住宿正面

維格朗德酒店的評價

3.5 out of 5
維格朗德酒店
46 Hesse Street, Queenscliff, VIC

評價

8.4

很好

10 分評分,優異;589 則評價中有 263 則" "
8 分評分,不錯;589 則評價中有 211 則" "
6 分評分,一般;589 則評價中有 80 則" "
4 分評分,欠佳;589 則評價中有 28 則" "
2 分評分,很差;589 則評價中有 7 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Heather

伴侶同遊
讚好:職員與服務和住宿狀況
Really convenient location and lovely staff
於 2022 年 11 月住了 2 晚

4/10 欠佳

R

於 2022 年 10 月住了 2 晚

8/10 不錯

Brad

於 2022 年 10 月住了 2 晚

10/10 優異

Ruth

多人同遊
讚好:整潔度、設施服務和住宿狀況
Very central and can walk to the many cafes ect in Queenscliff
於 2022 年 6 月住了 1 晚

10/10 優異

ROGER

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Vue Grand View
Reception on arrival was very friendly and through-out our stay, room was well appointed and modern. Enjoyed a drink on the roof-top bar which was opened on our request, great views over the area and sea. It was just a beautiful hotel. Our only regret was that we booked dinner at the hotel and on a local recommendation, we cancelled and had dinner at a restaurant near the ferry. While the entrees were really enjoyable, both our main courses were disappointing, and not worth the cost. There is also a local Moroccan shop across from the hotel, which had some really nice products and worth a visit. Definitely would stay there again !!
於 2022 年 6 月住了 1 晚

10/10 優異

Heidi

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 7 月住了 1 晚

8/10 不錯

Lenard

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Cute rooms and comfortable. lots of Hertitage, great views. but nowhere to hang clothes
於 2022 年 6 月住了 1 晚
Kate 於 2022年6月10日的回應
Good morning Lenard, Thank you very much for choosing to stay at the Vue Grand, we are delighted you enjoyed your stay. As the hotel is 141 years old, the rooms have many different shapes and sizes and unfortunately not all have enough space for a wardrobe. Apologies for the inconvenience. Kind regards

10/10 優異

Andrew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fine friendly service
於 2022 年 5 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful building and comfortable stay
Beautiful and historic building with lots of charm. Staff were super lovely, helpful and friendly. Our room was great other than the bathroom door that wouldn't fully close. The room size was perfect for two people. The bed and the sheets were soooooo comfortable, didn't want to get out of bed! Great sized bathtub and lovely toiletries provided. Would stay again for sure! Thank you for a wonderful 3 night stay!
於 2022 年 5 月住了 3 晚

4/10 欠佳

Mary

伴侶同遊, 多人同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Very disappointed with this place, very basic
於 2022 年 5 月住了 2 晚

4/10 欠佳

Jan

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
No breakfast as it was previously.
於 2022 年 5 月住了 3 晚
Kate 於 2022年5月8日的回應
Good afternoon, You are obviously unaware that there is a severe staff shortage particularly in our industry and in regional Victoria. We would love to be able to serve breakfast in our Grand Dining Room as we did pre Covid. If you know anyone looking for a waiter/waitressing position, I would be delighted to employ them. Kind regards

8/10 不錯

brian

讚好:整潔度和職員與服務
於 2022 年 4 月住了 1 晚

10/10 優異

Barry

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and very friendly staff.
於 2022 年 4 月住了 1 晚
Kate 於 2022年5月8日的回應
Good afternoon Barry, Thank you very much for choosing to stay at the Vue Grand and your generous review. It is much appreciated. We are delighted you enjoyed your stay and hope to welcome you back again in the future. Kind regards,

10/10 優異

Ingrid

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Vue Grand is a lovely place to stay. The room was very clean & serviced. It is easily accessible to all facilities & sight seeing.
於 2022 年 4 月住了 2 晚
Kate 於 2022年4月25日的回應
Good Morning Ingrid, Thank you for choosing the Vue Grand and your lovely review. It is very much appreciated. We are delighted you enjoyed your stay and hope to welcome you back again in the future. Kind regards,

10/10 優異

Josephine

於 2022 年 3 月住了 1 晚

10/10 優異

DAVID

於 2022 年 3 月住了 1 晚
Kate 於 2022年3月15日的回應
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. We are delighted you enjoyed your stay. Kind regards

10/10 優異

Gabrielle

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 2 月住了 2 晚

10/10 優異

Andrew

於 2021 年 12 月住了 1 晚
Kate 於 2022年2月23日的回應
Good Morning Andrew, Thank you very much for choosing to stay at the Vue Grand and providing a generous review. We are delighted you enjoyed your stay and we hope to welcome you back again in the future. Kind regards

4/10 欠佳

Thomas

讚好:整潔度
不滿:職員與服務和設施服務
Disappointing
於 2022 年 2 月住了 2 晚
Kate 於 2022年2月23日的回應
Good morning, Thank you for staying at the Vue Grand. It is disappointing that you have not provided further details/information so we may address your comments fully. Kind regards

10/10 優異

Deborah (Elsternwick)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Central location, everything in Queenscliffe is a short walk away. Heritage building centrally located and the staff are very welcoming and friendly. Kate is a delight and so focused on ensuring we had a good stay. after a tough 2 years of Covid, her commitment to the hotel and to guests is outstanding.
於 2022 年 2 月住了 1 晚

8/10 不錯

Patricia

於 2022 年 2 月住了 1 晚

6/10 一般

Maurice

伴侶同遊
讚好:職員與服務
不滿:設施服務
Bed was not comfortable. Bathroom needs to be modernised. Was clean which was good. The lady at reception was good and provided good service.
於 2022 年 2 月住了 1 晚

10/10 優異

Bruce

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Lovely old-world hotel that offers all the features we expect nowadays. Helpful and friendly staff. It was a shame that the bar and dining room were not operating as expected (yet another impact of Covid). Very central to all that Queenscliff has to offer.
於 2022 年 1 月住了 2 晚
Kate 於 2022年2月23日的回應
Good morning Bruce, Thank you very much for choosing to stay at the Vue Grand and providing a generous review which we appreciate. We are delighted you enjoyed your stay and we also look forward to being able to trade fully without being hindered by restrictions and staff shortages. We hope to welcome you back again in the future. Kind regards

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務和設施服務
.
於 2022 年 1 月住了 2 晚
Kate 於 2022年2月23日的回應
Good morning David, Thank you for choosing to stay at the Vue Grand. We are delighted you enjoyed your stay and we appreciate your feedback. Kind regards

6/10 一般

Carol

伴侶同遊
讚好:整潔度和職員與服務
Were advised on arrival of no dining or bar options available therefore could bring in our own drinks, however no bar fridge in room so how do you keep your drinks cold?
於 2022 年 1 月住了 2 晚
Kate 於 2022年1月24日的回應
Good Morning Carol, Our Vue Street Bar is closed 2 days per week as the current staff shortage, particularly in regional Vic, prevents us from trading 7 days during our peak period. There is only 1 room in the hotel which does not have a fridge which is our small studio room which you booked. It is mentioned on the website that this room does not have a fridge however we would have happily provided some ice had you requested it. Kind regards

8/10 不錯

Michael

伴侶同遊
讚好:整潔度和職員與服務
Location, views are excellent. Dining limited amid Covid but hen “normality” resumes, a more extensive menu would be welcome.
於 2022 年 1 月住了 5 晚
Kate 於 2022年1月24日的回應
Good morning, Thank you for choosing to stay at the Vue Grand. Thank you for also acknowledging that the severe staff shortages currently being experienced prevent us from offering our usually extensive menu. We look forward to being able to reinstate our full menu when staffing levels permit. Kind regards

10/10 優異

Julie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel with charm.
於 2022 年 1 月住了 1 晚
Kate 於 2022年1月24日的回應
Good morning Julie, Thank you for choosing to stay at the Vue Grand and providing a generous review. We are delighted you enjoyed your stay :) Kind regards

8/10 不錯

Magdalene

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved the historic features to the property. The service was great from reception to the bar and restaurant
於 2021 年 12 月住了 1 晚
Kate 於 2022年1月11日的回應
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. We are delighted you enjoyed your stay. It is lovely to have the hotel open again :)

6/10 一般

SIMON

家人同遊
不滿:整潔度
於 2021 年 12 月住了 4 晚

6/10 一般

Roger

不滿:職員與服務
Not so Grand
於 2021 年 11 月住了 1 晚

8/10 不錯

Gary

於 2021 年 11 月住了 1 晚

10/10 優異

Geoffrey

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Kate 於 2021年11月25日的回應
Good morning Geoffrey, Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is lovely to have the hotel open again and being able to welcome guests, we are delighted you enjoyed your stay :) Kind regards,

10/10 優異

Robyn

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 2 晚
Kate 於 2021年11月25日的回應
Good morning Robyn, Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is lovely to have the hotel open again and being able to welcome guests, we are delighted you enjoyed your stay :) Kind regards,

10/10 優異

Graeme

於 2021 年 11 月住了 2 晚

6/10 一般

Gaston

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Unfortunately we couldn’t stay as a family emergency happened on the day of our arrival
於 2021 年 11 月住了 1 晚

10/10 優異

Sharon

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kate was lovely and very helpful, room was clean and tidy, perfect stopover.
於 2021 年 10 月住了 1 晚
Kate 於 2021年10月13日的回應
Hi Sharon, Thank you very much for staying at the Vue Grand. It was lovely to meet you both and we really appreciate your generous review. Looking forward to welcoming you back when you are next in Queenscliff :)

6/10 一般

Kathryn

讚好:整潔度和職員與服務
於 2021 年 9 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Absolutely love this Grand hotel. A magnificent building, perfectly located in the centre of Queenscliff. Big thank you to Kate for being so welcoming.
於 2021 年 8 月住了 1 晚
Kate 於 2021年8月14日的回應
Thank you very much for choosing to stay at the Vue Grand and your generous review. It is lovely to be able to welcome guests back to the hotel :)

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a beautiful old building, our room was at the top, ( Turret room ) & had amazing views of the ocean from 3 sides. Beautiful big spa bath, & a heated floor. Staff were very friendly & helpful. Only problem would be if you were not able to climb the stairs. Which we were happy to do.
於 2021 年 7 月住了 1 晚
Kate 於 2021年8月3日的回應
Thank you very much for choosing to stay at the Vue grand and providing such a generous review. We are delighted you enjoyed your stay. It is wonderful to have the hotel reopened so we can again welcome guests. Kind regards

8/10 不錯

真實旅客

親子同遊
讚好:整潔度、職員與服務和住宿狀況
nice accommodation. cant go wrong
於 2021 年 7 月住了 1 晚
Kate 於 2021年7月26日的回應
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is much appreciated. Kind regards

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved staying in this grand old hotel. It was very quiet and at times we felt as though we were the only guests. There is a generally slightly down-at-heel quality - the fancy suites upstairs on the third level and the tower have been redone and look very glamorous while the traditional rooms are comfortable but a little run down. This didn't bother us as the atmosphere and charm of the place won us over.
於 2021 年 7 月住了 3 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
The building is beautiful and dinner was excellent. The bedroom we had was very basic, though lovely to look at. There was no fridge in that particular room. The bathroom is roomy though the shower was not. f you need to use your computer on the table it was very awkward to sit between the table and bed on a very small chair so moved to sit at table sideways. So would consider another sort of room if we went back. Venue recommended phoning to discuss the different room options. So I probably should have done more research.
於 2021 年 7 月住了 1 晚

8/10 不錯

真實旅客

於 2021 年 7 月住了 1 晚
Kate 於 2021年7月26日的回應
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is much appreciated. Kind regards

10/10 優異

真實旅客

於 2021 年 6 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were very good !
於 2021 年 6 月住了 1 晚
Kate 於 2021年6月21日的回應
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is much appreciated.

10/10 優異

真實旅客

於 2021 年 5 月住了 1 晚
Kate 於 2021年7月1日的回應
Thank you for choosing to stay at the Vue Grand and providing a generous review. It is very much appreciated. Kind regards

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度和職員與服務
Friendly staff in quaint old hotel. Had an unfortunate breakdown in the hot water system but was offered compensation by management.
於 2021 年 5 月住了 1 晚
Kate 於 2021年5月25日的回應
Good Morning, Thank you for choosing to stay at the Vue Grand. We regret an unfortunate incident with the hot water system which required the services of a gas plumber to rectify. Apologies again for the inconvenience and we appreciate your understanding. Kind regards

10/10 優異

Kym

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Many thanks for a memorable stay!
It was a delight to spend time at Vue Grand and we were particularly impressed with the friendly staff who made us feel very welcome, the ambience of the historic hotel and its location at the centre of Queenscliff. We will be back!
於 2021 年 5 月住了 2 晚
Kate 於 2021年5月22日的回應
Good Morning Kym, Thank you very much for choosing to stay at the Vue Grand and providing a valuable review. We are delighted you enjoyed your stay and look forward to welcoming you back again in the future. Kind regards,

10/10 優異

真實旅客

讚好:職員與服務和住宿狀況
於 2021 年 5 月住了 1 晚
Kate 於 2021年5月22日的回應
Thank you very much for choosing to stay at the Vue Grand and providing valuable feedback. It is much appreciated. We are delighted you enjoyed your stay and hope to welcome you back again in the future. Kind regards

6/10 一般

真實旅客

讚好:職員與服務
不滿:住宿狀況
Very overpriced for very ordinary room
Staff were friendly, check in quick and competent. Bathroom needs considerable renovation. Very overpriced for the condition and amenities of the hotel.
於 2021 年 5 月住了 1 晚
Kate 於 2021年5月10日的回應
Good afternoon, Thank you for choosing to stay at the Vue Grand and providing feedback. We had intended to renovate bathrooms commencing April 2020 however the hotel was instead closed for 6 months due to Covid. We do still intend to renovate when our industry stabilises and tradesmen become available. Kind regards.