“During our designated check-in time, the receptionist neglected to assist us. Despite arriving one hour prior to check-in, we patiently waited for our turn while the receptionist attended to numerous other guests, issuing keys. When I finally approached the counter and submitted all required documents, the receptionist scanned them but hesitated to hand over the keys, ignoring us once more. After a 15-minute wait, I requested the keys again, prompting them to finally hand them over. Despite……