「OK, I don't usually complain and write bad reviews, but there were a lot of areas of possible improvement.
Firstly, it was not made clear to me that we were staying at Viejas Hotel, and not Willows (which is completely nonsmoking). My husband is allergic to smoke.
We valet parked at Willows, the Valet parker asked our name and was not able to tell us that we were booked into Viejas.
We then had to walk a long way with our heavy bags, from Willows to Viejas.
We decided to still eat at the hotel...
「OK, I don't usually complain and write bad reviews, but there were a lot of areas of possible improvement.
Firstly, it was not made clear to me that we were staying at Viejas Hotel, and not Willows (which is completely nonsmoking). My husband is allergic to smoke.
We valet parked at Willows, the Valet parker asked our name and was not able to tell us that we were booked into Viejas.
We then had to walk a long way with our heavy bags, from Willows to Viejas.
We decided to still eat at the hotel...
Alan