2/10 糟糕
Victor
团体旅客
2023 年 2 月 24 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Expected Bad Experience
Upon arrival in the afternoon at the Pulau Ketam Inn to check-in (booked 2 rooms and prepaid for 2 nights stay) was surprised to find there was no reception and nobody around though the entrance was open. The whole place was sort of abandoned, dusty, and with no maintenance. Had to ask a local person what happened and was told to check with another hotel nearby (Sea Lion Hotel) for advice. They advised that the Inn was no longer in full operation. Luckily, Sealion Lion hotel had available rooms. Paid additional cost and checked in. To prevent others from having this bad experience, some checking should be done by Hotel.com.
Victor
2023 年 2 月入住 2 晚