The staff was great, very friendly and fun- especially the activity staff.
The rooms are nice and clean, the building is concrete so when neighboring doors open sometimes it seems like your door is opening.
The food is good as well.
Joel
2024 年 5 月入住 5 晚
8/10 还可以
Karina
与配偶出行
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff
Karina
2024 年 5 月入住 3 晚
10/10 超赞
Jessica
与家人出行, 团体旅客
2024年05月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
Jessica
2024 年 5 月入住 3 晚
10/10 超赞
Amy Marie
与家人及幼儿出行, 与家人出行
2024年05月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just arrived home from 7 days at Occidental with our 2 kids (7 & 3). Food was great and the service was excellent. Liked that the wristbands had the room keycards integrated into them. Didn't upgrade to royal level and honestly dont feel that we missed any of the "perks" associated with it. Our room was amazing with a great view from the 4th floor - only complaint was we wish we had anking sized bed and sofa bed in our room rather than 2 doubles.
Will definitely be back!!!!
Amy Marie
2024 年 5 月入住 6 晚
10/10 超赞
Benvindo
2024年05月12日
满意:清洁度、员工和服务、住宿条件和设施
Great treatment!
Benvindo
2024 年 5 月入住 6 晚
10/10 超赞
Jordan
与配偶出行
2024年05月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exceeded my expectations. Amazing resort. Will go back again
Jordan
2024 年 3 月入住 6 晚
6/10 一般
Audrey
与配偶出行
2024年05月11日
不满意:员工和服务,清洁度
Overall staffed was not friendly. Restaurant hosts amd towel attendants were often looking at their phones or talking casually to co-workers. When you politely grab their attention, theu often answered in with a "yes?" Or "what do you need". At first I thought its because they were frustrating with my poor Spanish. But my husband is fluent in Spanish as he is latino, amd they treated him the same.
I understand the policy of not taking Restaurant food in the rooms our outside the restaurant, but i did wish they had a quick grab and go snack atra or cafe that was included in the all imclusive so we can take snacks to the beach or to our room without having to wait for a table at a buffet when we just needed a snack.
Lastly, it did not feel as clean. Our shower floor was sticky so we wore sandles in the shower. And the lobby floor a waitress dropped a tray of drinks (not her fault) but it took 10mins for someone to clean it up when when they finally smudged it around with mop there was still a big wet area. We saw one guest almost slip.
Granted this is not the properties fault but Ubers are not allowed to pick up in this area. Sp you jabe to call a cab or have a shuttlw service. If a Uber does pick you up, they run the risk of being pulled over. I did wish that the resort explain this and then offered to call cabs.
Audrey
2024 年 5 月入住 4 晚
10/10 超赞
Bi Yue
与家人出行
2024年05月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great all inclusive hotel for vacation!
Bi Yue
2024 年 4 月入住 7 晚
10/10 超赞
Bernd
2024年05月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For the price, the dining options and drink options are fantastic. It’s on a great beach. That’s very walkable.