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"Friendly staff,great accomadations . Very relaxing. I will go back."

"Like others say, this place has so much potential but fails currently! The few good things - the bed was comfortable, the pool is nice, the beach view when the tide is in is great. The hotel is older and needs repair, the grounds need upkeep. Sidewalks, paths and stairs were dirty and had branches, leaves and large puddles of water to walk thru. The white stairs were steep and wet. Breakfast was supposed to be included but there is no breakfast menu and when we asked what was for breakfast, we were told omelets, coffee, juice, & bread. So we ordered 2 cheese omelets with mushrooms and onions only, bread & juice. My husband didn't eat his omelet because it came loaded with green peppers too. When we went to checkout, we were charged $28 for breakfast! She said free breakfast was continental - bread & coffee or tea only! She wouldn't relent when I told her the waiter said it was omelets, there's no menu or sign explaining it, nor when I said our order was wrong and we barely ate any of it. The staff is the biggest problem here - especially the older woman who appears to be the owner or manager. She was not welcoming or friendly at all - she tried to say we didn't have a reservation until I showed it to her on my phone and although they have a restaurant on-site, she told us we should go next door for dinner - which we did and it was great! I wish we had stayed there instead - it was cheaper too! It's sad, this could be such a wonderful place with just a few simple changes!"

"I usually don’t leave reviews for these things but I was so impressed by this hotel that I just have to. The hotel is beautiful, and the staff is incredible. The thing that impressed me the most was the food. Usually at an all inclusive the food is just passable, not good, not bad. But the food at this place was amazing. Shout out to Chef Mercedes, she is a wizard in the kitchen. I would literally return to this hotel just to eat."

"Great place"

"This was an extremely frustrating and unacceptable experience. We called the phone number listed on Expedia countless times, and every single time the number was disconnected. There was absolutely no way to reach the owner of the apartment. Expedia also tried to contact the owner using the same information and was unsuccessful. Neither they nor we were able to get any response at all. Because we had no way of knowing where we were supposed to go or how to access the property, we made the decision to cancel the reservation. We then requested a refund through Expedia, but it was denied. Despite the fact that no one could contact the owner, we were still charged and the money was not returned. This reflects a complete lack of communication and reliability. Very disappointing experience."

"Been here many times , never let me down , very kind staff clean rooms , excellent as always "

"Loved staying here and loved Playa Caracol!The condo was perfect for our family of 3.Great view, great access to pool and beach.We loved lounging in and around the pool and spending time at the beach and in the waves...The host was always very quick to respond to any questions or concerns we had."

"What a beautiful place! A dream come true. "

"Beautiful small hotel ocean front, right on the sand! Our room was amazing and the outdoor shower was a bonus! It had a nice deck as well. The beach was large with salt & pepper sand and practically empty. There are lounge chairs with thatched umbrellas on the property by the private beach entrance. Plenty of on-site parking. Only thing I would change would be to add a small table & chairs as there's no place to sit in the room except on the high, comfy bed! AC worked great! FYI there's no elevator to the second/third floor but the staircase is beautiful! Would definately stay again! "