Rainbow Beach Hotels

"service at pool non existent Room not set up for 3… towels, bed cups glasses etc tea coffee milk etc not topped up bin overflowing and not emptied Had to constantly ask reception for items water not replaced daily. no turn down on 3rd night Hotel bar closed entire 3 nights Although recently renovated the beds were unbearably uncomfortable with old mattresses and awful lumpy pillows"

"Lots of bugs. Small ants crawling throughout the unit. Small cockroaches in the bathrooms. Big cockroaches in the living area. Moths and silverfish. Bugs in my bed, so much so that I had to shake out the sheets… it’s Australia, but even for Australia this was a lot of bugs. We kept all patio doors closed, and still they came. Also, hallway was full of garbage in front of the unit when we checked in. If this was a motel, that would be fine, but this was very expensive for minimal cleanliness."

"We had a wonderful peaceful stay at Debbie’s Place; the apartment was fresh, modern and beautifully equipped with clean, quality fitments etc. - would undoubtedly stay again. "

"Friendly & helpful staff, clean apartment, amazing views"

"Overall, we had a good stay, but there is definitely room for improvement. Firstly, the description on Expedia states that the resort is a “5-minute walk” away. This wording is misleading, as it implies a short and easy walk. In reality, the walk is quite long, uphill, and not practical for many guests. It heavily relies on the buggy service, which unfortunately has a 10pm curfew that is quite inconvenient. Room service also needs improvement. Used dishes were not cleared, and coffee capsules were not replaced during servicing. We experienced long waiting times at reception as well. Given the size of the resort, it would be very helpful to have a valet service and someone to guide guests to their rooms upon arrival. Additionally, it would improve the guest experience if the buggy service offered to take guests directly to their rooms rather than only dropping them at reception. With some operational adjustments, this resort could significantly enhance the overall guest experience."

"Place was clean- very easy check in- only issue was some kids who were up quite late just behind us making lots of noise-so sleep wasn’t the greatest:( Beds comfy- paid for hot tub but just as FYI it’s a big jet tub in the bathroom not a separate hot tub! "

"Really great woman running the place- super helpful and friendly- place eas big and very clean- lovely pool and gym- lots of cockatoos and cockatiels to watch- would recommend! "

"Magical experience with all the kangaroos and great glamping! "

"Great service, great staff and great location. "