I could rate this property a"Zero" due to safety and security issue - there is no telephone in the room, nor any house phones in hallways. I reported this the first thing upon checkin, the usual "Oh, i will make a report" line was thrown in, i knew something was a missed, then i found out on that same night from other staff that, that entire wing due to last storm that damaged the lines so no phones !; therefore she knew about this, the hotel knew about this, yet they sold me this unit ! Thinking i will be moved to another room with phone, as i said i have medical issue. On day 3, i asked about the status of my report. As expected i was given the scripted run-around-the mulberry bush speach which i refused to listened, so just turned away. I thought of checking out that minute, but i knew they will never give refund. This satey and security issue made me feel unsafe in this facility. I could not understand why they would ignore this key issue as it voilates the basic hotel rule of safety and security of guests
