We called ahead to notify our late arrival; were told not to worry; then we surrounding of hotel was pilled with old mattress but then we were given a room missing mattress and under renovations, not to mention the smell; we refused it, and then we were told there were no other rooms. nothing they could do for us at 4am and nowhere to go after a 9h drive.
Roberto
2022 年 5 月入住 2 晚
2/10 糟糕
Erin
与配偶出行
2022年05月29日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was told at check in they were renovating, but they just need to start over. It was very dark and dingy. There were no towels in the bathroom and no phone yo call down to the front desk. I had to use my cell to call to ask for towels. It took 35-40mins to get towels because they were in the dryer. The toilet was broken wouldn’t flush. I had yo lift the lid off and put my hand in the back of the toilet to get it to flush and then had no towel to dry my hands after I washed them.
Erin
2022 年 5 月入住 1 晚
8/10 还可以
Irving
2022年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Irving
2022 年 5 月入住 1 晚
2/10 糟糕
moniek
2022年05月22日
moniek
2022 年 5 月入住 1 晚
4/10 很差
真实旅客
商务旅客
2022年05月22日
不满意:清洁度、住宿条件和设施、客房舒适度
Disappointed
I was very surprised by the condition of the hotel that it's even open.
真实旅客
2022 年 5 月入住 1 晚
2/10 糟糕
Sara
与配偶出行
2022年05月17日
不满意:员工和服务、服务设施、住宿条件和设施
The building was under construction and just wasn't very tidy or clean. The lighting throughout was dark and made the place feel even grungier. The room was decent enough but we were left with no washcloths and only a couple of towels. There was also no TV remote.
Saturday we returned to our room pretty late to find the smoke detector was beeping and needed a new battery. That's when we discovered the room phone didn't even have a cord to connect to the wall. I went to the desk and explained about the detector and the phone. The guy working overnight had no idea where the batteries were, there was no manager on call, and no rooms to move us to. Sunday unfortunately we left early in the morning and I didn't have time to talk to the front desk again. I hoped that overnight had passed it along. When we returned that evening still no battery replacement.
Sara
2022 年 5 月入住 3 晚
4/10 很差
Joseph
商务旅客
2022年05月17日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Property need to be remodel Should be cheaper
Joseph
2022 年 5 月入住 1 晚
2/10 糟糕
Mahmoud
与家人出行, 商务旅客
2022年05月16日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Who is no towels and soap and place it was filthy diary
Mahmoud
2022 年 5 月入住 1 晚
2/10 糟糕
David
与家人出行
2022年05月15日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nightmare stay
It was the worse experience ever… Room was dirty, no towels in room.. Sink and bathroom was dirty with a dirty towel hanging on the door… Garbage can was full and refrigerator was tilted forward so it wouldn’t leak water… Called down and asked for towels and told me to come down and get some cause they didn’t have time to bring me any to my room… No breakfast, no pool, no gym cause it was under construction and I had called 2 days before to make sure room was good to go and no one said the hotel was understand construction and that their was nothing basically open in the hotel… Horrible service and the 5th floor smelled so bad…