for your nice coments

8/10 还可以

Glenn，Melbourne, Australia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved my time here
Excellent location. Fantastic Host. Great breakfasts.
2018 年 9 月入住 5 晚
HALCON 于 2018年11月20日 的回复
GRACIAS

4/10 很差

Rochelle，Sydney

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Demolition zone ...AVOID!
This hotel has a great location right by the ocean and Edwardo was lovely but unfortunately that's as good as this place gets... This hotel is under major renovations and when we were here in July 2018 half the place was a construction zone. The balconies are raw concrete with wiring and steel reinforcement everywhere. I should mention that there were no walls on our 2nd story balcony...just the floor so you CAN NOT bring children here. The kitchen/dining area is the renovation hub with tools and supplies everywhere. The hammering and drilling starts at 730am, so no chance for a sleep in. OK now to the room: as I walked in one of the floor tiles went flying! The sheets were threadbare, stained with mildew and smelt musty. I could see the floral mattress through the thin sheets and I swear they had not been washed in a while (either the room had been unoccupied in months or they had not put fresh sheets on). There were even a few hairs on them LOL! I had to shake out the pillows which had a band of dirt (I think concrete dust from the renovations). We also had to clean our lovely plastic balcony furniture that was covered in concrete dust. This place was the absolute pits and I don't know how this can even be advertised on Hotels.com. It is just not right to sell accommodation that is under reconstruction and I will be making a formal complaint.
2018 年 6 月入住 1 晚

8/10 还可以

diver，japan

满意：客房舒适度，员工和服务
simple but nice service.
the owner Eduardo was very kind. room has wifi connection. I especially loved breakfast!! fresh juice, local fruit, eggs and toast...perfect breakfast to start the day!! thank you Eduardo!!
2018 年 6 月入住 4 晚

8/10 还可以

Geoff，Australia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great views from the rooftop and a super helpful owner. Good value for money. Very happy with my stay.
2018 年 6 月入住 1 晚

8/10 还可以

リロ，日本

满意：清洁度、员工和服务、客房舒适度
海に近く、ドアを開けたら海がみえます
日本に留学してたオーナーさんは片言の日本語ができ、陽気です。エレベーターはないので荷物は階段で運びます。朝食もフルーツ、トースト、スクランブルエッグ、コーヒー、フルーツジュースと満足でした。冷水機もあります。が、オーナーが出かける時は一階にあるキッチンを閉め切ってしまうので中には入れません。外の階段はあって、中にはないので一階と二階は繋がっていません。日によってバラバラで早い時では５時頃には閉まってました。お店も近いので困る事はないけど、自炊派はお勧めしません。Wi-Fi は弱かったです。部屋は綺麗でお湯も出て快適でした。
2018 年 6 月入住 3 晚

6/10 一般

Rui

满意：客房舒适度，清洁度
Mediorce room but got charged extra
The hostel is bare and it is going through renovation at the moment. We waited 30 mins at check in because the owner wasn't there when we arrived. He also charged us an addition of 12% tax even though the room rate has included this tax. The internet is not working probably but it is a problem everywhere on this island. However, all the necessity is met: clean sheet, clean towel, hot water, air conditioner, huge portion of breakfast.
2018 年 6 月入住 3 晚

10/10 超赞

PETER

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location and good value.
Place is great. Eduardo the owner is very gracious and is a wealth of knowledge about the island.
2018 年 5 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel close to everything
Good breakfast. Nice atmosphere. Spacious double room. Lots of hooks and shelves to make it feel spacious even after you're there. Great roof deck to sit out on after sun goes down.
2018 年 3 月入住 7 晚

10/10 超赞

Kelsey，AB, Canada

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay at Royal Bambu! Rooms are tidy, comfortable beds, WiFi is fast, warm shower, A/C works great, spacious room for 2. Breakfast was tasty, fast, and fresh in the mornings - the owner grows some of the fruit on his farm! 5 minute walk to Playa Mann, 5-10 minute walk to restaurants and the pier.
2018 年 3 月入住 2 晚