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关于里士满 - 梅卡尼克斯维尔智选假日酒店 - IHG 旗下酒店的点评

2.5 out of 5
里士满 - 梅卡尼克斯维尔智选假日酒店 - IHG 旗下酒店
7441 Bell Creek Rd, Mechanicsville, VA

点评

7.6

还可以

10 分 - 超赞。290 条好评，共有 796 条点评" "
8 分 - 还可以。244 条好评，共有 796 条点评" "
6 分 - 一般。107 条好评，共有 796 条点评" "
4 分 - 很差。83 条好评，共有 796 条点评" "
2 分 - 糟糕。72 条好评，共有 796 条点评" "

7.8/10

清洁度

8.4/10

员工和服务

7.8/10

服务设施

7.6/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

Richard

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff was excellent, friendly, and helpful. Room and facilities were clean and nice.
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月22日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Donnie

满意：清洁度、员工和服务、住宿条件和设施
Staff was very welcoming. Cleanliness in lobby. Rooms could use some updating. Pull out sofa had no blanket or any extra pillows
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月15日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable. We look forward to having you as our guest on future visits to the Mechanicsville/ Richmond area.

10/10 超赞

Ernest

满意：清洁度、员工和服务、住宿条件和设施
Friendly staff. Convenient to where I needed to be
2024 年 4 月入住 2 晚
Front Desk 于 2024年04月11日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 还可以

Shawn

2024 年 4 月入住 3 晚
Front Desk 于 2024年04月29日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Ernest

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very accommodating and friendly. Enjoyed my stay. Will definitely come back again.
2024 年 4 月入住 4 晚
Front Desk 于 2024年04月8日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location for our needs. Well maintained. Nice room. Outback Steakhouse across the street is awesome!! Would stay here again.
2024 年 4 月入住 1 晚
Management 于 2024年04月8日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 还可以

tom

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Front Desk 于 2024年04月1日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Sherry

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property suited our needs for our 1 night stay it was quite and clean
2024 年 3 月入住 1 晚
Front Desk 于 2024年03月25日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Tobey

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Just a one night stay for attending a funeral. I was greeted by Stephon at checkin, when I had questions and after dinner with family he was still there and was sweet and polite and super respectful to meHe was a very kind soul to me. I was so appreciative of him.
2024 年 3 月入住 1 晚
Front Desk 于 2024年03月19日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable. We strive to provide all our guests with a clean, comfortable, well maintained and secure place to stay. We look forward to having you as our guest on future visits to the Mechanicsville/ Richmond area.

10/10 超赞

Carrie

2024 年 3 月入住 1 晚
Front Desk 于 2024年04月1日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Soisuda

2024 年 3 月入住 1 晚
Front Desk 于 2024年03月25日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Steven

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice friendly people good service
2024 年 2 月入住 1 晚
Front Desk 于 2024年02月27日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

10/10 超赞

Trish

2024 年 2 月入住 1 晚
Front Desk 于 2024年03月25日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Rashad

满意：员工和服务，清洁度
Everything was good besides our door would not securely shut
2024 年 2 月入住 2 晚
Front Desk 于 2024年02月19日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 还可以

Gary

2024 年 2 月入住 4 晚
Front Desk 于 2024年03月25日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 还可以

Carlos

商务旅客
满意：员工和服务
OK for a last minute stay
Hotel and amenities dated, need renovation. The breakfast buffet was really good.
2024 年 2 月入住 1 晚
Front Desk 于 2024年02月13日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Natalie

满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Kristy

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Great, friendly staff. Great location. Quiet and very clean.
2024 年 2 月入住 3 晚
Front Desk 于 2024年02月5日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Kim

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was very pleased. Tandra was very attentive and helped me, my sister, and elderly parents with breakfast. Tina was very helpful. Mark was great and helpful. I would definitely stay here again.
2024 年 2 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Grayson

2024 年 1 月入住 1 晚
Front Desk 于 2024年03月25日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Doug

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Front Desk 于 2024年01月29日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The set up for the soap, dispensers in the bathroom, or very difficult to use, especially if one has weakness in their hands. They are very hard and stiff. The faucet in the sink is not placed well, and when you open it, water goes all over the counter. People were most helpful. Breakfast was wonderful but the bathroom is not thought out well.
2024 年 1 月入住 2 晚
Front Desk 于 2024年01月30日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

8/10 还可以

Robert

与家人出行
满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚
Front Desk 于 2024年01月22日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

真实旅客

与家人出行
不满意：员工和服务，清洁度
Not very clean, breakfast is done 15 minutes before closing so 7-945 not 10
2024 年 1 月入住 1 晚
Front Desk 于 2024年01月30日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 超赞

Allen，Savannah

2024 年 1 月入住 1 晚
Front Desk 于 2024年01月22日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

6/10 一般

Alice

与家人出行, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Front Desk 于 2024年01月22日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Sharon，Orleans

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Front Desk 于 2023年12月27日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

4/10 很差

Patricia

满意：清洁度
不满意：住宿条件和设施
Disappointing stay
We changed rooms because we had no phone service or tv reception. Sadly we still had no tv reception during any of our stay.
2023 年 12 月入住 1 晚
Front Desk 于 2023年12月27日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 超赞

David

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s located where I needed to be near a business that I’m checking out with my partners. Great reasonable price per night for what’s given plus free breakfast. Good selections and nothing complicated. Friendly front staff that greets you as you walk-in and checking out! I’ll definitely come back!
2023 年 11 月入住 2 晚
Front Desk 于 2023年12月4日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 还可以

Jan

与家人出行
Need better cleaning, needs update, electric plate that clock pulled into is loose and clock is irregular in working or not if moved
2023 年 11 月入住 1 晚
Front Desk 于 2023年12月4日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

4/10 很差

Jonathan

与配偶出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
The first room was 58° and the heater was broken. And the sink wouldn’t drain. They moved us to another room. The second room, the toilet didn’t work. The third room the TV didn’t work and it was missing a lampshade. And there was a Band-Aid over one of the electrical outlets. It was otherwise clean.
2023 年 11 月入住 1 晚
Front Desk 于 2023年11月28日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns. We strive to ensure our guests have a clean, comfortable, well maintained & secure place to stay.

8/10 还可以

Viola

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice staff
2023 年 11 月入住 1 晚
Front Desk 于 2023年11月28日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

6/10 一般

Jacqui

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施
Skip this One
I have stayed at many Holiday Inn Express and thought they were fantastic, however this location was terrible. I would never stay here again.. Check in was fine, but the room had an odor, the door handle to the adjoining room (which we were not using) was missing the base (attached to the door) and was rusty, the bathroom mirror was cracked all around the edges, the coffee make was on a stand next to the bed and the noise from other rooms and the hall was awful. If this was my first time staying in a HIE I would never be back.
2023 年 11 月入住 1 晚
Front Desk 于 2023年11月27日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns

4/10 很差

真实旅客

满意：员工和服务，清洁度
AC on BLAST cold night
I stay at Holiday Inn frequently when in Richmond late however this night the room was freezing the AC was on full Blast and unable to adjust. Please make it so they room temp can be adjusted.
2023 年 11 月入住 1 晚
Front Desk 于 2023年11月20日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

2/10 糟糕

Eric

2023 年 11 月入住 1 晚
Front Desk 于 2023年11月20日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 超赞

Crystal

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Front Desk 于 2023年10月31日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

6/10 一般

mich

满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月31日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 超赞

Paul

2023 年 10 月入住 2 晚
Front Desk 于 2023年11月20日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Cheryl

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is very clean and quiet. The staff is very friendly and helpful. Great Breakfast ! Lots of options. A+
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月25日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

4/10 很差

Kimberly

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
The tv didn't work, the tub needs to be caulked, the bathroom floors looked dirty with the baseboards, and the water pressure in the shower was very low. It took quite a while to take a shower. The large hanging light shade in the corner had splatters of stains on it. The staff was nice and we've stayed there before. I hate it, but we don't plan to go back.
2023 年 10 月入住 2 晚
Front Desk 于 2023年10月24日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concernsWe are in the process of correcting all these issues in the hotel.

8/10 还可以

Linda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
ac unit
The hotel was nice no problems My only concern was the room smelt musty and mildew from the air conditioner/
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月24日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns

2/10 糟糕

Peter

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Avoid this dump
Our room had literal holes in the wall. Big holes where the wall was falling apart. The bathroom mirror was broken, caulking around the tub/shower was peeling away and dirty, the rack of shampoo/soap had brown staining on the bottles. This place was a total dump. I have stayed at other Holiday Inns and they are usually quite nice, but this place is far from that. And the smell of the room, and the hotel generally, was unpleasant. Unfortunately i had been driving all day and trying to find another hotel wasn't really an option at this hour, for our one night stay along our trip. And to add to the above, I complained to the front desk and it was completely ignored. As if it was expected and acceptable.
Holes in wall, wall falling apart
Peeling, dirty caulk
Corner of mirror broken off
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月24日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns

10/10 超赞

Hilary

满意：清洁度、员工和服务、住宿条件和设施
Convenient location, friendly staff, comfortable rooms!
2023 年 10 月入住 2 晚
Front Desk 于 2023年10月17日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 还可以

Mary

满意：清洁度、员工和服务、住宿条件和设施
Room could have been cleaner.
Front Desk 于 2023年10月17日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 还可以

Mary

满意：员工和服务
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月17日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 超赞

Olga

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月31日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

2/10 糟糕

Monae'

与家人出行
满意：客房舒适度
不满意：住宿条件和设施，员工和服务
My stay was horrible i waited 30 mins just to check in i didn’t get in to my room until after 12 and i was with a 2 yo by myself. The receptionist was having a “medical emergency” but i called the desk 8 times nobody came. I stayed there because I got married on Saturday and that hotel was 10 mins from my wedding location
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月9日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 超赞

Jodilyn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would definitely book again
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月9日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 还可以

Jamie

2023 年 9 月入住 1 晚
Front Desk 于 2023年10月9日 的回复
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

6/10 一般

Alaina

满意：住宿条件和设施
不满意：清洁度
The first room I was given wasn’t cleaned from the previous people. No problem being given something else
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月18日 的回复
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.