First of all, this hotel did not resolve my AC issue — three out of five nights without it. I wasted time trying to fix it while they kept lying and never offered to change my room. Unacceptable.
Gift shop prices were outrageous — $18 for Huggies wipes, $7 Gatorade, $49 sunscreen.
I got sick for 48 hours from green soup at the Italian restaurant. Staff at the Meats restaurant were rude at the entrance and servers were inattentive. El Alcázar Buffet food was inconsistent; some items were okay, others not. Desserts were disappointing (looked awesome, but taste very bad), and fountain drinks often had no soda.
Drinks (alcoholic and non-alcoholic) were overly sweet and tasted terrible. I overheard many other guests saying the same.
The beach was full of pushy vendors — every few minutes someone tried selling something. It was overwhelming and annoying. I don’t recommend booking tours with them either.
Phones in the room were mostly unanswered, and when someone did answer (pressing “0”), they were rude.
I stayed 5 nights, and on 2 of them the pool was brownish and smelled like pee.
The only thing I truly appreciated was the respectful and professional treatment I received from the Spa staff and from Eloine, the Director of Animation. They were all very kind and attentive. I also enjoyed the disco — it was fun and well-run.
Do-not-book-again list.