Excelente lugar, muy buen servicio de todo el personal
Alejandra
2025 年 7 月入住 2 晚
10/10 超赞
Sarah Jane
与家人出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hacienda is our home away from home! The staff are always friendly. We truly value our time there.
Sarah Jane
2025 年 6 月入住 7 晚
2/10 糟糕
Abel
2025 年 7 月 28 日
不满意:清洁度、服务设施、住宿条件和设施
This property was HORRIBLE. I WOULD NOT RECOMEND THIS PROPERTY EVEN IF IT WAS FREE. I'm serious when I say this. I paid almost 600 bucks (expedia charged me for 2 people and it didn't give me the option to put one guest when booking and when i showed up to the property, I was charged for two people) - reason #1 why i leave a bad review.
-reason #2: the hotel had NO AC. It was a tropical theme meaning everything was open so the lobby did not have even a fan. It was very hot and humid and miserable. Well at least the rooms had AC? Wrong! The building is so old the AC unit didn't even work so sleeping was impossible. There was mold everywhere through the building and rooms.
-reason #3: the food. Since it was a tropical theme, the hotel thought it would be a great idea to let the buffet be in the OPEN where flies and bugs were constantly flying in. The food was soggy and horrible. There was not even a staff near the food to manage the hygiene. Oh if you want steak or any quality fresh made food you have to over pay for it but that defeats the purpose because it is an ALL INCLUSIVE HOTEL!!!. I ended up getting food poisoning and spent a whole day in my room trying to recover and i had to basically wet the bed to make it cool since the room's ac did not function properly. I told the staff several times regarding the ac and they did nothing.
-reason #4: the alcohol. Not suprised but they used the cheapest alcohol and the bar was so broken down it did not look appealing.
Abel
2025 年 7 月入住 3 晚
10/10 超赞
Edman Jamarolin
与配偶出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
We had a very wonderful experience with Hacienda Buenaventura. As first timers in Mexico we had an authentic Mexican experience during our stay. The staff are all friendly and very helpful. The food is phenomenal with lots of varieties. The whole surrounding is clean. The hotel’s location is close to everything. The only downside is the slow wifi but its nothing compared to the overall experience! Highly recommended! We can’t wait to go back1
Edman Jamarolin
2025 年 7 月入住 4 晚
2/10 糟糕
Joel
与家人及幼儿出行
2025 年 7 月 25 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
They never cleaned are sheets from are room.
They throw are prying book in the trash!!!😠
And front desk lady was rude and laughed at us and was sarcastic!!!
Joel
2025 年 7 月入住 5 晚
4/10 很差
Claudia
与家人出行
2025 年 7 月 23 日
不满意:清洁度、服务设施、住宿条件和设施
El aire acondicionado no enfría, el wiffi no llega. Als habitaciones, las cajas fuertes son antiguas y no funciona la llave. La play no es a pie de playa y está fea sin baño.
Claudia
2025 年 7 月入住 5 晚
10/10 超赞
Sergio
团体旅客
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good place to stay
Sergio
2025 年 7 月入住 3 晚
8/10 还可以
Susanne M
2025 年 7 月 16 日
满意:员工和服务,清洁度
This resort is unique in that it is very urban once you step outside the front doors. Once inside, it is typical of an AI resort in most ways.
I agree with other guests that the wonderful part of this resort is the staff. They work so hard to ensure you have a great time.
Is the resort dated? Yes
Does the resort have very limited options other than the buffet three times a day? Yes
Would you like to feel welcomed and listened to with any query or question? Yes
The staff at this resort especially Nancy as a manager of guest services only wants you to be satisfied with your stay.
So if you want to come to this resort, keep in mind your expectations should match the price you paid.
I enjoyed my time thoroughly and felt privileged to be served especially from the cleaning staff who made the impossible look and feel clean especially by North American standards. Bravo.
Sure an easy walk to their beach space was a hassle but you could take a shuttle and I hated that there wasn’t any restroom there but you know it before you go.
Also to be remarked upon is the location of the resort. It’s a super quick trip from the airport and yet if you want a place where you have access to all stores and amenities, which also means traffic and noise you should book this resort. Don’t book it if you’re disabled or have any food issues as the stairs / lack of ramps and elevator would be an issue.
I enjoyed my time.
Susanne M
2025 年 6 月入住 13 晚
4/10 很差
Vicente
与家人及幼儿出行
2025 年 7 月 14 日
满意:清洁度
不满意:住宿条件和设施
Instalaciones viejas y algo descuidadas. Filas largas para acceder al restaurante. Edificios son elevadores.
Vicente
2025 年 7 月入住 3 晚
4/10 很差
Larissa
2025 年 7 月 13 日
不满意:清洁度、服务设施、住宿条件和设施
Larissa
2025 年 7 月入住 4 晚
4/10 很差
Mauricio
与家人出行
2025 年 7 月 13 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The rooms are really old, the bathroom was falling apart, the staff and service was good most of the time, I won’t come back to this hotel there’s better options for the same price but still not a bad hotel it just needs renovations and at least a mini fridge in the room
Mauricio
2025 年 7 月入住 3 晚
10/10 超赞
Kinnedy Lynn Guter
团体旅客
2025 年 7 月 13 日
满意:清洁度、服务设施、住宿条件和设施
Loved it!
Kinnedy Lynn Guter
2025 年 7 月入住 3 晚
2/10 糟糕
Claudia
与家人出行
2025 年 7 月 12 日
不满意:清洁度、服务设施、住宿条件和设施
El servicio del hotel es muy desagradable, los meseros son groseros. La comida es buffet de muy baja c
Claudia
2025 年 7 月入住 5 晚
10/10 超赞
Ángel Jesús
与配偶出行
2025 年 7 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy atentos y gran servicio de snack, buffet y barra libre, un gran todo incluido
Ángel Jesús
2025 年 6 月入住 4 晚
10/10 超赞
Stephanie
2025 年 7 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
When on a solo trip and first time here everyone was friendly when I arrived. Nice location and everyone was nice, the food was good. Loved how the pool is open til 8pm. Loved everyone and bartenders drinks and service was good. The room was nice had a nice King bed with a small balcony. Loved my stay here and would go back again.
Stephanie
2025 年 7 月入住 3 晚
8/10 还可以
Sonia Ivet Moreno
团体旅客
2025 年 7 月 11 日
满意:清洁度、服务设施、住宿条件和设施
Alimentos muy ricos, la habitación limpia y cómoda, solo los horarios de transporte a la playa y de toallas no los respetaban, además de que los de servicio de masaje nunca contestaron
Sonia Ivet Moreno
2025 年 7 月入住 2 晚
2/10 糟糕
Maria Venegas
与家人出行
2025 年 7 月 10 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is in a good location however it doesn't have a beach access which is very inconvenient and the facility looks cheap for that reason I decided to move to a different hotel immediately.
Maria Venegas
2025 年 7 月入住 6 晚
6/10 一般
Jasmine M
2025 年 7 月 9 日
Jasmine M
2025 年 7 月入住 4 晚
10/10 超赞
Ismini
与家人出行
2025 年 7 月 8 日
满意:清洁度、服务设施、住宿条件和设施
Hacienda BuenaVentura was amazing, the hotel, the food, the bar, all the staff was amazing!
Ismini
2025 年 6 月入住 4 晚
6/10 一般
Roberto Alonso
与家人出行
2025 年 7 月 8 日
Overall service across all areas was great, plus great swimming pool area. Dinner time at the buffet was excellent specially when they offered the sea food options. What we didn’t like was the bedroom. Totally outdated, and little dangerous as the floor is unleveled between the beds area from the rest of bedroom. We were also disappointed the beach was two blocks away, however there is a shuttle running there every 10 mins and it is easy to get to.
Roberto Alonso
2025 年 7 月入住 4 晚
10/10 超赞
tierra
2025 年 7 月 3 日
tierra
2025 年 6 月入住 1 晚
6/10 一般
Javier
2025 年 7 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Poca variedad en el buffete del desayuno y snacks
Javier
2025 年 4 月入住 2 晚
10/10 超赞
Jeremy
2025 年 7 月 2 日
满意:清洁度、服务设施、住宿条件和设施
I loved the authentic feel of the resort. It felt like a little town. The staff are amazing!
I also liked that it wasnt crazy party vibes and much more mellow. More families and locals.
The area around the resort doesnt look the nicest but still safe and convenient with lots of shopping near by.
It was nice to have beach access as well.
The big sell on this place is the staff and local buffet food which i loved.
Will visit again!!
Jeremy
2025 年 6 月入住 7 晚
4/10 很差
Patricia
与家人出行
2025 年 6 月 24 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
When we first arrived at the hotel we were disappointed because when we booked with thought that the hacienda was much more updated and the food was better quality.
The services and cleanliness overall good! Just disappointed because the beach was not near the hotel, hotel was a bit outdated and the quality of foot was not the greatest. The pictures on the reservation showed much better food presentation.