Check-in service was terrible, it took over 45 minutes and then we had to come back 10 minutes later to pick up the key.
No ice in the ice machine the entire week on our floor.
Room cleaning service lady never changed the empty shampoo or stop dispenser the entire week.
They ran out of soda during an evening dinner.
You have to walk a lot on this property to go to different locations pool, dining room, beach.
Rene
2025 年 7 月入住 7 晚
2/10 糟糕
Victor
与家人出行
2025 年 7 月 27 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Horrible experience!!! Do not waste your money!! If I could give a zero star I would. We traveled with our family and it should be a family hotel, but the hotel is very noisy. We had to complain a few times because drunk neighbors were jumping and having loud music at 2 am. Food is VERY BAD! Three members of your family got sick from food that was served. The rooms are dirty and everything is very old! The beach had a LOT OF SEAWEED so is not like in the pictures at all. Very bad experience and we do not recommend it at all! Save your money and try a different place.
Victor
2025 年 7 月入住 7 晚
10/10 超赞
Thalia Guerra
与家人出行, 与配偶出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
Thalia Guerra
2025 年 7 月入住 7 晚
10/10 超赞
Felipe,auburndale
2025 年 7 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
El restaurant. La Isabella,
Felipe
2025 年 7 月入住 7 晚
10/10 超赞
Carlos L Berrios
2025 年 7 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Is great
Carlos L Berrios
2025 年 5 月入住 7 晚
10/10 超赞
Francisco
2025 年 7 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Excellent service. Service staff is very attentive and caring, they go above and beyond. Specially Mr. Jorkendy, he was the best… and still is. Thank you!
Francisco
2025 年 7 月入住 4 晚
10/10 超赞
Suleida
与家人及幼儿出行, 与家人出行
2025 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente trato
Suleida
2025 年 7 月入住 4 晚
10/10 超赞
Miriam
与家人出行
2025 年 7 月 24 日
满意:员工和服务、服务设施、住宿条件和设施
Tuve problema con TV llamé a la recepción, mandaron una persona pero no resolvió el problema.
Miriam
2025 年 7 月入住 4 晚
8/10 还可以
Karen
2025 年 7 月 23 日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Karen
2025 年 5 月入住 4 晚
8/10 还可以
Franky
与家人出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The pillow has very bad smells everyday. So disgusting!
Franky
2025 年 7 月入住 4 晚
8/10 还可以
Carl
2025 年 7 月 22 日
满意:员工和服务,清洁度
Needs better outlets and toilets that you don’t need to hold down for 4 seconds to flush.
Carl
2025 年 7 月入住 4 晚
10/10 超赞
Carlo,Lynn
与家人出行
2025 年 7 月 21 日
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
The front desk and restaurant staff are superb. If it wasn’t for the lack of detail cleaning (dust and older sheets & towels) the rating would have been a 5 star. Mailena at the front desk lobby went above and beyond to accommodate an elderly guest in our party checking in throughout our stay. Thank you!
Carlo
2025 年 7 月入住 4 晚
10/10 超赞
Jose
与家人及幼儿出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La habitación podría estar mejor pero en general todo muy bien
Jose
2025 年 7 月入住 7 晚
10/10 超赞
IBIS
2025 年 7 月 20 日
满意:员工和服务
personal muy atento , la comida buena , la diversion excelente , buen ambiente . las habitaciones algo viejitas ya y algo deterioradas
IBIS
2025 年 7 月入住 7 晚
10/10 超赞
Arnul Alejandro
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Needs more elevators.
Arnul Alejandro
2025 年 6 月入住 4 晚
10/10 超赞
Yuniesky
与家人及幼儿出行, 与家人出行
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lo unico q no me deslumbro fue el entretenimiento en la noche para nilos y adultos,por todo lo otro estuvo perfecto
Yuniesky
2025 年 7 月入住 7 晚
6/10 一般
Andres De
与家人出行
2025 年 7 月 19 日
满意:员工和服务
不满意:服务设施,清洁度
My family and I always stay at Riu properties, but this one Riu Palace was my first disappointment ever! To start our room was not cleaned daily we stayed 7days and only got our room cleaned once!!! We saw a couple of roaches in our room too. Figure they don’t clean the rooms. Food is not the best little variety and not many restaurants. Staff on the other hand were awesome they are very attentive and happy all the time.
Andres De
2025 年 7 月入住 6 晚
10/10 超赞
Erika,manassas park
与家人出行
2025 年 7 月 19 日
满意:服务设施,清洁度
Everything was perfect and all employee give to us an excellent services
Erika
2025 年 7 月入住 5 晚
10/10 超赞
Dicxiana A
与家人出行
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love Riu Punta Cana. There is something for everyone. Special activities/shows for kids as well as entertainment for just adults. The food is spectacular and the staff is amazing. This is going to be my go to resort when traveling to Punta Cana.
Dicxiana A
2025 年 7 月入住 5 晚
6/10 一般
Briseida
与家人出行
2025 年 7 月 17 日
满意:服务设施
不满意:清洁度
Resort could have been more clean , bathrooms were normally clogged . Waiters would fight over who would take care of you for tips , bathrooms need mayor remodeling. Only place that smelled and looked clean was main lobby, service is not the best . There’s a lot of room for improvement. Disappointed The resort is nice , but the service needs to be improved along with some remodeling of bedroom bathrooms.
Briseida
2025 年 7 月入住 4 晚
8/10 还可以
Joel
与家人出行, 与配偶出行, 团体旅客
2025 年 7 月 17 日
满意:清洁度、服务设施、住宿条件和设施
The staff there was great, fun and super friendly
Joel
2025 年 7 月入住 7 晚
10/10 超赞
Fadi
与家人出行
2025 年 7 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Perfecto
Fadi
2025 年 7 月入住 6 晚
10/10 超赞
Hilda Soto
与家人出行
2025 年 7 月 16 日
满意:清洁度、服务设施、住宿条件和设施
The complaint I have is that I found two small cockroaches in room One in the bathroom and another one on top of the bar area I didn’t report it to the customer services
For the entertainment I thought it would be more to include bachata salsa dancing since those are the dances in the Dominican Republic
Hilda Soto
2025 年 7 月入住 5 晚
10/10 超赞
Amy Lynn,North Syracuse
与配偶出行
2025 年 7 月 16 日
满意:清洁度、服务设施、住宿条件和设施
Staff was fabulous! Food was great a nice variety.
Wish our room was cleaned better and they need some tlc.... attention to detail goes along way.