Host was not supportive or understanding. I personally reached out 2 weeks prior to arrival date to inform the owner of a family emergency. Asked owner if I could please get a refund. Owner said no. I requested could I move the date to 1 year later no. Could I move my stay to anytime later due to emergency no. Very disappointing and will share with all of my personal friends this information. It's sad that this owner does not understand empathy of life when things are out of my control. Customer service is gone Hotels.com agents were amazing and really tried to help me solve and they reached out to hotel owner as well. With no luck. Hotels.com was outstanding
James Gregory
2024 年 1 月入住 5 晚
10/10 超赞
Benjamin
2023年12月19日
满意:清洁度、员工和服务、住宿条件和设施
Great spot!
Benjamin
2023 年 12 月入住 2 晚
10/10 超赞
Edgar Ramon
团体旅客
2023年08月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me gusto la ubicación, las vistas desde su terraza son hermosas y el diseño del lugar. Fue una gran experiencia.
Edgar Ramon
2023 年 8 月入住 3 晚
10/10 超赞
Savannah
与配偶出行
2023年06月19日
满意:清洁度、员工和服务、住宿条件和设施
Great space, very comfortable and the rooftop pool has the best view in the city
Savannah
2023 年 6 月入住 4 晚
8/10 还可以
Ben
2023年05月30日
满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
Great spot in PV
Great stay, great house, only issue were that we got bitten by bedbugs on the last night.
Ben
2023 年 5 月入住 4 晚
10/10 超赞
Charlie
2023年05月15日
满意:清洁度、员工和服务、住宿条件和设施
Loved this place. The property itself is very beautiful and quiet and has a stunning view of the surrounding neighborhood as well as the ocean. I stayed in the Studio Olivo which was the perfect size for me as a solo traveler and had a large, very comfortable bed, as well as a nice balcony area. Do keep in mind this part of Puerto Vallarta is hilly, and Casa Pancha has a few floors and no elevators, so it may be strenuous on some travelers. Breakfast was simple but tasty and the rooftop pool was very nice. I would stay here again without hesitation.
Charlie
2023 年 5 月入住 1 晚
8/10 还可以
Eric
2023年05月9日
Eric
2023 年 5 月入住 3 晚
10/10 超赞
Rogelio
与配偶出行
2023年03月27日
满意:清洁度、员工和服务、住宿条件和设施
We stayed in the room that was called Deluxe Queen room w/no window. I appreciated the lack of window otherwise it would have been really loud. It was still pretty loud (since there was a dance club directly above the hotel) but we were aware of this. They provide ear plugs. The cons of this room are, it’s right off reception which for me was a little uncomfortable. There were very few surfaces to lay stuff out. The bathroom had a open top so anytime one of us had to use the bathroom, for the private stuff, the other had to go out by the pool. Perhaps this wouldn’t bother some people but I like to keep some sounds private. Other than that the location is in the heart of the action and very well maintained.