2/10 Terrible
Nicole I.
11 Sept 2020
Never Again
I was completely disappointed from the customer service to the cleanliness and upkeep of the house I rented. While the pictures on the VRBO were "accurate" , they certainly did not reflect upkeep of the home and pool, general preventative maintenance and cleaning that was needed....from sand in the pool from the filter and the paint peeling off the pool, cracks in the ceiling in the home, sliding doors sticking, torn screens, and dead ants/insects everywhere! My daughter's bed had dirty, not stained, buy dirty sheets on her bed. The worse part was trying to speak with someone at VACASA whether it was before or during my trip, was virtually impossible. When I finally spoke with Krystal in the Fort Myers VACASA office, I had someone who responded to my issues and tried to do what she could to help...please note that this was day 5 into my 6 day vacation. I will never again rent a home that VACASA manages.
Nicole I.
Stayed 7 nights in Aug 2020