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关于达勒姆南端万豪费尔菲尔德套房酒店的点评

2.5 out of 5
达勒姆南端万豪费尔菲尔德套房酒店
7807 Leonardo Dr, Durham, NC

点评

8.4

很好

10 分 - 超赞。331 条好评，共有 668 条点评" "
8 分 - 还可以。193 条好评，共有 668 条点评" "
6 分 - 一般。78 条好评，共有 668 条点评" "
4 分 - 很差。31 条好评，共有 668 条点评" "
2 分 - 糟糕。35 条好评，共有 668 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.2/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

4/10 很差

Chia Hui

满意：清洁度
不满意：住宿条件和设施，员工和服务
2017 年 8 月入住 2 晚

8/10 还可以

James

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
N/a
2024 年 5 月入住 2 晚

8/10 还可以

Tyja

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed 3 nights for Dreamville fest and everything was great aside from them never cleaning our room. We had to go down every night when we got back for new towels. I even asked for a large trash bag because they didn’t empty our trash either.
2024 年 4 月入住 3 晚

10/10 超赞

Kara

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

6/10 一般

Jaclyn

满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
Fairfield Team 于 2024年02月19日 的回复
Thank you for your feedback!

10/10 超赞

Conovia

满意：清洁度、员工和服务、住宿条件和设施
I enjoyed my stay. I was very comfortable and felt safe. The manager on duty Mr. Taylor was sooo nice and informative.
2024 年 1 月入住 2 晚
Fairfield Team 于 2024年02月19日 的回复
Thank you for your feedback. We will make sure to recognize Mr. Taylor

10/10 超赞

Tod

2023 年 12 月入住 1 晚
Fairfield Team 于 2024年02月19日 的回复
Thank you for your feedback

8/10 还可以

chauncey

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place. Breakfast could be better
2024 年 1 月入住 2 晚
Fairfield Team 于 2024年02月19日 的回复
Thank you for your feedback

4/10 很差

Megan，Greenville

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
We were very pleased with the location and convenience of staying at this hotel. The biggest downside was that they had no hot water which, as you can imagine, is a HUGE inconvenience. This should be an absolute necessity, especially when booking a room at a 4-star hotel. While we were hoping to have a relaxing evening/night before heading to Duke Hospital for what will be a very stressful day, we had no such luck.
2024 年 1 月入住 1 晚
Fairfield Team 于 2024年02月19日 的回复
We apologize for the inconvenience; we take your feedback very seriously and are addressing this issue to ensure that it was an isolated occurrence. We appreciate your feedback.

8/10 还可以

Charles

2024 年 1 月入住 1 晚
Fairfield Team 于 2024年02月19日 的回复
Thank You for your feedback

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施
Nice hotel. Clean comfortable room. Friendly helpful staff. Great breakfast. Will stay again.
2024 年 1 月入住 1 晚
Fairfield Durham Team 于 2024年02月19日 的回复
Thank you for your feedback!

10/10 超赞

Dakeita，Granite quarry

2024 年 1 月入住 1 晚
Fairfield Durham Team 于 2024年02月19日 的回复
Thank you for your feedback

8/10 还可以

Carmen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was very clean, fresh and comfortable.
2024 年 1 月入住 1 晚
Fairfield Durham Team 于 2024年02月19日 的回复
Thank you for your feedback

10/10 超赞

Eric

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Fairfield Durham Team 于 2024年02月19日 的回复
Thank you for your feedback!

2/10 糟糕

Lauren

不满意：清洁度
Hotel charged my card for “no show” and will not refund. I was only a no show because I was in the ER and admitted to the hospital. All I asked them to do was to transfer the reservation to a new night. Too bad, now I will never EVER stay there because of poor customer service.
2023 年 11 月入住 1 晚
Fairfield Team 于 2023年11月29日 的回复
Dear guest,We are sorry to hear about your situation and apologize for not being able to solve the issue to your satisfaction. As you may or may not know, we do not give complimentary same-day cancellations. We also do not have the authority to change a 3rd-Party reservation here at the property. Most hotels unfortunately receive a lot of same-day cancellation requests for many different, serious reasons. Given the fact that we have no ability or right to verify the reasons given to us, we have to take an objective approach to our policy. I am truly sorry that in this situation, we were not able to give you the resolution you requested.Thank you for your inquiry.

8/10 还可以

William

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My 10 year old daughter and I stayed thanksgiving night and Friday night. Our stay was great overall but I have two complaints! The indoor pool water temperature was not warm enough for even the kids to swim in and they had no towels in the pool area! Second issue was that my room 312 had a very loose toilet seat and I stopped at the front desk our first day to inform the staff! Nothing was done about either issue, the most important being the toilet seat issue!
2023 年 11 月入住 2 晚
Fairfield Team 于 2023年11月29日 的回复
Dear Guest,Thank you for letting us know about your stay. I assure you that we will address your specific issues with the hotel leadership teams and work to better handle these types of issues in the future. Thank You

10/10 超赞

Stephen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We wanted a Hotel close to Duke Southpoint that offered breakfast. This fit for us.
2023 年 11 月入住 1 晚
Fairfield Team 于 2023年11月22日 的回复
Thank you for staying with us! We hope to see you again soon.

10/10 超赞

Hans

2023 年 10 月入住 1 晚
Fairfield Team 于 2023年11月22日 的回复
Thank you for your review. We hope to see you again when you are in our area!

8/10 还可以

Carl，Johnson City

2023 年 10 月入住 1 晚
Fairfield Team 于 2023年11月16日 的回复
Thank you for staying with us and for your review!

10/10 超赞

Cynthia

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a great experience. The room was clean, the bathroom well stocked. Enjoyed breakfast. Very nice facility. Will stay again
2023 年 9 月入住 1 晚
Fairfield Durham Team 于 2023年09月26日 的回复
Thank you for staying with us! We hope to see you again soon.

10/10 超赞

Keith

2023 年 9 月入住 1 晚
Fairfield Durham Team 于 2023年09月27日 的回复
Thank you for choosing to stay with us! We hope to see you again soon.

10/10 超赞

Margie

2023 年 9 月入住 1 晚
Fairfield Team 于 2023年09月8日 的回复
Thank You! We hope to see you again!

10/10 超赞

Keith

2023 年 9 月入住 1 晚
Fairfield Durham Team 于 2023年09月26日 的回复
Thank you for staying with us and we hope to see you again soon!

8/10 还可以

Janice，Woodstock

满意：清洁度、员工和服务、服务设施
It was good place to stay.
2023 年 9 月入住 2 晚
Fairfield Team 于 2023年09月11日 的回复
Thank you for staying with us. We hope to see you again soon!

10/10 超赞

Teresa

与家人出行
满意：服务设施
Absolutely lovely stay. The staff was fantastic and the gentleman that oversees the breakfast is a true professional. You can stay at a different place but it’s going to cost more definitely. Proximity to anything in the triangle is relatively easy from here also!
2023 年 9 月入住 1 晚
Fairfield Team 于 2023年09月5日 的回复
Thank You for staying with us and we hope to see you again soon!

4/10 很差

Debbie

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Bed was really uncomfortable, it was like sleeping on a rock. Also, room smelled like cat pee.
2023 年 8 月入住 2 晚
Fairfield Team 于 2023年08月31日 的回复
We are truly sorry that your stay was less than expected. We will review your comments with our team and do our best to improve in the areas you mentioned.Thank You

10/10 超赞

Sommer

2023 年 8 月入住 1 晚
Fairfield Team 于 2023年09月15日 的回复
Thank you for staying with us. We hope to see you again soon!

10/10 超赞

Ashley

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Room was good but staff was outstanding. From the front desk to housekeeping to the breakfast staff, everyone was kind, friendly, and hard working. Highly recommend!
2023 年 8 月入住 2 晚
Fairfield Team 于 2023年08月31日 的回复
Thank you for choosing to stay with us! We hope to see you again when you come back to our area.Thank You,

10/10 超赞

Melissa

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was a clean nice place. The pool was nice and so were the employees . My only small complaint was that the air conditioner was very loud and made it hard to sleep. THE Breakfast was also nice and the employees were very pleasant and helpful.
2023 年 8 月入住 1 晚
Fairfield Durham team 于 2023年08月23日 的回复
Thank you for staying with us and for your feedback!

10/10 超赞

Trina

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everyone was very friendly. Hotel was conveniently located. Pool was nice. Breakfast was exceptiponal
2023 年 8 月入住 1 晚
Fairfield Durham team 于 2023年08月23日 的回复
Thank you for choosing us! We hope to see you again soon.

8/10 还可以

Angnettia

与家人出行
满意：清洁度、员工和服务、服务设施
The property was nice and quiet. The only issues we had was our TV didn’t work and our air didn’t work but they did send someone to fix the air but we never had the TV to work.
2023 年 8 月入住 1 晚
Fairfield Team 于 2023年08月16日 的回复
Thank you for staying with us, and for providing feedback. We apologize for the TV issues you had, and we will certainly have that rectified.

4/10 很差

Shane

商务旅客
满意：清洁度
不满意：客房舒适度，住宿条件和设施
The AC quit, and had to have a maintenance man to come in the middle of the night
2023 年 8 月入住 1 晚
Fairfield Team 于 2023年08月7日 的回复
We are terribly sorry that you encountered an issue with your AC. It is always unfortunate when systems break down or stop working. Even when uncontrollable events such as this happen, we always try to do our best to take care of it as soon as possible. Thank you for staying and for letting us know about your issue.

10/10 超赞

Vinette

2023 年 7 月入住 2 晚
Fairfield Durham Team 于 2023年08月23日 的回复
Thank you for choosing us! We hope to see you again soon.

10/10 超赞

ELIZABETH

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place. Clean and very accessible. Enjoyed our stay
2023 年 7 月入住 1 晚
Fairfield Team 于 2023年08月3日 的回复
Thank you for staying with us! and we appreciate your kind feedback. Hope to see you again when you come back to Durham.

8/10 还可以

Dr. Lashaunda

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Overall, the property was decent. The room had a stinch in it when we walked in and one of the comforters was quite dingy compared to the other bed and the seam was dirty. However, the employees were excellent both days and on all shifts. This includes the front desk, housekeepers, and maintenance man.
2023 年 7 月入住 2 晚
Fairfield Team 于 2023年07月31日 的回复
Thank you for letting us know about your stay. We will discuss the good and not so good with our leadership team and applicable staff. We hope to see you again!

2/10 糟糕

Adam

与家人出行
不满意：员工和服务，清洁度
Room smelled awful. AC didn’t work
2023 年 7 月入住 1 晚
Fairfield Team 于 2023年07月24日 的回复
We are truly sorry and disappointed to hear about the issues that you had. Guest satisfaction is something we take very seriously and will look into your stay and take care of those issues immediately. Thank you for your review.

6/10 一般

Zella

与家人出行
满意：客房舒适度
不满意：清洁度
I was not informed, nor would I have been pleased if I were informed about the lack of room service— dirty towels not picked up and clean replenished, trash cans not emptied, nor bed made. The toilet paper was such a LOW grade—not Marriott’s expected quality by far. When arriving back to room after being gone all day and finding everything in disarray is quite disappointing. I look forward to a restful night not one that I am informed at 11:30pm I can come down to desk and get clean towels if I want them. This is not Marriott!!!!!
2023 年 7 月入住 2 晚
Fairfield Team 于 2023年07月17日 的回复
We are saddened to hear about your room service experience. We simply follow Marriott's room service model which states that we clean stayovers every other day. If a guest checks in on a Friday, the room would not be serviced until Sunday. Should a guest need service, they may request it and it will be performed. This model has been in place since mid 2022. Premium Hotels, excluding Resorts, will offer Daily ServiceSelect and Extended-Stay Hotels will offer Every-Other-Day ServiceLuxury Hotels/Resorts and Premium Resorts will offer Daily Full Clean Service

8/10 还可以

Jay

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Birthday visit
There should be a noise curfew in the lobby. A fan would be nice in the bathroom. A nightlight in the bathroom as well. TV stations didn’t work well. All in all, it was a nice stay. One of our favorite hotels when we travel to Durham.
2023 年 6 月入住 4 晚
Fairfield Team 于 2023年07月4日 的回复
Thank you for staying with us. We will address the issues you mentioned with our leadership team to ensure that we don't have these same issues in the future. Thank you for your feedback.

6/10 一般

Ester

与家人出行, 商务旅客
满意：住宿条件和设施，员工和服务
不满意：清洁度
The hotel was in a good location. Our room was not very clean!
2023 年 6 月入住 1 晚
Fairfield Team 于 2023年06月28日 的回复
Thank you for your patronage and for your feedback. We promise to do our best to improve and we hope you decide to give us another chance if/when you are in the area.

10/10 超赞

Gail，Wilmington

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
I called in the morning to request that the shower in my room be handicap accessible. Mr. Leonard went above and beyond to honor my request which my stay that much nicer.
2023 年 6 月入住 1 晚
Fairfield Inn Team 于 2023年06月19日 的回复
We are so glad you chose to stay with us and we look forward to seeing you again!

10/10 超赞

Leslie

满意：清洁度、员工和服务、住宿条件和设施
Everything was great with our stay! I really appreciate that they had turkey sausage available.
2023 年 6 月入住 1 晚
Fairfield Team 于 2023年06月16日 的回复
Thank you for staying with us! We hope to see you again

10/10 超赞

Amanda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Fairfield Durham Team 于 2023年06月12日 的回复
Thank you for choosing to stay with us!

4/10 很差

Patricia

Not to bragg about
I expected a better service not employees ignoring their customers. There was no free coffee or tea available in the lobby. I had better service at less expensive hotels than this one. Dated rooms and bathrooms. Breakfast was ok.
2023 年 6 月入住 1 晚
Fairfield Durham Team 于 2023年06月5日 的回复
Without knowing the specifics about your encounter, I cannot respond appropriately. I will say that our goal is to always respond and address every guest with great service and intentions. Also, we have complimentary coffee and tea in our lobby daily from 6:30am - 10:00am. Complimentary coffee packs and a coffee maker are located in every guest room as well. You are correct, that we do not provide "all-day' complimentary coffee. The Marriott brand has several awesome full-service brands as well as select-service brands with more offerings for you to explore in the future. Thank you for staying with us and for your review.

10/10 超赞

rose

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
5 star
2023 年 5 月入住 1 晚
Fairfield Team 于 2023年05月23日 的回复
Thank you for choosing to stay with us. We hope to see you again soon!

10/10 超赞

patrick

2023 年 5 月入住 1 晚
Fairfield Team 于 2023年06月5日 的回复
Thank you for staying with us. We hope to see you again!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent service
Staff members were all friendly, at least 5 inquired about our stay during breakfast/checkout alone. Check in was seamless, and Alexis even asked us preferences when assigning our room. When the staff is happy, it shows.
2023 年 4 月入住 1 晚
Fairfield Durham Team 于 2023年04月5日 的回复
Thank you so much for staying with us! We hope to see you again soon.

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 3 晚
Fairfield Team 于 2023年04月4日 的回复
Thank you for staying with us. We hope to see you soon!

2/10 糟糕

Deandre

不满意：清洁度、员工和服务、住宿条件和设施
Worst customer service I have ever experienced in my life! Manager does not call you back so they clearly don’t care about their customers, Expedia is just as bad and I will never use either of them ever again in my life!
Fairfield Management 于 2023年04月11日 的回复
I apologize for the issues that you had with your reservation. We have processed a refund for all charges incurred at our property for this reservation.

10/10 超赞

Jeffrey

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Jack was very helpful and the place was very clean and quite. there was an issue with the Expedia bill in the beginning.
2023 年 3 月入住 2 晚
Fairfield Inn Team 于 2023年03月16日 的回复
Thank you for staying with us! We hope to see you again if you are ever in the area.

10/10 超赞

christeen

2023 年 2 月入住 1 晚
Fairfield Durham Team 于 2023年03月27日 的回复
Thank You for staying with us. We hope to see you again soon!